Hendrick Lexus Charlotte

Bruce was recommended to me by Mr. & Mrs. Lineberger. They had purchased 2 cars from him and were satisfied with his salesmanship. I knew no one at Hendrix Lexus and I had talked to the linebergers so I They had purchased 2 cars from him and were satisfied with his salesmanship. I knew no one at Hendrix Lexus and I had talked to the linebergers so I decided to give Bruce a chance. He was very knowledgable about the RX350 and its features and I was so impressed I made a deal to return the next day and purchase the RX350. Bruce was so thorough in introducing me to your service manager and other employees that I plan to bring my RX350 into your dealership for all my servicing. I am extremely happy with my SUV and everyone I had the pleasure to meet. I will certainly recommend Bruce Frederick and Hendrix Lexus to anyone interested in a Lexus. Sincerely, Peggy E. Penninger More

Michael did a great job. I especially appreciated his open Christian way of handling things, including concluding our time together with a prayer. Michael explained every feature of the vehicle, includin open Christian way of handling things, including concluding our time together with a prayer. Michael explained every feature of the vehicle, including helping me download my contact list from my telephone to the vehicle. I appreciate his thoroughness and going the "extra mile." I have no qualms about suggesting that anyone work with him on the purchase of a vehicle. More

We were impressed with customer service. The whole process of purchasing a vehicle was much easier than expected. There was no hassle, everything went smoothly. Greg, our sales person took good care process of purchasing a vehicle was much easier than expected. There was no hassle, everything went smoothly. Greg, our sales person took good care of us. We had two items to be addressed after the purchase and so far one as been taken care of. Hopefully your service department will address the last item within the next week. Everyone we met during the purchasing process was friendly and seemed to care that we had a good experience. Overall, I am pleased that we chose Hendrick Lexus. More

I had an excellent experience in leasing a new GX360 SUV from Hendricks Lexus in Charlotte. I have been purchasing vehicles for personal as well as business use for over 20 years and have dreaded having to from Hendricks Lexus in Charlotte. I have been purchasing vehicles for personal as well as business use for over 20 years and have dreaded having to go through all the processes normally associated with purchases because not only was it time consuming, there were always games or "sales techniques" that were transparent and insulting to your business senses. Even though I live over 70 miles from Charlotte, it will be very likely that future purchases will be made with Hendricks Lexus in the future. More

Sam Nazar was very helpful with the buy out of my lease. I had the car inspected and discovered my front tires were balled.. Therefore, we cldn't proceed w/ the purchase of the car. Sam worked w/ the servic I had the car inspected and discovered my front tires were balled.. Therefore, we cldn't proceed w/ the purchase of the car. Sam worked w/ the service dept to get new tires and an oil chg so we cld close the deal! Thxs, Donna Ryan More

Bruce was great to work with and extremely professional. This was our first experience with Hendrick Lexus and it won't be our last. I would be happy to recommend my friends and family to Bruce and this de This was our first experience with Hendrick Lexus and it won't be our last. I would be happy to recommend my friends and family to Bruce and this dealership. Thank you for helping me find a great car! More

Cliff did a great job - he was patient and thorough. Evertyhing was explained to my satisfaction and he went over all the points of the car before I left the parking lot. The only thing that made this Evertyhing was explained to my satisfaction and he went over all the points of the car before I left the parking lot. The only thing that made this "overall experience" a "good" one and not a "great" one were the additional sales pitches made by both the person who gave me my owner manuals, and the person who handled my paperwork. I would have given this a "Great" if Cliff had handled the whole process, well, all the selling aspects of the process. The car is awesome, I am extremely pleased with it and with the interaction with my salesman. More

Michael was very freindly from the point we first met. He helped me find a vehicle, with the options that I was looking for, that was in my price range. He worked to make me feel welcome, and comfortable He helped me find a vehicle, with the options that I was looking for, that was in my price range. He worked to make me feel welcome, and comfortable. This was a big step in my life, and he worked extra hard to be sure that every detail was covered. The customer service did not stop after I drove off the lot. He has been in contact with me several times, to be sure that everything is what I expected. More

Michael made us feel so welcome and was very professional. He was very knowledgeable about the RX350 we purchased and very thorough in his review of the car when we picked it up. He made the e professional. He was very knowledgeable about the RX350 we purchased and very thorough in his review of the car when we picked it up. He made the entire process very pleasant and we would not hesitate to buy another car from him. Hendrick Lexus is very fortunate to have such a star employee. More

I have worked in customer service for the past 23 years and I notice how people conduct and interact with their customers probably more than others. In my experience Neal and the entire team at Hendrick w and I notice how people conduct and interact with their customers probably more than others. In my experience Neal and the entire team at Hendrick went above and beyond their roles. Someone at Hendrick's was with us the entire time answering questions and to show us where we need to come to have service work done when the time comes. They explained how the features of the car work and offered to meet with me at any time I have questions. As you know you just can't learn everything at one time, so I called back several times with questions and without hesitation was given the best service possible. Neal was very personable in remembering small details of my family which shows he took personal interest in my sale. I have been very pleased with my experience with Hendrick's Lexus. More