Hendrick Lexus Charlotte

Excellent service all around! I went in for my 5000 service. Dave Machold was my Service Consultant and immediately greeted me with a smile and provided excellent customer service I went in for my 5000 service. Dave Machold was my Service Consultant and immediately greeted me with a smile and provided excellent customer service. He was courteous, pleasant, explained the process and escorted me to the waiting area which was very clean, comfortable and had a variety of hot and cold beverages. The work was completed within the time frame quoted and I was quickly on my way! I had previously brought my car in and Mike Mirek provided me with excellent service. I have owned and leased several Lexus cars throughout my lifetime and always have a positive experience. Hendrick Lexus dealership in Charlotte is by far the crest dealership that I have ever dealt with. All of the employees from the Sales staff to the Service staff, are very knowledgeable, courteous and professional. More

Dave Machold took great care of me and exceeded my expectations. He said it’s would be about 90min…actually took about an hour. expectations. He said it’s would be about 90min…actually took about an hour. More

I have always had excellent service at Hendrix Lexus on independence Boulevard. Michael Mirek have always been very courteous super Guy. independence Boulevard. Michael Mirek have always been very courteous super Guy. More

This was my second visit to Hendrix Lexus service after purchasing the vehicle there last fall. They were very busy when I arrived for my 9:30 appointment and I waited with my vehicle longer than anticipat purchasing the vehicle there last fall. They were very busy when I arrived for my 9:30 appointment and I waited with my vehicle longer than anticipated but once I spoke to David Machold and explained my time constraint he was able to get me out the door when needed to. 100 percent recommend the Independence Hendrix Lexus service location. More

Lexus gives superior service to all customers no matter how little or grand is the car issue that needs fixing. In this situation, my service person named David Machold made me feel relaxed and confident how little or grand is the car issue that needs fixing. In this situation, my service person named David Machold made me feel relaxed and confident in knowing that all my car needs would be met. He went over and beyond in making sure I was updated on the progress of my vehicle while I waited.. Thank you for always providing stellar service to your Lexus customers as you always make us feel at home and that’s the reason we make your location at Independence, Charlotte, our first choice for car services. More

Exceptional customer service from Robert, James and everyone else involved. This is the second Lexus I’ve purchased from this dealership in 4 years. Will absolutely refer and use them again the next everyone else involved. This is the second Lexus I’ve purchased from this dealership in 4 years. Will absolutely refer and use them again the next time I purchase a vehicle. Each experience has been awesome. More

Marina snow was great. She helped me through the new online system for a loaner car. I don’t like that system but she made it easier She helped me through the new online system for a loaner car. I don’t like that system but she made it easier More

Shopping and buying a new Lexus from Hendrick Lexus in Charlotte NC was a great experience. The show room was inviting, Michelle M (sales) was friendly and accommodating. Ralph Y, the technical instructor Charlotte NC was a great experience. The show room was inviting, Michelle M (sales) was friendly and accommodating. Ralph Y, the technical instructor was so knowledgeable and patient as the new Lexus was programmed for internet connectivity. I highly recommend Hendrick Lexus. More

Excellent service and communication. Dave Machold is a great associate who educates me and keeps me informed on all the most important things I need to know and keep up with regarding m Dave Machold is a great associate who educates me and keeps me informed on all the most important things I need to know and keep up with regarding my vehicle. The customer lounge is comfortable, and has delicious coffee! More

Mariija Snow is absolutely magnificent. Her customer service skills, attention to details and knowledge about Lexus vehicles is outstanding. Marija is knowledgeable about anything I ask her Her customer service skills, attention to details and knowledge about Lexus vehicles is outstanding. Marija is knowledgeable about anything I ask her from my windshield to my tires, she also makes the best recommendations for now or to do in the future. I enjoy partnering with Marija each and every time I have a service appointment. Thank you for being nothing less than amazing. More