Hendrick Lexus Charlotte

Outstanding Service!! I am on my 6th Lexus. I met Jeff several years ago and I instantly knew he was the one I wanted to use for all my service. He is knowledgeable, prof I am on my 6th Lexus. I met Jeff several years ago and I instantly knew he was the one I wanted to use for all my service. He is knowledgeable, professional, and always goes the extra mile. Use Jeff as your measuring stick for good service!!!! More

Excellence Customer Service Jeffery always does an outstanding job of providing customer service by orchestrating the service department team. He is knowledgeable, efficient and Jeffery always does an outstanding job of providing customer service by orchestrating the service department team. He is knowledgeable, efficient and a tireless advocate for his customers. More

Service to determine cause of three yellow flashing alerts Needed service to correct check engine light, trac off alert and flashing 4LO alert. The vehicle was also stuck in low 4-wheel drive. Problem was dia Needed service to correct check engine light, trac off alert and flashing 4LO alert. The vehicle was also stuck in low 4-wheel drive. Problem was diagnosed quickly and corrected under warranty. The dealership policies and customer service thoroughness saved us money, time and aggravation. Couldn't be more pleased with Jeffrey Granzen and Donovan Smith...and the management team supporting them. I never fail to be impressed with this dealership. Frank Binkiewicz More

Excellent Customer Service Jeffrey Granzen consistently delivers excellent customer service. He is professional and knows what it takes to get the job done right the first time. Jeffrey Granzen consistently delivers excellent customer service. He is professional and knows what it takes to get the job done right the first time. He explains everything in detail, calls with updates and is easy to work with. More

Outstanding Support & Service Jeffrey Granzen at Lexus Independence is a pro. He works with his team of professionals to bring great results to the consumer. Dependable, outstand Jeffrey Granzen at Lexus Independence is a pro. He works with his team of professionals to bring great results to the consumer. Dependable, outstanding, customer support. More

Great Service Special thanks to Jeff Granzen for providing quality customer service as I had car serviced. He kept me informed of service tasks and timing. Very p Special thanks to Jeff Granzen for providing quality customer service as I had car serviced. He kept me informed of service tasks and timing. Very professional and much appreciated! More

Excellent service Jeff handled my service and he did an exceptional job. Very also did the state inspection on my car at no charge. Overall great experience Jeff handled my service and he did an exceptional job. Very also did the state inspection on my car at no charge. Overall great experience More

service by Jeffrey Granzen Jeff always provides OUTSTANDING customer service. He is one of the main reasons I have kept the same Lexus for years. I am very pleased. Jeff always provides OUTSTANDING customer service. He is one of the main reasons I have kept the same Lexus for years. I am very pleased. More

Maintenance service Jeffrey Granzen provided outstanding customer service by getting my car into the service area; addressing the essential maintenance repairs and delive Jeffrey Granzen provided outstanding customer service by getting my car into the service area; addressing the essential maintenance repairs and delivering my car in peak performance. More

Maintenance (30,000 mike) We have bought many cars from this dealership. Our “maintenance experience” has always been great. This dealership is very fast and efficient during We have bought many cars from this dealership. Our “maintenance experience” has always been great. This dealership is very fast and efficient during check-in, the lounge is pleasant for waiting customers, and the staff if very friendly and doesn’t do things that are not necessary. We dealt with Ricky Surratt this time and had a good experience (as always). More