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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

April 20, 2024

Ralph Yerkes explained how to operate the car so clearly and easily. Geron Helling is a good salesperson! More

by PT2248
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Geron Helling
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Pt2248, we're glad to hear you enjoyed your visit. We are so lucky to have a team of individuals that help our Lexus owners learn all of the technology in the vehicles! Please don't hesitate to reach out of you have follow up questions or would like to come back for another educational session! Have a great day!

April 20, 2024

Just want to say thank you to Michael Mirek because he always takes such good care of me whenever I bring my car in for service. More

by silvalam
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Silvalam, we really appreciate your feedback and we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 20, 2024

Michael Mirek is a great Service Consultant. He is always willing to answer my questions and returns my phone calls promptly when he is unavailable when I call. More

by senior citizen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Senior Citizen, we're glad you have such a wonderful experience with us whether you are here or call in!

April 19, 2024

I got my vehicle serviced here. This is my 4th Lexus serviced at this dealership and I always worked with Michael Mirek. Great service advisor who knew exactly what we needed and More

by tejanp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Tejanp, we're glad you had such a wonderful experience with us! Thank you for the compliments!

April 19, 2024

Whenever I take my car into Lexus for service, I always request Mike Mirek. He is exactly what a customer service representative should be. More

by mirandaK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Mirandak, we're glad you had such a wonderful experience with Mike! We think he is great too!

April 18, 2024

I was able to purchase the car I wanted for the price I was willing to pay. Michael Mirek was very helpful and knowledgeable. More

by darryl e kelson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 20, 2024 -

Hendrick Lexus Charlotte responded

Darryl E Kelson, your wonderful feedback and rating mean a lot to us.

April 18, 2024

My service advisor Michael Mirek took his time to understand my concerns and he was able to communicate that to the technician working on my vehicle and able to repair my vehicle in a timely manner. More

by sr20pwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 20, 2024 -

Hendrick Lexus Charlotte responded

Sr20pwr, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

April 17, 2024

Always a great experience. Godfrey Hernandez did a great job coordinating my service and keeping me informed of the progress. More

by SHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Apr 19, 2024 -

Hendrick Lexus Charlotte responded

Shr, thank you so much for your high rating! Thank you for choosing Hendrick Lexus Charlotte!

April 16, 2024

Godfrey Hernandez is my Service Dep. Mr. Hernandez helps to make my service visit a seamless event! I appreciate his knowledgeable, polite, and helpful expertise! More

by Ms. Harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Apr 19, 2024 -

Hendrick Lexus Charlotte responded

Ms. Harrison, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 16, 2024

Always had excellent service at Hendrick Lexus. They take time to listen to any problems and explain any needed repairs. Dave Machol is excellent to work with. More

by bmhodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 18, 2024 -

Hendrick Lexus Charlotte responded

Bmhodges, your wonderful feedback and rating mean a lot to us. Thank you for trusting Hendrick Lexus!

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