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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,513 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,513 reviews

December 18, 2025

As usual, my Service Representative, Marisa Kovaly, and my Service Technician were very friendly and professional. I particularly appreciate the loaner car and video provided by the Service Technician. Pi More

by Dirk Pacer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Dec 20, 2025 -

Hendrick Lexus Charlotte responded

Dirk Pacer, we are glad we could help! Thank you for taking the time to share your experience with the world!

December 17, 2025

Easy to contact and deal with. Explained things well and very courteous. Brian Dowless was good to work with. More

by calhoun325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Brian Dowless
Dec 20, 2025 -

Hendrick Lexus Charlotte responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 16, 2025

Sales and service staff are always so friendly. They take care of me any time I need. I am and always will be a Hendrick Lexus client! More

by lucascooper12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Brandon Culpepper, Brian Dowless, Clayton King, Dave Machold, Erin Gast, Godrey Hernandez, Vanessa Hardley
Dec 17, 2025 -

Hendrick Lexus Charlotte responded

Lucascooper12, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte!

December 16, 2025

Good work. Michael was very knowledge and cooperative in working out service issues and prices. Kudos to Michael More

by crawfordlarrymel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 17, 2025 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and relish the opportunity to serve you each and every time you visit!

December 16, 2025

Always informative, great customer service and car is returned in great shape. Secure in all their work More

by Kvichesky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Clayton King, Dave Machold
Dec 17, 2025 -

Hendrick Lexus Charlotte responded

Hello Kvichesky, thank you; we appreciate your feedback! Thank you for allowing us to serve you!

December 16, 2025

The staff was great and helpful! They worked with us to find the perfect car for us, took the time to walk through all the technology, and followed up the next day to be sure we were More

by rlhodge33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danial McDermott
Dec 17, 2025 -

Hendrick Lexus Charlotte responded

Hello Rlhodge33, we appreciate you taking the time to leave us this feedback.

December 15, 2025

Great dealership and sales staff. I told Ricky what I was looking for and he drove it. Up to the door. Paul is great in the financial department. I will recommend this dealership to e More

by Mr.jimmyj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Ferguson was my sales rep.
Dec 22, 2025 -

Hendrick Lexus Charlotte responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

December 15, 2025

Highly professional, very knowledgeable and easy to work with throughout the car buying process. Also, worked well as a team across dealerships to source my vehicle. More

by pgehrig
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Mohr, Jaylen Rudisell
Dec 22, 2025 -

Hendrick Lexus Charlotte responded

Pgehrig, reviews like this give us motivation and help us ensure we provide high-quality care.

December 15, 2025

Mike Merek is a great service advisor to work with. He is always friendly and very professional. He listens to your concerns, and he makes sure thst those issues are resolved. Thanks Mike for making s More

by Lath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper
December 14, 2025

Great dealership, personal are always helpful and courteous, Michael was instrumental in my decision to purchase, I recommend this dealership over any other Lexus dealership I have visited. More

by Mr.jimmyj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Furgeson
Dec 14, 2025 -

Mr.jimmyj responded

Already sent a review

Dec 14, 2025 -

Mr.jimmyj responded

The sales rep was Ricky Furgeson he was tops