Hendrick Lexus Charlotte

Prompt, thorough service by Jeffrey and Donovan Promptly responded to stalled car scenario which required a tow the night before. Diagnosed and corrected the problem, and had the car back to us whe Promptly responded to stalled car scenario which required a tow the night before. Diagnosed and corrected the problem, and had the car back to us when we needed it. Always a first class experience when dealing with Jeffrey Granzen and Donavan Smith. More

Trusted customer service Superior personal customer service by all representatives, especially Josh Mohr who is my primary "Go To" Rep. I currently own my 6th Lexus not only b Superior personal customer service by all representatives, especially Josh Mohr who is my primary "Go To" Rep. I currently own my 6th Lexus not only because of the quality of the car but because I can always count on very polite , dependable and conscientious attention at this dealership. I also feel that they are very trustworthy in advice and cost. More

Very pleasant The dealership is centered completely around customer satisfaction and service! Very knowledgeable and friendly staff. Overall, a wonderful experience The dealership is centered completely around customer satisfaction and service! Very knowledgeable and friendly staff. Overall, a wonderful experience! A shout out to Ethan and Jaylen for all their help....such nice young men! More

The Ease of Buying A Car This is the second time I've dealt with Ritchie Mauney and he continued to be responsive and easy to deal with. I loved my ES 350 that I purchased in This is the second time I've dealt with Ritchie Mauney and he continued to be responsive and easy to deal with. I loved my ES 350 that I purchased in 2013, and now, after trading that Lexus in, I had no hesitations about purchasing another ES 350 2018 Lexus. For me, it's the best driving car on the road. Moreover, I am impressed and completely satisfied with Hendrick's Lexus Charlotte service. My MO is to wait for my car and when service is complete, it feels always like having a new car. I certainly can and would recommend Hendrick's Lexus Charlotte to anyone whose interested. More

Great Service Representative Jeffrey Granzen is my service representative and I couldn't ask for anyone better. He ALWAYS takes great care of me and my car. He is the best. Jeffrey Granzen is my service representative and I couldn't ask for anyone better. He ALWAYS takes great care of me and my car. He is the best. More

Service I have an older 400 Lexus and always take it to Hendrick for service. Jeffrey Granzen who is my service representative is supportive and helpful in m I have an older 400 Lexus and always take it to Hendrick for service. Jeffrey Granzen who is my service representative is supportive and helpful in my needs to keep my car in good repair. I hope to keep it going for many more years. More

Happy customer We have been using Hendrick Lexus Charlotte’s service for more than ten years. Jeff Cranzen is our service consultant. We just had our es350 and RX 33 We have been using Hendrick Lexus Charlotte’s service for more than ten years. Jeff Cranzen is our service consultant. We just had our es350 and RX 330 serviced on June 12 and 13, and Jeff provided us the excellent service as he always does. Jeff is very professional and highly effective, he always put his customers’ best interest at heart. Very time we left happily. We have been staying most of the time in Georgia since July 2016, but we have been kept bringing our three Lexus cars to Jeff for service because of his excellent service and because we trust him! Thank you Jeff for all your help!! More

Service Visit It would be hard to envision a more thorough and responsive service experience than that of my most recent visit with Jeff Granzen! I am well pleased It would be hard to envision a more thorough and responsive service experience than that of my most recent visit with Jeff Granzen! I am well pleased and impressed by his personable and professional interaction with me. All my points of interest were addressed to my satisfaction. I will continue to enjoy the Hendrick Lexus Charlotte personnel and quality as the needs occur! More

Robin Hill is superb We had a great experience from top to bottom on the purchase of a certified preowned LX 570. Robin Hill in sales was truly a pleasure to work with, kn We had a great experience from top to bottom on the purchase of a certified preowned LX 570. Robin Hill in sales was truly a pleasure to work with, knowledgeable and friendly, without being pushy. Would buy from this dealership again in the future. More

Outstanding service Jeffrey Granzen is the person I always deal with when I bring my ES 350 in for service. He is friendly and kind; and is highly professional and effici Jeffrey Granzen is the person I always deal with when I bring my ES 350 in for service. He is friendly and kind; and is highly professional and efficient in his dealings with customers. He puts you at ease, and you know your car will get top quality service. He has his customer's best interest at heart. More