Hendrick Lexus Charlotte

Very Pleasant Buying Experience I had just recently started looking for a new vehicle and had really no intention of buying until late May or early June. I wasn't exactly sure what I had just recently started looking for a new vehicle and had really no intention of buying until late May or early June. I wasn't exactly sure what I wanted, however I did have my search narrowed down to about 10 vehicles. One of those vehicles was the RC 350 F Sport. When I arrived I was greeted very professionally and then was introduced to Robin Hill. I explained my situation to her and she listened attentively and was not at all put off by the fact that I would not be purchasing for approximately 2 months. She showed me several of the RC 350's on the lot, both new and Certified Pre-Owned. The one I liked the most was a Certified Pre-Owned and even though I was not buying that day, she took her time to show me the car (which I really liked) and went over the benefits of purchasing a Certified Pre-Owned. There was absolutely no pressure from her. I asked if we could just take a look at the numbers on the car. While she was working the numbers I came to the realization that this was a sales experience like I have never experienced. Robin was very professional and personable during the entire process. Instead of sitting there talking with a salesperson, I felt like I was sitting there talking with an old friend. She made my fiancee feel the same way. Since I had already decided during my visit that the RC 350 F Sport was going to be my next car in two months, I decided that solely based on my dealing with Robin I would go ahead and make the purchase that day. I really love the new car, but I also really loved the entire sales experience. More

Completely satisfied customer Robin was awesome! Came in to buy a car I seen on the web site and it was already sold. But, she took her time and made sure I found the perfect vehi Robin was awesome! Came in to buy a car I seen on the web site and it was already sold. But, she took her time and made sure I found the perfect vehicle to fit my needs and of course my budget. I will refer her in the future! Wonderful experience !! More

Awesome Experience! Great selection; wonderful and friendly staff; very knowledgable regarding their vehicles and provide a smooth buying experience. Robin was an excell Great selection; wonderful and friendly staff; very knowledgable regarding their vehicles and provide a smooth buying experience. Robin was an excellent sales associate; would highly recommend her and the dealership if you are looking to puchase a Lexus!! More

My new Lexus I had a very nice young lady name Robin Hill, to help me with getting my dream car.she was with me every step of the way. When I was about to give up I had a very nice young lady name Robin Hill, to help me with getting my dream car.she was with me every step of the way. When I was about to give up on my dream car. I sent my husband to look at the lexus and he meet Robin. I don't know what she said to him. All I know is he said yes to me. Now I'm driving my dream car. I got a call from Robin in about 3 days just to make sure I was happy.Thanks Robin! More

"By Far The Best Experience" I had been thinking about purchasing a smaller vehicle so when I brought my RX350 in for service that was the perfect opportunity to browse. When I ap I had been thinking about purchasing a smaller vehicle so when I brought my RX350 in for service that was the perfect opportunity to browse. When I approached Robin Medley Hill for assistance she was more than willing to help. My husband and I were blessed to have such an outstanding, courteous professional assist with the purchase of our new NX 200. This is my third Lexus purchase and my second from this dealership. With this excellent experience you can say we’ll be back for future purchases. More

Very friendly! My experience at Hendrick Lexus was awesome. They welcomed you as soon as you stepped in. Jay and Luke were both super nice. I would recommend this pl My experience at Hendrick Lexus was awesome. They welcomed you as soon as you stepped in. Jay and Luke were both super nice. I would recommend this place to everyone. More

Friendly Robin was very personably and worked very hard to give us the best deal possible . She has followed up with us after the purchase and has met our expe Robin was very personably and worked very hard to give us the best deal possible . She has followed up with us after the purchase and has met our expectations. More

Great experience This is a fun and lively dealership. It is full of life and you can tell from the moment you step in the door that the employees love working here and This is a fun and lively dealership. It is full of life and you can tell from the moment you step in the door that the employees love working here and truly love helping customers each step of the way. More

Great, no stress experience I had come in just browsing and found an Infiniti I was interested in. Client advisor Luke Parker greeted me and it was a great experience from there. I had come in just browsing and found an Infiniti I was interested in. Client advisor Luke Parker greeted me and it was a great experience from there. There was another Infiniti at the northlake location I asked him about and he promptly inquired about it and brought it to the store for a test drive. The entire step of the way he was attentive providing me with updates. This was by far the easiest and most stress free car buying experience. Even after the sale Luke followed up to make sure I was happy. Make sure if you go to this store to ask for #LexusLuke :) He is the best! More