Hendrick Lexus Charlotte

Took care of everything right away. They understand the issues with the car and do their best to accommodate the parties involved. Great job. I will definitely go back next time. They understand the issues with the car and do their best to accommodate the parties involved. Great job. I will definitely go back next time. More

New car purchase Best car buying experience in the 40 years of buying vehicles. It started with Sales director( Bill Aldridge) introducing himself, and making us feel Best car buying experience in the 40 years of buying vehicles. It started with Sales director( Bill Aldridge) introducing himself, and making us feel welcome. Then we were introduced to our sales person Jaysen Coffil, all I can is he was very knowledgeable, polite and helpful with us making the best decision possible. Next was the finance manager Jason, making things happen that we didn't he could. Last but not least, Alicia Haley our Technology Specialist, showed us everything we needed to know about our new Lexus 350 and how everything worked. My husband and I highly recommend Hendrick Lexus for your next vehicle purchase. Everyone at the dealership was friendly, polite and helpful. More

Top Service Excellent service and great with loaners. Jeff is efficient and follow through is great. This dealership provides consistent service and is a big re Excellent service and great with loaners. Jeff is efficient and follow through is great. This dealership provides consistent service and is a big reason I own a Lexus. More

General Maintenance Jeffrey demonstrates shared values in servicing our Lexus in a manner that yields maximum performance as well as appearance. I appreciate our relation Jeffrey demonstrates shared values in servicing our Lexus in a manner that yields maximum performance as well as appearance. I appreciate our relationship and will continue to ask for Jeffrey as my Service Coach. More

another great service day with Jeffery. I took my '06 Lexus in to Jeffery for several things to be done. We discussed what was most important and I left feeling good about what he would h I took my '06 Lexus in to Jeffery for several things to be done. We discussed what was most important and I left feeling good about what he would have inspected. I left with a loaner and came back the next afternoon and drove out with a vehicle that drove and sounding great. Thanks again Jeffery for always caring. More

Great Service Dept. My service advisor, Jeff Granzen is the best! I have been a customer of Hendrick Lexus for the past ten years and I am completely satisfied with the s My service advisor, Jeff Granzen is the best! I have been a customer of Hendrick Lexus for the past ten years and I am completely satisfied with the service. Jeff is very knowledgeable, thorough and very professional. He makes recommendations and updates me frequently on any problems or issues. He will definitely take care of you! More

New Purchase Service I had to take my newly purchased 2015 LS 460 in to get some wheels repainted and a gas cap issue resolved. I bought this car a month ago and this is t I had to take my newly purchased 2015 LS 460 in to get some wheels repainted and a gas cap issue resolved. I bought this car a month ago and this is the 7th car I have bought from Hendrick Lexus. The service department is one of the big reasons I keep coming back. Jeff is the best in the business and I have always found him very trustworthy, helpful and reliable. He excels in customer service. More

Excellent Service Jeff took gret care of my vehicle, made recommendations and gave me options. He did not try to sell me something I did not need. Jeff took gret care of my vehicle, made recommendations and gave me options. He did not try to sell me something I did not need. More

GX460 60k Service Jeffrey Granzen and Donovan Smith helped me customize the scope of work for my GX460. As usual. work was completed on schedule and exactly as request Jeffrey Granzen and Donovan Smith helped me customize the scope of work for my GX460. As usual. work was completed on schedule and exactly as requested. These guys keep me coming back! More

Top-notch dealership, AAA+++ Jeffrey Granzen was my Service Consultant this past week. He went above and beyond to take care of our car. I found him to be very knowledgeable, pr Jeffrey Granzen was my Service Consultant this past week. He went above and beyond to take care of our car. I found him to be very knowledgeable, professional as well as friendly and accommodating. Keep up the good work, Lexus, we'll be back when we need our next car! More