Hendrick Lexus Charlotte

Hendrick Lexus is best in class when it comes to service and customer care! Brian Dowless is an exceptional communicator and always keeps us informed of what's going on with our vehicle. and customer care! Brian Dowless is an exceptional communicator and always keeps us informed of what's going on with our vehicle. More

Brian Dowless did a great job helping us on a Timely basis I will work with him again. Fitz Dove. basis I will work with him again. Fitz Dove. More

Brian Dowless made my experience with Hendrick Lexus seemless. I had a small issue and he treated me like I was the only customer there. Paying a lot for a car doesnt always mean you will continue to seemless. I had a small issue and he treated me like I was the only customer there. Paying a lot for a car doesnt always mean you will continue to get the great service Brian offered but it will make me want to do business with there service department in the future. They are fortunate to have someone like Brian. More

5-star experience with Michael Mirek every time I visit for service at Lexus - Independence Blvd, Charlotte NC! I have never been disappointed and have always been surprised in positive ways, which is not for service at Lexus - Independence Blvd, Charlotte NC! I have never been disappointed and have always been surprised in positive ways, which is not always a typical experience when visiting a car dealership. I know I can trust Michael, and I always accept his suggestions for what service to have done on my car. I have been doing business with Michael for 2 years now, and he's the reason I keep going to this dealership for service. I am not just a number or some customer when I take my car in for service. He remembers me and my car and whatever we have discussed in the last service visit. I am always treated with respect and taken seriously. I am grateful to Michael for his extra care and professionalism and for the good counsel when it comes to taking care of my car. More

David was very helpful when I brought my car in for service! He kept me informed and let me know what was happening at each stage of my service. thank you David H. service! He kept me informed and let me know what was happening at each stage of my service. thank you David H. More

Service with Adrian is a pleasure. Very professional and knowledgeable. Excellent representative for Hendrick Lexus Very professional and knowledgeable. Excellent representative for Hendrick Lexus More

they have always done a great job in servicing my car. It is a pleasure doing business with them. It is a pleasure doing business with them. More

Ralph was excellent showing me how car works. Hayden was so easy to work with. Jackie was very helpful with financial paperwork Hayden was so easy to work with. Jackie was very helpful with financial paperwork More

Bought 3 cars from this dealer in the past 12 years! Mike Underwood is the best in the business. He is honest, fair, easy to work with, and the best service specialist I have ever worked with! Mike Underwood is the best in the business. He is honest, fair, easy to work with, and the best service specialist I have ever worked with! More

Very easy to contact. Prompt responses to inquiries.facility well maintained. Waiting area comfortable. Restroom meticulous. Prompt responses to inquiries.facility well maintained. Waiting area comfortable. Restroom meticulous. More