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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,475 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,475 reviews

November 27, 2023

Took care of my tire problem instantly thanks to David Machold and got me back up in no time More

by barnett2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Machold, Marija Snow
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We are always more than happy to assist you if anything else comes up. Take care!

Helpful
November 27, 2023

Dave Mchold always does an outstanding job helping me. I enjoy using the loaner since I live in Fayetteville. He made sure all my questions and concerns were answered. More

by renellab1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Renellab1950, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

Helpful
November 27, 2023

Upfront in their dealing. Very good maintenance and keep you informed during the process. . Very pleasant waiting area. More

by Rion
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Rion, we appreciate you taking the time to leave us this feedback. Thank you again for the great review!

Helpful
November 27, 2023

Dave Machold was great and good service was provided to me during this visit. Thanks! More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We are always more than happy to assist you if anything else comes up. Take care!

Helpful
November 27, 2023

The quality of service I received at Hendrick Lexus employee David Machold and the quality of the work performed on my LS430 was truly outstanding! I will never hesitate to bring my vehicle here for se More

by btrptmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Btrptmac, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

Dec 01, 2023 -

btrptmac responded

Thank you!

Helpful
November 27, 2023

Brian Dowless did good. Lexus did good in honoring a defect on a 10 year old car. More

by roger.shaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless, Vanessa Hardley
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Roger.shaul, we appreciate you taking the time to leave us this feedback. Thank you for choosing Hendrick Lexus Charlotte!

Helpful
November 27, 2023

Best dealership! ! Wonderful customer service in all areas. Especially Chad Lamprey, Jayden Colfil, & Zay Patterson!!! More

by redheadseamans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Lamprey
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Redheadseamans, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We'll be sure to pass along these comments to our team!

Helpful
November 26, 2023

Dave Machold always provides great service. He communicates well about the service provided. He’s great. More

by AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello At, we appreciate you taking the time to leave us this feedback. Communication is soooo important. Thanks again for choosing Hendrick Lexus for all of your service needs!

Helpful
November 25, 2023

Ralph is an extraordinary representative for the dealership. He is kind, knowledgeable, professional, and patient. He answered all of my questions and showed me features that he felt would be helpfu More

by Winda.hampton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Hill
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Winda.hampton, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Ralph is exceptional and we are lucky to have him. Thank you for sharing!

Helpful
November 25, 2023

Got the runaround for 2 days from internet sale asked to speak to the used car mgr explained that I was a former USED CAR DIRECTOR for Hendrick automotive and he just tried to pass me off to another salespe More

by golfatbc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used car mgr, Nick Mainor
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Golfatbc, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Ryan Ruland at 704-594-1706. We look forward to hearing from you soon.

Helpful
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