Hendrick Lexus Charlotte

I use Hendrick Lexus Service Department for my routine maintenance and wanted to say I've been very impressed with the overall service. In particular Brian Dowless in the Service Department is top notch. maintenance and wanted to say I've been very impressed with the overall service. In particular Brian Dowless in the Service Department is top notch. He's personable and very helpful with questions/concerns and spends adequate time with you to ensure you understand the service, what's being done, estimated costs etc. All in all I've have always had a positive experience. More

This is an extremely clean and well run dealership. Courtesy of and knowledge are both constantly present throughout every area. I was especially pleased with Mike Underwood in the service area. Mike i Courtesy of and knowledge are both constantly present throughout every area. I was especially pleased with Mike Underwood in the service area. Mike is a warm voice and great listener. He takes care of my car as if it were his own! More

Mike Underwood is a highly effective service advisor for my 2007 LS460. Friendly, responsive, and thorough with great recommendations. Will always return to this service center with Hendrick Lexus! my 2007 LS460. Friendly, responsive, and thorough with great recommendations. Will always return to this service center with Hendrick Lexus! More

I cannot say enough great things about my service advisor Vanessa Hardley at Hendrick Lexus. She exemplifies professionalism and excellence in every aspect of her role. Her meticulous attention to detail ens Vanessa Hardley at Hendrick Lexus. She exemplifies professionalism and excellence in every aspect of her role. Her meticulous attention to detail ensures that my vehicle's needs are always thoroughly addressed. She consistently keeps me updated on necessary services, providing clear communication and transparency throughout the process. Most importantly, she is upfront about pricing, which I truly appreciate. Her dedication and expertise make every visit seamless and stress-free. I highly recommend her to anyone looking for top-notch service at Hendrick Lexus! More

Always a great experience at this Lexus dealership. I'm not nervous or stressed when I go in for service here. Everybody's very kind and welcoming. My service advisor on my last trip was no exception. I'm not nervous or stressed when I go in for service here. Everybody's very kind and welcoming. My service advisor on my last trip was no exception. Adrian was very kind and transparent. Kept me updated via my preferred communication method, texting, as I was in a conference call and didn't want to be interrupted. More

Came in as an emergency, as one of my tires had a large nail in it and was completely flat. I find that without an appointment, most places tend to drag their feet or treat you a little differently since y nail in it and was completely flat. I find that without an appointment, most places tend to drag their feet or treat you a little differently since you were unexpected. That was not the case here. I was immediately greeted and taken to a service advisor who was able to assure me they would get it in as long as I gave them a little patience. They were much quicker than I thought. Adrian was very helpful in helping me through the process. Thankfully it was able to be repaired. I hate going places unexpectedly without an appointment, but I had no choice this time. Even so, I felt very comfortable the entire visit despite not having an appointment. Thanks to Adrian and team for the smooth transaction! More

Dave answered all of my questions and was very helpful in expediiting the visit. I was not pressured for anything. Thank you. expediiting the visit. I was not pressured for anything. Thank you. More

Dave Machold takes great care of me and my car. He estimated 90 minutes for my wait at the dealership and has beat that time twice. I sincerely appreciate his consideration of my tome. My car is ru He estimated 90 minutes for my wait at the dealership and has beat that time twice. I sincerely appreciate his consideration of my tome. My car is running great! More

Dave Machold is very service oriented and helpful! I ask for him when getting car serviced. I ask for him when getting car serviced. More

He was great I enjoyed the review he was very pleasant in carrying out his duties carrying out his duties More