Hendrick Lexus Charlotte

Marisa Kovaly, service advisor, was great to work with. Ms. Marisa was attentive to my needs and concerns. I look forward to working with her for my next visit. Ms. Edna Ms. Marisa was attentive to my needs and concerns. I look forward to working with her for my next visit. Ms. Edna More

Marisa is always helpful when I visit for me service! ! Great person to work with! ! Great person to work with! More

Brian Dowless is kind, caring and always cheerful. I always look forward to seeing him I always look forward to seeing him More

Have been getting service here for years. This last visit was outstanding due in large part from having Adrian as my service lead. He was great. This last visit was outstanding due in large part from having Adrian as my service lead. He was great. More

Brian Dowless is my service advisor always friendly and helpful. I was in for a warranty issue and as of now problem is resolved . His service tech truly cares about solving customer concerns. Their teamw helpful. I was in for a warranty issue and as of now problem is resolved . His service tech truly cares about solving customer concerns. Their teamwork is refreshing! Deb T More

Brian Dowless is outstanding and my go-to service professional for my two Lexus vehicles. professional for my two Lexus vehicles. More

I’ve come to this dealership for the bigger jobs on my vehicle for the past 3 years or so. I’ve worked with Brian D. every time. Even after not having to bring my vehicle in for over a year, as I do the r vehicle for the past 3 years or so. I’ve worked with Brian D. every time. Even after not having to bring my vehicle in for over a year, as I do the regular maintenance items on my own, he remembered me. Thats the kind of service that creates return customers. Everything besides has also been great- all the staff there has been extremely professional. The detail/wash after every visit is a very nice added touch. The facility is commensurate with the lexus brand, very nice, with a great waiting area and clean bathrooms, a workspace for waiting customers, comfortable couches, and good coffee machines. More

Brian Dowless was my service rep. I was there for oil change/tire rotation. In addition to these services, Brian also recommended a wheel balancing, which had not been done in 1 yr I was there for oil change/tire rotation. In addition to these services, Brian also recommended a wheel balancing, which had not been done in 1 yr + and I agreed. Upon service completion, Brian recommended 2 more service requirements which I will review for next time service. Brian is proactive and very communicative. More

Brian Dowless was my service rep. In addition to my oil change/tire rotation that I planned, he recommended wheel balancing which had not been done for 1 yr +. In addition, he recom In addition to my oil change/tire rotation that I planned, he recommended wheel balancing which had not been done for 1 yr +. In addition, he recommended 2 other service maintenance requirements. I will review and determine need for next service. Brian is a proactive and communicative rep. More

Thankful for Brian Dowles! I recently had the pleasure of visiting Hendricks Lexus for my vehicle's routine maintenance, and I was thoroughly impressed with the exceptional ser I recently had the pleasure of visiting Hendricks Lexus for my vehicle's routine maintenance, and I was thoroughly impressed with the exceptional service provided by Brian Dowles and the entire team! More