Hendrick Lexus Charlotte

The service was outstanding from every aspect. I believe this was all orchestrated by Adrian, my service manager. He is very knowledgeable, professional and recognized the time and service impact I believe this was all orchestrated by Adrian, my service manager. He is very knowledgeable, professional and recognized the time and service impact to the customer. More

I had a few questions that I expressed to the service representative. Marisa was very helpful! representative. Marisa was very helpful! More

Marisa Kovaly was very professional, pleasant and respectful. I enjoyed working with her, she explained everything my car needed. respectful. I enjoyed working with her, she explained everything my car needed. More

This is the fourth Lexus we have bought from the dealership and always have a good experience dealership and always have a good experience More

I have been a Hendrick Lexus customer for nearly 20 years. I always get great service, particularly with such courteous and professional advisors. Marisa Kovaly is another in a long line of terrific years. I always get great service, particularly with such courteous and professional advisors. Marisa Kovaly is another in a long line of terrific people at Hendrick. She did a great job taking care of me for my recent service. I highly recommend Marisa! More

Marisa Kovaly was great to work with during my car service today. She kept me informed and help prioritize other items found during my service. service today. She kept me informed and help prioritize other items found during my service. More

Marisa Kovaly did a great job when I brought my car in for its 40,000 mile checkup. Kudos to her for a job well done! for its 40,000 mile checkup. Kudos to her for a job well done! More

I purchased my Lexus from Hendrick in 2017. It has been a good car overall. I do not utilize the service dept. I took my car in today for a recall issue. Let me say, I have had zero issues with It has been a good car overall. I do not utilize the service dept. I took my car in today for a recall issue. Let me say, I have had zero issues with this car, no check engine lights, no temp lights, nothing. I keep the oil changed, have had brakes done and just replaced battery. At my last oil change an overall inspection was done and none of the tagged issues were found. As I said, it is 7 yrs old and has 117,000 miles. At today's appointment the next thing I know the advisor comes out with a list of things that need immediate attention. $9100 worth! Of this, $4300 was labor cost! $4300!! Are you kidding me? I took it to my mechanic when I returned to Fort Mill. He got a really good laugh and said he wondered how they sleep at night. Unless you have no other options, do not use the service dept at this dealership. More

Kelvin Parsons was very professional, courteous, knowledgeable and patient Donte and Ralph same as Kelvin. knowledgeable and patient Donte and Ralph same as Kelvin. More

All personnel were terrific! Ralph was especially good with technology briefing. He was patient and went through the presentation in an organized fashion! Ralph was especially good with technology briefing. He was patient and went through the presentation in an organized fashion! More