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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,629 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,629 reviews

May 02, 2024

Vanessa was awesome! Thanks again for a great service experience. I'll be back again soon. More

by ford.carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 04, 2024 -

Hendrick Lexus Charlotte responded

Ford.carol, we're glad you had such a wonderful experience with us!

May 01, 2024

I have been consistently happy with the Lexus dealership on Independence Blvd especially with Vanessa Hardley who has been our advisor for quite a few years. She is a pleasure, with a friendly, knowledgeabl More

by Elly
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The scheduler who arranged my appointment . , Vanessa Hardley
May 04, 2024 -

Hendrick Lexus Charlotte responded

Elly, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We do hope we can be of assistance in the future. Take care!

May 01, 2024

I worked with Vanessa Hardley and she kept me informed during the entire service time. This was my first time with her and she was very professional. More

by Downhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 04, 2024 -

Hendrick Lexus Charlotte responded

Downhill, we're so glad that we were able to go above and beyond your expectations! Thank you for choosing Hendrick Lexus!

May 01, 2024

Great service every time. They keep my car running great. Vanessa Hadley is the best service advisor I have ever had. More

by granwen71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 04, 2024 -

Hendrick Lexus Charlotte responded

Granwen71, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2024

The service I received was great. My service consultant Vanessa Hardley explained the service I received and also explained recommendations to keep my car in great condition. She alwa More

by deb15256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 03, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 01, 2024

This has been my dealership for over 20 years They are excellent Vanessa Hardley is my service supervisor and really is so helpful More

by Sbrookins1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 03, 2024 -

Hendrick Lexus Charlotte responded

Thank you so much for your feedback! We hope you have a great day!

May 01, 2024

Vanessa Harley is great communicator and service coordinator. Greets with a smile and demonstrates care. More

by Mbentleymike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 03, 2024 -

Hendrick Lexus Charlotte responded

Mbentleymike, your satisfaction is our top priority.

May 01, 2024

Vanessa was great. Everything was communicated well and they were timely. The loaner car was nice More

by ashaug
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 03, 2024 -

Hendrick Lexus Charlotte responded

Ashaug, we are so happy to read such a great review about Hendrick Lexus Charlotte!

May 01, 2024

Vanessa takes care of everything - fabulous service advisor. Lexus makes the dreaded car service experience pleasant. More

by Jmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 04, 2024 -

Hendrick Lexus Charlotte responded

Jmh, thanks for taking the time to leave a review. We appreciate these kind words!

April 29, 2024

Service was great and loaner vehicle was available when car dropped off. Marija contacted me about the car battery condition and I had it replaced. Excellent service. More

by dandemckinnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
May 01, 2024 -

Hendrick Lexus Charlotte responded

Dandemckinnon, we're glad to hear you enjoyed your visit. Thank you for the compliments!

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