Hendrick Lexus Charlotte

Michael Mirek (Service Advisor) is a rock star. Very communicative, great interpersonal skills, and an asset to your Team. Very communicative, great interpersonal skills, and an asset to your Team. More

My 2020 RX 350 was due for a 45,000-mile service. Dave Machold, my service advisor, went through all of the items to be performed by the technician and expedited the car to my time frame. Dave is alw Dave Machold, my service advisor, went through all of the items to be performed by the technician and expedited the car to my time frame. Dave is always very consistent in his professionalism and in performance dedicated to making the customer happy. Great service advisor and dealership! More

Marisa did a great job. Very professional. Communicates thoroughly and timely. Great follow through. Friendly and respectful. Very professional. Communicates thoroughly and timely. Great follow through. Friendly and respectful. More

My experience was wonderful Ryan and Ralph came out to my house to deliver my car with the big red bow, thank you house to deliver my car with the big red bow, thank you More

The Independence Lexus is very convenient for me when I need service on my RX. The service department is great! need service on my RX. The service department is great! More

Since Dave Machold has been my service agent, he has done an excellent job of making sure my vehicle is serviced properly and has been a good customer service advocate. an excellent job of making sure my vehicle is serviced properly and has been a good customer service advocate. More

The best service I have ever received! The employees are exceptional, especially Adrian Cruz-Cordero. I always feel like a V.I.P. At this dealership. I actually enjoy going to get my car s The employees are exceptional, especially Adrian Cruz-Cordero. I always feel like a V.I.P. At this dealership. I actually enjoy going to get my car serviced. More

Great service assistance by Michael Mirek. From start to finish the experience was excellent. They completed the service within the estimated time, and Michael Mirek gave me a detailed report From start to finish the experience was excellent. They completed the service within the estimated time, and Michael Mirek gave me a detailed report of the work done and what to watch out for in the future. More

Good service and neat place to wait as well. Wish there would be gym to spend the time instead of watching tv. Wish there would be gym to spend the time instead of watching tv. More

Great people to work with. Competent service. I recommend this service department. I will be coming back Competent service. I recommend this service department. I will be coming back More