Hendrick Lexus Charlotte

I have always enjoyed the professionalism and hospitality by this dealership and its staff alike by this dealership and its staff alike More

I came in for the 10m service. The dealership completed the service in a timely manor The dealership completed the service in a timely manor More

I went in for a flat tire on my 6 month old 2025 Lexus GX 550 Lux+. Had a nail in my tire. They "repaired" it. Well by the next morning my tire was flat again. So back to back days of flats with spare tire b 550 Lux+. Had a nail in my tire. They "repaired" it. Well by the next morning my tire was flat again. So back to back days of flats with spare tire being put on car. Unfortunately, I was heading out of town to drive to FL that day. I asked if I could get a new tire bc I bought the tire package. Nope no new tires in stock. And was told I had to go to a Hendrick in FL to get a new tire. Well I am in Sarasota where there is no Hendrick. So I called the closest one which is 1.5 hrs away. I was told I'd have to drive there for an inspection so they could order the tire. So now I would have 3 visits to get a new tire. What is the point of the tire package. I am really annoyed and frustrated. Not only did I drive across the country with no spare and I am a single woman in my 50s. I now still have no new tire. Completely ridiculous. More

I’m always grateful to work with Vanessa Hardley in the service department at Hendrix Lexus. She is patient, thorough, and informative and is always conscious of my time there waiting. service department at Hendrix Lexus. She is patient, thorough, and informative and is always conscious of my time there waiting. More

As always Vanessa was welcoming and friendly. Vanessa provided me with all the important information for my service. Vanessa provided me with all the important information for my service. More

Today I test drove a Lexus GX 550 at Hendrick Lexus in Charlotte. The vehicle was impressive, but even more impressive was the young man who showed me the vehicle and went out on the test drive with me. M Charlotte. The vehicle was impressive, but even more impressive was the young man who showed me the vehicle and went out on the test drive with me. Mr. Mario Carvajal was professional, courteous, friendly, and knowledgeable. He patiently and clearly answered all my questions resulting in a delightful and informative experience for me. I congratulate Hendrick Lexus for having top notch employees, like Mario Carvajal, on its team. - Richard L. More

Great expedient service was delivered with a smile. My questions were answered, and phone calls were returned. My questions were answered, and phone calls were returned. More

The sales team at Hendrick Lexus was very attentive and friendly. Buying a was not a stressful experience . It was easy getting in and out of the dealership despite Independence Blvd (74) traffic. Being a friendly. Buying a was not a stressful experience . It was easy getting in and out of the dealership despite Independence Blvd (74) traffic. Being a Toyota owner for 20 years, I finally made the switch to Lexus. Toyota is a great product, but really got tired of being a number at the big box Toyota dealership in Indian Trail, no matter how many Toyotas we bought there. More

Service staff is excellent. Everything was clearly communicated and all my questions were answered. The waiting area is comfortable with many well stocked beverage options. My Everything was clearly communicated and all my questions were answered. The waiting area is comfortable with many well stocked beverage options. My overall experience was excellent. More

HENDRICK Lexus is the BEST. Friendly, competent, helpful and fast. I have been a customer for over 20 years Friendly, competent, helpful and fast. I have been a customer for over 20 years More