Hendrick Lexus Charlotte

Nick, Ralph, Donte, Lamar and Paul were an outstanding team and took great care of us from start to delivery making sure we understood all the features of the vehicle and how to operate them. Thank you. team and took great care of us from start to delivery making sure we understood all the features of the vehicle and how to operate them. Thank you. More

Never owned a Lexus before and never visited this dealer before. I was VERY surprised and pleased with the excellent service by Marisa Kovaly and the rest of the team. Loaner car was ready for me, and Mari before. I was VERY surprised and pleased with the excellent service by Marisa Kovaly and the rest of the team. Loaner car was ready for me, and Marisa let me know when my car was ready. Tech person rode with me to diagnose the issue and had the answer right away. Five stars! More

This was a fantastic experience with this dealership. I'm new to the area and went to the wrong location. Marisa Kovaly was able to squeeze me in for my oil change. I love the help that I received. They I'm new to the area and went to the wrong location. Marisa Kovaly was able to squeeze me in for my oil change. I love the help that I received. They were able to get me in and out in a timely manner. I would most definitely be back to this location. More

The service was excellent. Vanessa is NY new service manager and I'm impressed by her diligence and willingness to make sure things are done on time and effectively. She's buil Vanessa is NY new service manager and I'm impressed by her diligence and willingness to make sure things are done on time and effectively. She's building off the great work we maintained with Erin. More

Aways a pleasure to have my vehicles serviced at a Hendrick dealership. Am always treated with courtesy and caring about my vvehicle. Hendrick dealership. Am always treated with courtesy and caring about my vvehicle. More

Marisa Kovaly is amazing. I was in and out and the service was perfect. Thank you. I was in and out and the service was perfect. Thank you. More

Excellent customer service & service consultants. Marisa Kovaly is wonderful & very pleasant & professional to work with. Marisa Kovaly is wonderful & very pleasant & professional to work with. More

I recently had my damaged windshield replaced, as well as some routine maintenance and a state inspection on my RX 350. As usual, excellent service. Marisa Kovaly was wonderful to work with. My car was ready some routine maintenance and a state inspection on my RX 350. As usual, excellent service. Marisa Kovaly was wonderful to work with. My car was ready sooner than expected - they have to coordinate the windshield replacement by an outside auto glass provider and the calibration by Lexus. Marisa knew that I didn't want to fight the late afternoon traffic and let me know immediately. She also helped me find replacement adhesive strips for my EZ Pass transponder! More

Marisa was a pleasure to work with and is an asset to your dealership. Very professional.. your dealership. Very professional.. More

Hendrick Lexus always provides an excellent service experience. On my recent visit Marisa Kovaly was just fantastic. This was my first time working with Marisa but I will ask for her next time. experience. On my recent visit Marisa Kovaly was just fantastic. This was my first time working with Marisa but I will ask for her next time. More