Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Charlotte
Charlotte, NC
2,204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,204 reviews
June 26, 2025
Excellent customer service. Ralph Yerkes was excellent, explained every details that I need to know. He is the best. Hayden is an awesome sales guy, He helped with everything, Ralph Yerkes was excellent, explained every details that I need to know. He is the best. Hayden is an awesome sales guy, He helped with everything, very satisfied with customer service. Donte helped with us financing. He helped us very good. overall, we are satisfied with your customer service in every area. We will recommend other people to this dealership.. excellent More
by Jessygeorge705
Employees Worked With
Hayden, Donte & Ralph
June 25, 2025
We have owned Lexus cars since 2003 and continue to enjoy driving them and getting the service needed in a timely and professional manner. The last service visit was 6/4/25 for our 2023 ES350. Vanessa Hardle driving them and getting the service needed in a timely and professional manner. The last service visit was 6/4/25 for our 2023 ES350. Vanessa Hardley was our service rep and she was very good, appreciate her attention to our service. I would also like to mention that when i first arrived and was waiting for Vanessa, who was involved with another customer a young lady in the service check in area a couple of times came over and let me know the situation, which was very much appreciated. I wish i could remember that young lady's name to mention it. More
by wlabarr
Employees Worked With
Vanessa Hardley
June 24, 2025
I just stopped by today to get someone to help me pair my new iPhone and I went inside to the desk and this nice young gentleman Will Adams immediately smiled and said that he would be happy to help me. Not new iPhone and I went inside to the desk and this nice young gentleman Will Adams immediately smiled and said that he would be happy to help me. Not only did he pair my phone, but since it had been over 5 years since I’ve had technology service, he took the time to go over all of the features of my car again, which was a BIG help! I found him to be very professional and extremely courteous! More
by deone627
Employees Worked With
Will Adams
June 24, 2025
Vanessa Hardley was very supportive with a loaner car, and updates to repairs to my car when I had to have it towed after hours. This is my 6th Lexus and I am a loyal customer. Thank you! and updates to repairs to my car when I had to have it towed after hours. This is my 6th Lexus and I am a loyal customer. Thank you! More
by Go Irish
Employees Worked With
Vanessa Hardley
June 24, 2025
I recently had my ES350 serviced at Hendrick Lexus’ Independence Blvd location. It was time for my 90k check up. I scheduled the appointment online and was thrilled that they were able to get me in on Independence Blvd location. It was time for my 90k check up. I scheduled the appointment online and was thrilled that they were able to get me in on the same day. Vanessa Hardley was my service consultant. She was a dream to work with. She is very knowledgeable and a pleasure to talk to. More
by kcouthen
Employees Worked With
Vanessa Hardley
June 24, 2025
Vanessa Harley was excellent. She explained exactly what had to be done and how long the entire job would take. She keep me advised and had the car back to me in no time at all . She explained exactly what had to be done and how long the entire job would take. She keep me advised and had the car back to me in no time at all . More
by NYknicks4ever
Employees Worked With
Vanessa Hardley
