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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,886 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,886 reviews

December 30, 2024

Ralph was just outstanding presentation very personable needs to be promoted as soon as possible More

by Lanierwood
Recommend Dealer
Yes
Employees Worked With
Brian BJ, Jackie & Ralph
Jan 01, 2025 -

Hendrick Lexus Charlotte responded

Lanierwood, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 30, 2024

Ralph Yerkes was exceptionally helpful in walking me through all of the internal features of my new vehicle. Really appreciate his positive attitude and helpfulness. It made for a really great experienc More

by shaboy36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes and Chris Frydry
Jan 01, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Ralph did. He is a great guy and we are honored to have him on the team. Please let us know if you need any further instruction on your new car. We hope you have a great day!

December 29, 2024

I really enjoyed working with Camile. She is very knowledgeable and took her time teaching me all of the technology in my new car. More

by mb8201068
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camile
Dec 30, 2024 -

Hendrick Lexus Charlotte responded

Mb8201068, we are glad we could help!

December 28, 2024

Marisa was great in taking care of my service request. The key fob that was needed was obtained. More

by dbassman07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kovaly, Marisa
Dec 29, 2024 -

Hendrick Lexus Charlotte responded

Dbassman07, thank you for the high star rating!

December 28, 2024

Ralph was very helpful, knowledgeable and professional. We greatly appreciated his time and expertise with technology. More

by Darleen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Dec 30, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 27, 2024

Amanda was extremely helpful at pointing out some features that I wasn’t aware of on my Lexus GX 460. I really appreciate having someone to go through the details of the car More

by lindasinkula772
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amanda Riviera
Dec 29, 2024 -

Hendrick Lexus Charlotte responded

Lindasinkula772, thank you so much for your high rating! Great job Amanda! We're so glad you feel more comfortable with your new GX's features. Please let us know if you have any further questions or would like to schedule a follow up tutorial.

December 27, 2024

Marisa is a great consultant, maybe one of the best I’ve met at any dealership. She made me feel welcomed and that she’s dedicated to help me solve any issue of my car More

by Cindy Tian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa K
Dec 29, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Marisa did. Thank you for choosing Hendrick Lexus Charlotte. hope you have a great day!

December 27, 2024

Service department is fantastic and the process is state of the art. Marisa in the service department is very knowledgeable and extremley effecient. Great job!!! More

by bhaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Dec 29, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Marisa did. We'll be sure to pass this along to her. Thank you for allowing us to serve you! We hope you have a great day!

December 23, 2024

I had excellent tutoring sessions with Rebecca Brewton. She is knowledgeable and patiently explains every detail of the technology and its features—what a friendly and respectful young lady! Great job, Reb More

by windy297
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brewton
Dec 24, 2024 -

Hendrick Lexus Charlotte responded

Hi Windy297, thank you so much for your positive comments about Hendrick Lexus Charlotte!

December 23, 2024

The customer service was excellent . The process was seamless and they were very accommodating. Mallorie in sales and Ralph in technology did a fantastic job!!! I would highly recommend More

by mrslee93009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallorie Williams deserves 5stars and Ralph Yerkes deserves 5 stars, Ivan Blair
Dec 24, 2024 -

Hendrick Lexus Charlotte responded

Mrslee93009, your wonderful feedback and rating mean a lot to us.