Back

Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,749 Reviews

6025 East Independence

Charlotte, NC

28212

Directions

By Type

Showing 1,749 reviews

November 10, 2024

Brian Dowless is outstanding and my go-to service professional for my two Lexus vehicles. More

by Ladd Van Devender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Ladd Van Devender, thank you for sharing your positive experience! Thank you, and have a fantastic day!

November 09, 2024

Thankful for Brian Dowles! I recently had the pleasure of visiting Hendricks Lexus for my vehicle's routine maintenance, and I was thoroughly impressed with the exceptional ser More

by Stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Stella, we are so happy to read such a great review about Hendrick Lexus Charlotte! Thank you for choosing Hendrick Lexus Charlotte!

November 09, 2024

Brian Dowless and the team provided outstanding service during my recent visit. The most professional, friendly and efficient service ever! More

by Pops Truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Pops Truck, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 09, 2024

Brian Dowless was my service rep. I was there for oil change/tire rotation. In addition to these services, Brian also recommended a wheel balancing, which had not been done in 1 yr More

by Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Gomez, we're happy you found Brian to be so supportive during your experience here at Hendrick Lexus Charlotte.

November 09, 2024

Brian Dowless was my service rep. In addition to my oil change/tire rotation that I planned, he recommended wheel balancing which had not been done for 1 yr +. In addition, he recom More

by Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Gomez, we are glad we could help! Thank you so much for sharing your experience with the world!

November 09, 2024

Brian Dowless was responsive and helpful throughout the process. Would recommend him and Hendrick Lexus. More

by b_meisel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 08, 2024

Paul tsiolkas was awesome to work with! He made the whole process painless. Can't wait to buy another Lexus.! More

by supercharged67gt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul tsiolkas
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Supercharged67gt, we are glad that you had a great experience with Paul and our team!

November 04, 2024

Always very pleased with my visits there. Friendly staff Service and waiting areas well kept — clean. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 03, 2024

Excellent service- thank you Mike Underwood-wonderful to work with- always attentive in every way - questions answered, listens carefully, very knowledgeable- I’m always Confident that the best is done fo More

by Dpyazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Dpyazoo, we are so happy to read such a great review about Hendrick Lexus Charlotte! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Thank you for trusting us with your vehicle!

November 02, 2024

Am pleased with the service of Hendrick Lexus and especially with Mike Underwood’s help and advice. More

by Rebeccamedlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Rebeccamedlin, we're happy you found Mike to be so supportive during your experience here at Hendrick Lexus Charlotte.