Hendrick Lexus Charlotte

Michael Diaz, is without a doubt, the most professional sales person I have ever dealt with during a car purchase. He was the salesman I met when I entered the door at Hendrick Lexus. He never asked "when sales person I have ever dealt with during a car purchase. He was the salesman I met when I entered the door at Hendrick Lexus. He never asked "when" or pushed for the deal of the day. In fact, at the end of the visit I asked him not to give me a follow-up call while I was searching for my wife's next car. He respected that wish. Michael is not a pressure sales guy. He demonstrated as much detail as I was willing to hear. He truly knows more about his product than any dealer representative I met while looking at 10 or so car makes. Michael is enthusiastic about his product and explains all aspects very well. When I called him for an appointment for my wife to take a test drive, he had the car ready and waiting at the front. When I called for her second test drive and told him it had to be a red ES 350, that's the car he had, ready at the front door. After the sale, he followed-up to ensure that everything was ok. When we had trouble with the Bluetooth pairing with my particular phone make, it was Michael who found the expert who eventually made it work. We now have about 1800 miles on her new car, Michael has made it clear that anytime we need anything, he will be there. He has fullfilled that promise! Thanks Michael, you made a not-so-favorite thing to do into a pleasant experience. Regards, Jeff Faucette More

I worked with Mr. Bill Ingram and was very pleased with the service I received. He listened to my needs for a car and steered me in the right direction. He was very helpful and courteous. The overall ex the service I received. He listened to my needs for a car and steered me in the right direction. He was very helpful and courteous. The overall experience in dealing with Mr. Ingram and Hendrick Lexus was very pleasant and I will be refering my friends to the dealership and Mr. Ingram. More

Bill was an outstanding salesman and deserves to be recognized as such. He was courteous, educated well in all areas of the cars that we looked at and knowledgeable on questions that were ask. We recognized as such. He was courteous, educated well in all areas of the cars that we looked at and knowledgeable on questions that were ask. We would highly recommend him to our friends and family when buying or leasing a car. More

This is my second vehicle purchased from Hendrick Lexus, and George Stephens was my sales associate both times. George is extremely personable and knowledgeable, and I would highly recommend him to anyone. and George Stephens was my sales associate both times. George is extremely personable and knowledgeable, and I would highly recommend him to anyone. My overall experience with Hendrick Lexus in regards to both sales and service have always been outstanding. More

Mr. Nazar was extremely helpful, open, and easy to work with. He provided superb follow up after my initial contact with him. He worked with me in coming up with a deal we both would be satisfied with. He with. He provided superb follow up after my initial contact with him. He worked with me in coming up with a deal we both would be satisfied with. He worked with me on a delivery date and made it so I would be convenient for me based on my schedule. At the day of pick up, he went through everything in a thorough manner. I think as far as buying a car is concerned, Mr. Nazar made it as good as an experience as poosible. More

My leasing experience at Lexus was incredible and mostly because of the attentiveness of Bob Zupcic. The main reason I decided to lease my RX 350 was because of the wonderful customer service. I will recom because of the attentiveness of Bob Zupcic. The main reason I decided to lease my RX 350 was because of the wonderful customer service. I will recommend your dealership to all of my friends and family. More

I was impressed with the personalized customer service I received from all the employees involved in helping me purchase my 2007 RX350. In particular, Bill Ingram displayed the upmost professional service. received from all the employees involved in helping me purchase my 2007 RX350. In particular, Bill Ingram displayed the upmost professional service. He was very detailed in assuring all my questions were answered and was usually preceptive in knowing the information I needed to be able to drive away comfortably from the dealership in the my vehicle. I would also like to acknowledge Peggy for providing guidance during my decision making process for the vehicle most suitable to my needs. More

Bill was extremely helpful and pleasant to deal with during the purchase process. He also is very knowledgable about the Lexus vehicles and was extremely helpful in explaining all subtle nuances and cha during the purchase process. He also is very knowledgable about the Lexus vehicles and was extremely helpful in explaining all subtle nuances and changes to my wife and I. I would definitely recommend him and Lexus. We are extremely happy with our new ES 350. More

Overall experience was very pleasant and friendly. I did not have the normal anxiety when visiting a car dealership. Both Bob and the finance representative were great! I will definitely be referring frien not have the normal anxiety when visiting a car dealership. Both Bob and the finance representative were great! I will definitely be referring friends and family here in the future, in addition to purchasing my next vehicle from Hendrick as well! More

Bruce was recommended to me by Mr. & Mrs. Lineberger. They had purchased 2 cars from him and were satisfied with his salesmanship. I knew no one at Hendrix Lexus and I had talked to the linebergers so I They had purchased 2 cars from him and were satisfied with his salesmanship. I knew no one at Hendrix Lexus and I had talked to the linebergers so I decided to give Bruce a chance. He was very knowledgable about the RX350 and its features and I was so impressed I made a deal to return the next day and purchase the RX350. Bruce was so thorough in introducing me to your service manager and other employees that I plan to bring my RX350 into your dealership for all my servicing. I am extremely happy with my SUV and everyone I had the pleasure to meet. I will certainly recommend Bruce Frederick and Hendrix Lexus to anyone interested in a Lexus. Sincerely, Peggy E. Penninger More