Hendrick Lexus Charlotte

always a pleasure dealing with Mike Mirek for servicing. responsive and knowledgeable. top notch all the way responsive and knowledgeable. top notch all the way More

Michael Mirek handled all aspects of servicing my vehicle. He kept me informed about work, the costs and time. Pick up and delivery was great. vehicle. He kept me informed about work, the costs and time. Pick up and delivery was great. More

Michael Mirek is my go to service rep. Very trustworthy. If you need a good service rep ask for Michael. Very trustworthy. If you need a good service rep ask for Michael. More

Very efficient, professional, friendly, trustworthy and customer focused. Nice place to wait for service. Good job. customer focused. Nice place to wait for service. Good job. More

We have bought six previous new Lexus from this dealership Every time it has been outstanding. Everyone is friendly, knowledgeable, and efficient. Everything was explained fully. Ralph Yerkes spent dealership Every time it has been outstanding. Everyone is friendly, knowledgeable, and efficient. Everything was explained fully. Ralph Yerkes spent three hours at our house explaining all the features of the new LC500 convertible. More

Michael Mirek always does a fantastic job taking care of me and my vehicle…it’s a BIG reason I stick with Hendrick Lexus! TJ me and my vehicle…it’s a BIG reason I stick with Hendrick Lexus! TJ More

Everything went smoothly and just as Vanessa explained it in advance. Great experience overall. Thank you! in advance. Great experience overall. Thank you! More

Vanessa is the gold standard for customer service. When I arrived for service on my SUV Vanessa had all paperwork ready along with my SUV loaner. I was in and out quickly. I asked Vanessa about som When I arrived for service on my SUV Vanessa had all paperwork ready along with my SUV loaner. I was in and out quickly. I asked Vanessa about some questions I had on the transmission, and she answered all questions. She is very well versed on the mechanical side. Vanessa kept me informed on the progress of the SUV. Great job Vanessa!!! More

Despite forgetting to install three parts on a major 90k service, Brandon and the team at Hendrick called me the following day to inform me of the mishap and sent their technician, Terry, out to my home to service, Brandon and the team at Hendrick called me the following day to inform me of the mishap and sent their technician, Terry, out to my home to install the replacement parts. I am very grateful for their honesty and care in making things right of their own volition. I would have still given five starts had it not been for failing to replace a cracked twist air cap on one of my tires. Hey, nobody is perfect, right? All in all, I was as impressed as ever with Hendrick Lexus. More

As always I had a great visit with Lexus, they always do an outstanding job and Vanessa Hardley was awesome and very nice to deal with. an outstanding job and Vanessa Hardley was awesome and very nice to deal with. More