Hendrick Lexus Charlotte

Very professional Our salesperson Kathy was very knowledgeable and professional. This is the 7th car we have bought from Hendrick. We keep coming back because of the Our salesperson Kathy was very knowledgeable and professional. This is the 7th car we have bought from Hendrick. We keep coming back because of the people that work at the dealerships. We have bought everything from BMW to Toyota. My sister has a Lexus ES350 and we had a chance to drive it when we were visiting her last month. The ride was spectacular. So we decided to trade in our Avalon (which we liked) for the ES350 which we like even better!!! I would recommend Kathy and Hendrick to anyone in the market for a new or used car. They have dealerships from Chevy to Jaguar and everything in between. More

Jeffrey Granzen Jeffrey provides the highest quality service and attention to detail. He is a professional in every aspect of his job. I would definitely recommend hi Jeffrey provides the highest quality service and attention to detail. He is a professional in every aspect of his job. I would definitely recommend him as a consultant on any new car purchase or service need. More

totally accomodated . I traveled to Hendrick Lexus of Charlotte with a 2017 Lexus RX 350 I had picked out on line. Upon arrival (after about a 3 hour drive) I was informe I traveled to Hendrick Lexus of Charlotte with a 2017 Lexus RX 350 I had picked out on line. Upon arrival (after about a 3 hour drive) I was informed that someone had already put a deposit on that vehicle. The Salesperson (Ritchie Mauney) immediately told me that he would try to get me in a NEW RX 350 at about the same price as the one I had looked at with 107 miles on it. I was thrilled to find out that I would be purchasing a new vehicle and at a fantastic price. Within minutes, I was doing the paperwork for my new RX 350. From the minute I entered the Dealership, I was greeted by the front desk ladies and introduced to Ritchie. Everyone made sure that I was taken care of in all aspects of my purchase. There is no way I could have gotten better overall service from any other Dealership anywhere. Fantastic staff of professionals..... More

Always professional and helpful This dealership is the gold standard for how to treat customers. The service department is exceptional, especially Jeff Granzen who I look to for adv This dealership is the gold standard for how to treat customers. The service department is exceptional, especially Jeff Granzen who I look to for advice and service. More

Great Service! Rupen Patel to me is by far the most helpful Technician/Service Guy there. He's knowledgeable, friendly and has great customer service skills. 5 Star Rupen Patel to me is by far the most helpful Technician/Service Guy there. He's knowledgeable, friendly and has great customer service skills. 5 Stars all the way!! More

Greatest Dealership in Charlotte This is hands down the best place to buy a car in Charlotte. Their sales staff is knowledgable, communicative, honest, and never pushy. If you are loo This is hands down the best place to buy a car in Charlotte. Their sales staff is knowledgable, communicative, honest, and never pushy. If you are looking for a sales rep ask for Josh Plummer, he is the best, will always take time to listen to your needs and find away to help you make the lease or purchase of your new Lexus a reality. This place is the model that all Hendrick Dealerships should follow. I have never met a person there who was not great at what they do. Kudos to the Hendrick Lexus TEAM!!! More

Pleasant, friend,y,attentive, and responsive Jeff has been my "go to person" ever since I have owned a Lexus (20+ yesrs now). He has always been considerate, informative, responsive and helpful. Jeff has been my "go to person" ever since I have owned a Lexus (20+ yesrs now). He has always been considerate, informative, responsive and helpful. He's number 1 in my book for car care. I depend on him to care for my RX 350. Thank you, Jeff. 😊 More

Terrance and Everyone Rendered Exceptional Service All started with a phone call to Jackie who was on vacation but set up an exceptional experience for us with Terrance and others. We started late in All started with a phone call to Jackie who was on vacation but set up an exceptional experience for us with Terrance and others. We started late in the evening but Terrance and the Finance person remained there with us till around 12 AM to finish and seal the purchase of our brand new Lexus (ES350). We drove home our new vehicle and returned the following day for vehicle education/knowledge. This was very important to us since we are not as young any more. Terrance especially and others were very knowledgeable, willing, and professional throughout this purchase. More

Airbag recall Recently, I had to bring my car in for service and had the pleasure of working with Jeff Granzen. . He made it a stress feel experience. Thanks Jeff. Recently, I had to bring my car in for service and had the pleasure of working with Jeff Granzen. . He made it a stress feel experience. Thanks Jeff. More

The Reason I bought my wife a Lexus For over 10 years I have depended on Jeff Granzen as my Service Advisor. He has never let me down. Always exceeds my expectations, I TRUST him, he g For over 10 years I have depended on Jeff Granzen as my Service Advisor. He has never let me down. Always exceeds my expectations, I TRUST him, he gives me honest and advice I can depend upon. I tend to keep my automobiles for many years and I take good care of them in the process. So when we were looking to replace my wife's car, the single biggest driver in the decision was Jeff and the Hendrick Lexus service team. The product speaks for itself but knowing that I would get dependable service and attention, we only looked at Hendrick Lexus. More