Hendrick Lexus Charlotte

Neal Robbins and Hendrick Lexus were a pleasure to work with. The entire experience from the test drive through delivery was exceptional. Since delivery we have enjoyed the vehicle and have received mult with. The entire experience from the test drive through delivery was exceptional. Since delivery we have enjoyed the vehicle and have received multiple follow-ups from Hendrick Lexus ensuring we are satisfied with their service and the new vehicle. We would definitely return to Hendrick Lexus for future vehicle needs. More

My husband and I came to the dealership to expecting to buy a car that day; it was our 3rd stop of the day after being disappointed at other dealerships in the area. When we got to Lexus, we expected it t buy a car that day; it was our 3rd stop of the day after being disappointed at other dealerships in the area. When we got to Lexus, we expected it to be the same uncomfortable and high pressure. But what we found was the exact opposite, no one bothered us the entire time we were walking the lot, (but we were aware of employees around in case we had questions). We got a couple cars in mind we wanted to test drive and proceed to the building. There we were greeted by George who was friendly, knowledgeable and gave us no pressure at all and let us lead the way in our buying experience with just the right amount of guidance. We test drove our 1st pick and there wasn't a bell or whistle that George didn't know about in full detail and he could answer all of our questions. We decided right then and there to buy. George was very conscious of our time and moved us through the process very smoothly. All of the people we encountered that day were great! We will definitely shop at Lexus again in the future and recommend it too our friends! The customer service is impeccable. Never thought I'd say this in my life but we enjoyed our car buying experience and left with a smile!! Thanks for everything. Jennifer and Mick More

Walt was incredibly helpful. He did not pressure me. he resolved all issues on the spot. He was knowledgeable. I had been shopping at other dealerships for different kinds of cars. i went to Hendrix and resolved all issues on the spot. He was knowledgeable. I had been shopping at other dealerships for different kinds of cars. i went to Hendrix and made the decision that same afternoon. Yours was the only dealership I felt was not giving me the run-around or playing the typical car dealer games. In the month I have owned the car the service department has resolved two questions immediately and to my satisfaction. My daughter bought a new VW two months ago and today I used my great experience with Lexus as an example of how service should be. They have not taken care of her problems with anything close to the attention you have paid to me. Thank you for being so easy to work with. More

We feel that Jay make us feel very comfortable and that he really wanted to sell us a car. He and others stayed after hours to talk with us and did not make us feel that we were being rushed. He was willin he really wanted to sell us a car. He and others stayed after hours to talk with us and did not make us feel that we were being rushed. He was willing to show us different styles and colors,and even showed us cars that had just come in, one of which we choose. He and others were very attentive to us. More

I love the Hendrick Lexus deader in Charlotte because the service was outstanding. The sale person, Sam Nazar, was very friendly, knowledgeable and helpful. We were welcomed as soon as we walked in the door service was outstanding. The sale person, Sam Nazar, was very friendly, knowledgeable and helpful. We were welcomed as soon as we walked in the door and also drinks (such as soda and coffee) were offered to us. It was a great place to purchase my first car. More

Sam was great to deal with - very professional! The transaction went extremely smoothly due to his preparation prior to the final sale. Sam provided me all the details of the respective Lexus carsI was transaction went extremely smoothly due to his preparation prior to the final sale. Sam provided me all the details of the respective Lexus carsI was considering. I would positively recommend him to all my friends considering purchasing a new car. The Lexus products speak for themselves reference great quality but it is also nice to deal with exceptional sales personnel. More

My son-in-law, Marcus Van Vlake, talked with George Stephens 2 or 3 times by phone before I actually met George. Marcus was checking out prices for the 2010 RX 350 for me. When we arrived at the Hend Stephens 2 or 3 times by phone before I actually met George. Marcus was checking out prices for the 2010 RX 350 for me. When we arrived at the Hendrick Lexus dealership, one hour later than expected, George was paged and met us immediately. He offered us something to drink and showed us around the beautiful dealership. George met with us from 3 o'clock until 6:45 and went beyond "the call of duty". He explained everything about the Lexus, helped me set up the phone, radio and navigation system. He was wonderful and even though we stayed so long, he never rushed us. I appreciate the fact George gave us his best price by phone and did not waste our time. I was ready to buy and had already checked prices in Columbia and Charleston SC areas. George had the best price and got me exactly what I wanted! I am so happy with my first Lexus. Thanks to George, the entire experience was truly outstanding. He did not stop with the sale but has made numerous follow up calls asking if I had any questions and was happy with my Lexus. The other employees we met at Hendrick were also most kind and helpful. I would not hesitate to recommend George Stephens and Hendrick Lexus to everyone! Thank you for a stress free and wonderful experience. Brenda Turner 144 Westbury Place Columbia SC 29212 More

Michael Diaz, is without a doubt, the most professional sales person I have ever dealt with during a car purchase. He was the salesman I met when I entered the door at Hendrick Lexus. He never asked "when sales person I have ever dealt with during a car purchase. He was the salesman I met when I entered the door at Hendrick Lexus. He never asked "when" or pushed for the deal of the day. In fact, at the end of the visit I asked him not to give me a follow-up call while I was searching for my wife's next car. He respected that wish. Michael is not a pressure sales guy. He demonstrated as much detail as I was willing to hear. He truly knows more about his product than any dealer representative I met while looking at 10 or so car makes. Michael is enthusiastic about his product and explains all aspects very well. When I called him for an appointment for my wife to take a test drive, he had the car ready and waiting at the front. When I called for her second test drive and told him it had to be a red ES 350, that's the car he had, ready at the front door. After the sale, he followed-up to ensure that everything was ok. When we had trouble with the Bluetooth pairing with my particular phone make, it was Michael who found the expert who eventually made it work. We now have about 1800 miles on her new car, Michael has made it clear that anytime we need anything, he will be there. He has fullfilled that promise! Thanks Michael, you made a not-so-favorite thing to do into a pleasant experience. Regards, Jeff Faucette More

I worked with Mr. Bill Ingram and was very pleased with the service I received. He listened to my needs for a car and steered me in the right direction. He was very helpful and courteous. The overall ex the service I received. He listened to my needs for a car and steered me in the right direction. He was very helpful and courteous. The overall experience in dealing with Mr. Ingram and Hendrick Lexus was very pleasant and I will be refering my friends to the dealership and Mr. Ingram. More

Bill was an outstanding salesman and deserves to be recognized as such. He was courteous, educated well in all areas of the cars that we looked at and knowledgeable on questions that were ask. We recognized as such. He was courteous, educated well in all areas of the cars that we looked at and knowledgeable on questions that were ask. We would highly recommend him to our friends and family when buying or leasing a car. More