Hendrick Lexus Charlotte

my husband and i were not in the market for new cars my husband and i were not in the market for new cars until his vehicle was totaled in a rear end collision. we were thrust into the position of cho my husband and i were not in the market for new cars until his vehicle was totaled in a rear end collision. we were thrust into the position of choosing a replacement from among ALL the upper end makes and models in a relatively short period of time. we did our homework to narrow down the possibilities and then went to four dealerships to get more info and make test drives. we have bought cars from hendrick lexus in the past and have been very pleased with the vehicles as well as the dealership. this was the first time we met cliff, and we found him to be very personable, helpful, and informative. he knew almost everything we wanted to know about the models, and, if he didn't, was more than happy to secure the info we sought. he was there when we needed him and did not hound us about the sale. he listened to our requests and handled the offers our quickly, objectively, and professionally. he stayed several hours after his day should have ended to take care of us and make the sale. i feel that my husband and i came away feeling happy about our new purchases and the whole experience. cliff has been helpful since the sale as well, answering the few questions that have arisen since we signed the dotted line. i feel as if i could call him at any time and he would give the same courteous help. all in all, a very nice experience. More

Greg took the time with me to answer all of questions . I didn't come in to purchase a car, just to have my other Lexus serviced. I'm very glad that I made the trade up and look forward to dealing with Hendr didn't come in to purchase a car, just to have my other Lexus serviced. I'm very glad that I made the trade up and look forward to dealing with Hendrick Lexus in the future.. I would recommend Greg to my friends if they are looking for a Lexus. More

Sam was great to deal with - very professional! The transaction went extremely smoothly due to his preparation prior to the final sale. Sam provided me all the details of the respective Lexus carsI was transaction went extremely smoothly due to his preparation prior to the final sale. Sam provided me all the details of the respective Lexus carsI was considering. I would positively recommend him to all my friends considering purchasing a new car. The Lexus products speak for themselves reference great quality but it is also nice to deal with exceptional sales personnel. More

I love the Hendrick Lexus deader in Charlotte because the service was outstanding. The sale person, Sam Nazar, was very friendly, knowledgeable and helpful. We were welcomed as soon as we walked in the door service was outstanding. The sale person, Sam Nazar, was very friendly, knowledgeable and helpful. We were welcomed as soon as we walked in the door and also drinks (such as soda and coffee) were offered to us. It was a great place to purchase my first car. More

Michael Diaz, is without a doubt, the most professional sales person I have ever dealt with during a car purchase. He was the salesman I met when I entered the door at Hendrick Lexus. He never asked "when sales person I have ever dealt with during a car purchase. He was the salesman I met when I entered the door at Hendrick Lexus. He never asked "when" or pushed for the deal of the day. In fact, at the end of the visit I asked him not to give me a follow-up call while I was searching for my wife's next car. He respected that wish. Michael is not a pressure sales guy. He demonstrated as much detail as I was willing to hear. He truly knows more about his product than any dealer representative I met while looking at 10 or so car makes. Michael is enthusiastic about his product and explains all aspects very well. When I called him for an appointment for my wife to take a test drive, he had the car ready and waiting at the front. When I called for her second test drive and told him it had to be a red ES 350, that's the car he had, ready at the front door. After the sale, he followed-up to ensure that everything was ok. When we had trouble with the Bluetooth pairing with my particular phone make, it was Michael who found the expert who eventually made it work. We now have about 1800 miles on her new car, Michael has made it clear that anytime we need anything, he will be there. He has fullfilled that promise! Thanks Michael, you made a not-so-favorite thing to do into a pleasant experience. Regards, Jeff Faucette More

My son-in-law, Marcus Van Vlake, talked with George Stephens 2 or 3 times by phone before I actually met George. Marcus was checking out prices for the 2010 RX 350 for me. When we arrived at the Hend Stephens 2 or 3 times by phone before I actually met George. Marcus was checking out prices for the 2010 RX 350 for me. When we arrived at the Hendrick Lexus dealership, one hour later than expected, George was paged and met us immediately. He offered us something to drink and showed us around the beautiful dealership. George met with us from 3 o'clock until 6:45 and went beyond "the call of duty". He explained everything about the Lexus, helped me set up the phone, radio and navigation system. He was wonderful and even though we stayed so long, he never rushed us. I appreciate the fact George gave us his best price by phone and did not waste our time. I was ready to buy and had already checked prices in Columbia and Charleston SC areas. George had the best price and got me exactly what I wanted! I am so happy with my first Lexus. Thanks to George, the entire experience was truly outstanding. He did not stop with the sale but has made numerous follow up calls asking if I had any questions and was happy with my Lexus. The other employees we met at Hendrick were also most kind and helpful. I would not hesitate to recommend George Stephens and Hendrick Lexus to everyone! Thank you for a stress free and wonderful experience. Brenda Turner 144 Westbury Place Columbia SC 29212 More

I worked with Mr. Bill Ingram and was very pleased with the service I received. He listened to my needs for a car and steered me in the right direction. He was very helpful and courteous. The overall ex the service I received. He listened to my needs for a car and steered me in the right direction. He was very helpful and courteous. The overall experience in dealing with Mr. Ingram and Hendrick Lexus was very pleasant and I will be refering my friends to the dealership and Mr. Ingram. More

Bill was an outstanding salesman and deserves to be recognized as such. He was courteous, educated well in all areas of the cars that we looked at and knowledgeable on questions that were ask. We recognized as such. He was courteous, educated well in all areas of the cars that we looked at and knowledgeable on questions that were ask. We would highly recommend him to our friends and family when buying or leasing a car. More

This is my second vehicle purchased from Hendrick Lexus, and George Stephens was my sales associate both times. George is extremely personable and knowledgeable, and I would highly recommend him to anyone. and George Stephens was my sales associate both times. George is extremely personable and knowledgeable, and I would highly recommend him to anyone. My overall experience with Hendrick Lexus in regards to both sales and service have always been outstanding. More

I was impressed with the personalized customer service I received from all the employees involved in helping me purchase my 2007 RX350. In particular, Bill Ingram displayed the upmost professional service. received from all the employees involved in helping me purchase my 2007 RX350. In particular, Bill Ingram displayed the upmost professional service. He was very detailed in assuring all my questions were answered and was usually preceptive in knowing the information I needed to be able to drive away comfortably from the dealership in the my vehicle. I would also like to acknowledge Peggy for providing guidance during my decision making process for the vehicle most suitable to my needs. More