Hendrick Lexus Charlotte

Service appointment Each experience I've had in the the service department has been great but Jeff seems to really go above and beyond. From diagnosis, to suggestions on Each experience I've had in the the service department has been great but Jeff seems to really go above and beyond. From diagnosis, to suggestions on what should be done and when, to helping you stick within a reasonable budget, Jeff has been on point. Truly rare to be able to trust someone to that level in a dealership, but he's earned it More

As always, impeccable I have been doing business with Hendrick Lexus for almost 10 years and 3 vehicles. My main Service Advisor, Jeffrey Granzen, has always treated me fai I have been doing business with Hendrick Lexus for almost 10 years and 3 vehicles. My main Service Advisor, Jeffrey Granzen, has always treated me fair, prompt and with great respect. He earned my trust long ago and I will continue to do business with him. My most recent salesperson, Kathy Tomasello is also top notch. She works tirelessly to get the deal closed. She has earned my repeat business, as well. More

Quality Service, Fair Prices, Professional Service Manager I have had my IS350 serviced at Hendrick Lexus for the last seven years. The quality of the service has been excellent and the prices fair. My servi I have had my IS350 serviced at Hendrick Lexus for the last seven years. The quality of the service has been excellent and the prices fair. My service manager (Jeff Granzen), is very knowledgeable and patiently explains what is going on with my car. I trust him and Hendrick Lexus. More

Excellent Service I have always used Jeffery Granzen to write-up the service on my cars. He has always gone out of his way to provide the service I have come to expect I have always used Jeffery Granzen to write-up the service on my cars. He has always gone out of his way to provide the service I have come to expect from Hendrick Lexus. No matter what I needed Jeffrey always took care of it. More

Great service provided by Jeffrey Granzen. Had a 5,000 mile service. As usual , Jeffrey was on top of everything and did his usual great job. I always ask for him when I get my Lexus serviced. Had a 5,000 mile service. As usual , Jeffrey was on top of everything and did his usual great job. I always ask for him when I get my Lexus serviced. He's the MAN! More

Jeffrey Granzen Hendrick Lexus Charlotte performed the 90K mile service on my wife's RX350 this week. Again and as usual, Jeffrey Granzen did a great job as my adviso Hendrick Lexus Charlotte performed the 90K mile service on my wife's RX350 this week. Again and as usual, Jeffrey Granzen did a great job as my advisor. I have owned 4 Lexus vehicles since 1990 and have always had them serviced at Hendrick. Jeffrey has been my advisor for years and I trust his advice and management of my car's needs completely. He is courteous, professional, knowledgeable and reliable. A big part of my loyalty to Lexus is the service and reliability of the cars, which is largely dependent on the trust I have in Jeffrey Granzen. Sam Jacks More

Anoter fantastic service appointment Once again Jeffrey Granzen went over and above what was required to service my car. Completely understood what I needed and provided top notch respons Once again Jeffrey Granzen went over and above what was required to service my car. Completely understood what I needed and provided top notch response to my questions and concerns. More

Jeffrey Granzen provided excellent service We met Jeffrey Granzen about 18 months ago when our Lexus needed emergency service when we were visiting family in Charlotte. Being away from our reg We met Jeffrey Granzen about 18 months ago when our Lexus needed emergency service when we were visiting family in Charlotte. Being away from our regular service provider in Maryland, we searched the Web for recommendations for Lexus service providers. Hendrick Lexus on Independence Blvd and Jeffrey Granzen, in particular, came very highly recommended. Jeffrey coordinated excellent service for that repair and we have continued to rely upon him since our move to North Carolina. Each time our Lexus needs service, we contact Jeffrey. He is a great listener, the ultimate professional, and extremely knowledgeable. We would also like to acknowledge the expert dignosis Donovan provided during a test drive today. Many thanks to Jeffrey and Donovan! More

Excellent Service from Jeffrey Granzen I purchased my Lexus RX350 in 2011. The only person who has serviced my car is Jeffrey Granzen. He epitomizes excellent customer service. He is extrem I purchased my Lexus RX350 in 2011. The only person who has serviced my car is Jeffrey Granzen. He epitomizes excellent customer service. He is extremely friendly and does a very thorough job servicing my car. I recommend anyone who owns a Lexus to go to Jeffrey Granzen for their service needs. More

Excellent Dealership and Excellent Service We have world-class ownership experience since 1991 to today (April, 2017).with Hendrick Lexus at 6025 East Independence in Charlotte.. During these We have world-class ownership experience since 1991 to today (April, 2017).with Hendrick Lexus at 6025 East Independence in Charlotte.. During these years we purchase Lexus (LS,ES,RX) from Hendrick Lexus I'm please over the years with Lexus services provided by this location, and working with Service Consultant Jeffrey Granzen ,and Assist. Service Manager now Preston Caldwell. Jeffrey Granzen been very prompt, nice, knowledgeable and very efficient; all time. Congratulation Jeffrey and Preston for your work and dedication to this business location! Dr.John Waldmann More