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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,094 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,094 reviews

January 24, 2025

As always my experience at HENDRICK Lexus was great. I’m pleased with their service. I worked with Marisa for the first time and she was awesome. I loved her enthusiasm and personality. More

by Reggaither1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Jan 26, 2025 -

Hendrick Lexus Charlotte responded

Reggaither1, we are so happy to read such a great review about Marisa and your time spent here at Hendrick Lexus Charlotte!

January 24, 2025

Recently had my car serviced here, highly recommend. Top tier service and Brian Dowless was incredibly helpful both servicing my car answering any questions I had since I recently purchased it. More

by AG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 26, 2025 -

Hendrick Lexus Charlotte responded

Ag, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

January 24, 2025

I have been working with Brian Dowless since I moved to Charlotte (Old RX and New RX Hybrid). Consistantly Great Service and fun to work with.. . More

by PHILHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 26, 2025 -

Hendrick Lexus Charlotte responded

Philhoney, welcome to Charlotte! Thanks for your praise and kind comments about our team mate Brian!

January 24, 2025

Brian Dowless provided exceptional service and demonstrated excellent communication throughout the entire process. He worked collaboratively with the collision center to address a repair issue, en More

by Dawn’Nika Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 26, 2025 -

Hendrick Lexus Charlotte responded

Thank you for this lovely review! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

January 24, 2025

Brian Dowless is great to work, I appreciate the timely responses! Available whenever I have an issue More

by KathyL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 26, 2025 -

Hendrick Lexus Charlotte responded

Hello Kathyl, we appreciate you taking the time to share your experience. We'll be sure to pass this on to Brian. Have a great day!

January 24, 2025

Brian Dowless is the BEST! I never have a problem getting in. The needed service are always explained and done right. If I ever need a loaner, they have one for me. Makes ge More

by revheafheun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 26, 2025 -

Hendrick Lexus Charlotte responded

Revheafheun, we are very happy we could provide you with a positive experience! Thank you for choosing Hendrick Lexus Charlotte.

January 24, 2025

Brian Dowless in service is amazing! ! So helpful and friendly. I wouldn’t take my car any place else or to anyone else! More

by Cahayes45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 26, 2025 -

Hendrick Lexus Charlotte responded

Hi Cahayes45, thank you so much for your kind words and recommendation of Hendrick Lexus Charlotte!

January 22, 2025

Michael Mirek has always done a great job working with me to maintain my vehicles. He is courteous and professional. I appreciate his good work. More

by RMichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Michael Mirek
Jan 24, 2025 -

Hendrick Lexus Charlotte responded

Rmichael, thank you for the high star rating! We appreciate you choosing Hendrick Lexus Charlotte. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 21, 2025

I have two cars from Hendrick Lexus Charlotte which Michael Mirek makes sure they are both are very well taken care of when it's time for service. Being recently widowed I can trust Michael to always More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jan 23, 2025 -

Hendrick Lexus Charlotte responded

Hello Debbie, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 21, 2025

Had a great visit to Hendrick Lexus. The customer service was excellent. Michael Mirek was my representative. He was very helpful. Service at the Lexus dealership is great. More

by lmauney0315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jan 22, 2025 -

Hendrick Lexus Charlotte responded

Hello Lmauney0315, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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