Hendrick Lexus Charlotte

Very efficient, professional, friendly, trustworthy and customer focused. Nice place to wait for service. Good job. customer focused. Nice place to wait for service. Good job. More

We have bought six previous new Lexus from this dealership Every time it has been outstanding. Everyone is friendly, knowledgeable, and efficient. Everything was explained fully. Ralph Yerkes spent dealership Every time it has been outstanding. Everyone is friendly, knowledgeable, and efficient. Everything was explained fully. Ralph Yerkes spent three hours at our house explaining all the features of the new LC500 convertible. More

Michael Mirek always does a fantastic job taking care of me and my vehicle…it’s a BIG reason I stick with Hendrick Lexus! TJ me and my vehicle…it’s a BIG reason I stick with Hendrick Lexus! TJ More

Vanessa is the gold standard for customer service. When I arrived for service on my SUV Vanessa had all paperwork ready along with my SUV loaner. I was in and out quickly. I asked Vanessa about som When I arrived for service on my SUV Vanessa had all paperwork ready along with my SUV loaner. I was in and out quickly. I asked Vanessa about some questions I had on the transmission, and she answered all questions. She is very well versed on the mechanical side. Vanessa kept me informed on the progress of the SUV. Great job Vanessa!!! More

Despite forgetting to install three parts on a major 90k service, Brandon and the team at Hendrick called me the following day to inform me of the mishap and sent their technician, Terry, out to my home to service, Brandon and the team at Hendrick called me the following day to inform me of the mishap and sent their technician, Terry, out to my home to install the replacement parts. I am very grateful for their honesty and care in making things right of their own volition. I would have still given five starts had it not been for failing to replace a cracked twist air cap on one of my tires. Hey, nobody is perfect, right? All in all, I was as impressed as ever with Hendrick Lexus. More

Everything went smoothly and just as Vanessa explained it in advance. Great experience overall. Thank you! in advance. Great experience overall. Thank you! More

Vanessa was awesome! Thanks again for a great service experience. I'll be back again soon. Thanks again for a great service experience. I'll be back again soon. More

As always I had a great visit with Lexus, they always do an outstanding job and Vanessa Hardley was awesome and very nice to deal with. an outstanding job and Vanessa Hardley was awesome and very nice to deal with. More

The service I received was great. My service consultant Vanessa Hardley explained the service I received and also explained recommendations to keep my car in great condition. She alwa My service consultant Vanessa Hardley explained the service I received and also explained recommendations to keep my car in great condition. She always provides exceptional service! More

This has been my dealership for over 20 years They are excellent Vanessa Hardley is my service supervisor and really is so helpful excellent Vanessa Hardley is my service supervisor and really is so helpful More