Hendrick Lexus Charlotte

I always have a great experience when visiting this dealership. My regular service consultant was not available because he transferred to sales, so Vanessa took care of me. Vanessa was warm and friend dealership. My regular service consultant was not available because he transferred to sales, so Vanessa took care of me. Vanessa was warm and friendly. If I had questions, she was able to answer them. I was there for my regular maintenance and needed tires. This location is farthest from my home but because of the quality of service I don’t mind driving the distance. More

Vanessa Hardley I only want to work with her at Lexus, she's amazing, caring and she doesn't let me leave until I know everything about whats going on with my car .. she's amazing, caring and she doesn't let me leave until I know everything about whats going on with my car .. More

My experience with Hendrick Lexus Charlotte remains at the top of my list of "necessary evils"! Few get enjoyment out of taking their car in for service...but my experience at Hendrick Lexus Charlotte is the top of my list of "necessary evils"! Few get enjoyment out of taking their car in for service...but my experience at Hendrick Lexus Charlotte is the "exception to the rule"! I've had nothing but pleasant, courteous and professional service experiences every time. My recent vehicle service was no different! I was late, and arrived during lunch hour and there was only one service advisor available - Brian Dowless! Brian was phenomenal! He promptly got my vehicle in and get me in a loaner and on my way, BEFORE he had lunch. Brian's service is indicative of what I've come to expect from everyone at Hendrick Lexus of Charlotte! Thanks, Brian! More

Excellent service all around! I went in for my 5000 service. Dave Machold was my Service Consultant and immediately greeted me with a smile and provided excellent customer service I went in for my 5000 service. Dave Machold was my Service Consultant and immediately greeted me with a smile and provided excellent customer service. He was courteous, pleasant, explained the process and escorted me to the waiting area which was very clean, comfortable and had a variety of hot and cold beverages. The work was completed within the time frame quoted and I was quickly on my way! I had previously brought my car in and Mike Mirek provided me with excellent service. I have owned and leased several Lexus cars throughout my lifetime and always have a positive experience. Hendrick Lexus dealership in Charlotte is by far the crest dealership that I have ever dealt with. All of the employees from the Sales staff to the Service staff, are very knowledgeable, courteous and professional. More

Dave Machold took great care of me and exceeded my expectations. He said it’s would be about 90min…actually took about an hour. expectations. He said it’s would be about 90min…actually took about an hour. More

I have always had excellent service at Hendrix Lexus on independence Boulevard. Michael Mirek have always been very courteous super Guy. independence Boulevard. Michael Mirek have always been very courteous super Guy. More

This was my second visit to Hendrix Lexus service after purchasing the vehicle there last fall. They were very busy when I arrived for my 9:30 appointment and I waited with my vehicle longer than anticipat purchasing the vehicle there last fall. They were very busy when I arrived for my 9:30 appointment and I waited with my vehicle longer than anticipated but once I spoke to David Machold and explained my time constraint he was able to get me out the door when needed to. 100 percent recommend the Independence Hendrix Lexus service location. More

Lexus gives superior service to all customers no matter how little or grand is the car issue that needs fixing. In this situation, my service person named David Machold made me feel relaxed and confident how little or grand is the car issue that needs fixing. In this situation, my service person named David Machold made me feel relaxed and confident in knowing that all my car needs would be met. He went over and beyond in making sure I was updated on the progress of my vehicle while I waited.. Thank you for always providing stellar service to your Lexus customers as you always make us feel at home and that’s the reason we make your location at Independence, Charlotte, our first choice for car services. More

Exceptional customer service from Robert, James and everyone else involved. This is the second Lexus I’ve purchased from this dealership in 4 years. Will absolutely refer and use them again the next everyone else involved. This is the second Lexus I’ve purchased from this dealership in 4 years. Will absolutely refer and use them again the next time I purchase a vehicle. Each experience has been awesome. More

Marina snow was great. She helped me through the new online system for a loaner car. I don’t like that system but she made it easier She helped me through the new online system for a loaner car. I don’t like that system but she made it easier More