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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

April 02, 2024

Vanessa Hardley is fantastic to work with! I appreciate her attention to detail. Thank you More

by Mbarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Mbarry, we're glad to hear you enjoyed your visit.

April 02, 2024

Vanessa is a very pleasant and thoughtful representative for your department. She informed me of the needed services for my car. . More

by barbarausserytc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Barbarausserytc, we are very happy we could provide you with a positive experience!

April 02, 2024

Vanessa did a good job . She was Very efficient and helpful. I would recommend her ! More

by Rserrani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Rserrani, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

April 02, 2024

Great dealership with awesome service. This was my first time with Vanessa Hardley as my advisor, but would highly recommend her. Very friendly and personable. More

by christine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 02, 2024

This dealership gives great service and the customer service is great. Vanessa Hardley is excellent with telling you about what is going on with your car and makes sure you are notified within a reasona More

by Libbyecsu75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mainor, Vanessa Hardley
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Libbyecsu75, thanks for your praise and kind comments about Vanessa. We are so fortunate to have her on the team!

April 02, 2024

David Machold has provided me with excellent professional service. He has been wonderful to work with and is an asset to Hendrick Lexus. More

by Hopesoden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Hopesoden, we're so glad that we were able to go above and beyond your expectations! We'll take 5 out of 5 any day. Thank you again!

April 01, 2024

When I take my cars in for service, I usually ask for David Machold, who is always on top of his game. Great service with a smile and on always on time. Highly recommend! More

by Oleg Kravchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 03, 2024 -

Hendrick Lexus Charlotte responded

Oleg Kravchenko, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Dave does a fantastic job with all of his guests. We are lucky to have him on the team!

April 01, 2024

Dave Machold provided his typical GREAT responsive service! Always friendly and polite, Dave makes it easy-peasy! More

by sdavies
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 03, 2024 -

Hendrick Lexus Charlotte responded

Sdavies, we're glad you had such a wonderful experience with Dave! We appreciate you sharing! Have a great day!

March 30, 2024

My visit was a prepaid check and routine with no surprises. David Machold still listened to my concerns and car was available as promised in the 2 hours window. Waiting area and work cubicles great More

by dandemckinnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for the great review!

March 30, 2024

Efficient pull in area and well attended, and, courteous, comfortable waiting area, short wait, updated, More

by Judyraye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Judyraye, we are so happy to read such a great review about Hendrick Lexus Charlotte!

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