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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,629 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,629 reviews

April 17, 2024

Always a great experience. Godfrey Hernandez did a great job coordinating my service and keeping me informed of the progress. More

by SHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Apr 19, 2024 -

Hendrick Lexus Charlotte responded

Shr, thank you so much for your high rating! Thank you for choosing Hendrick Lexus Charlotte!

April 16, 2024

Godfrey Hernandez took great care of me. Kept me informed in what was going on with my car and even followed up after. More

by burdam39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Hanrahan, Godrey Hernandez
Apr 18, 2024 -

Hendrick Lexus Charlotte responded

Burdam39, your satisfaction is our top priority. We're glad to hear that you were pleased with the overall process! See you next time.

April 16, 2024

Always had excellent service at Hendrick Lexus. They take time to listen to any problems and explain any needed repairs. Dave Machol is excellent to work with. More

by bmhodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 18, 2024 -

Hendrick Lexus Charlotte responded

Bmhodges, your wonderful feedback and rating mean a lot to us. Thank you for trusting Hendrick Lexus!

April 16, 2024

Godfrey Hernandez is my Service Dep. Mr. Hernandez helps to make my service visit a seamless event! I appreciate his knowledgeable, polite, and helpful expertise! More

by Ms. Harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Apr 19, 2024 -

Hendrick Lexus Charlotte responded

Ms. Harrison, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 16, 2024

Timely response and very capable service staff. Very professional but comfortable experience - I’ll be back. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godfrey
Apr 19, 2024 -

Hendrick Lexus Charlotte responded

Bill, your wonderful feedback and rating mean a lot to us.

April 14, 2024

Everyone at the dealership was so professional, helpful and accommodating. We found a beautiful car and were taken through each step of the purchase process with extraordinary service and a very positive More

by MarthaLWolff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duke Hergatt
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

Marthalwolff, we're so glad that we were able to go above and beyond your expectations!

April 14, 2024

Everyone is extremely nice and personable here. I was running late (Charlotte traffic) to drop off my vehicle at the end of their workday, but Dave Machold was very patient and kind with me. He ans More

by tamlew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

Tamlew, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! Great job Dave!

April 13, 2024

Dave Machold is my service manager, I brought my Rx for service. As always, Dave is so personable and professional. Always makes me feel comfortable and that he has my best interest at the forefront. I hop More

by TJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

Tjr, we are so pleased you enjoyed your visit with Dave to Hendrick Lexus Charlotte! We appreciate your loyalty!

April 12, 2024

My service guy, Dave Machold, is the best. I’ll buy another Lexus because of him. More

by 77spbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

77spbailey, thank you for sharing your positive experience!

April 12, 2024

Dave Machold is a pleasure to work with - very accommodating and knowledgable! I always have my Lexus serviced at the Independence Blvd. location/Charlotte - they are top notch! More

by togreerp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Dave did. He is a true professional and an asset to our store. Please let us know if you need anything else. We hope you have a great day!

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