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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,100 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,100 reviews

January 22, 2019

Excellent Service I continue to be impressed with the service department at Hendrick Lexus, especially Jeff Granzen. Jeff has outstanding knowledge and has always been More

by JerryH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jan 28, 2019 -

Hendrick Lexus Charlotte responded

Jerry, thank you for taking the time to leave us this great 5 star review! We're so glad that we were able to go above and beyond your expectations during your recent service visit with us. We appreciate your continued loyalty to our store, and can't wait to see you again soon! Take care. -Alicia, Customer Relations

January 17, 2019

Excellent sales and service Jeff is THE service superman.?? He is the guy that will do whatever it takes and if you have ANY big problem, Jeff is the one you want to deal with More

by Silk Racing Team
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston is a super employee. I think he has been there 99 years (just kidding) but he supervises the service dept and he knows anything you need to know. Just ask him. He is a professional.??, Clayton King, Jeffrey Granzen
Jan 24, 2019 -

Hendrick Lexus Charlotte responded

WOW, thank you SO much for leaving this amazing feedback of your recent visit with us! We at Hendrick Lexus Charlotte are absolutely elated to read such a positive review about Jeffrey and Clayton. By your remarks, it sounds like the service that Jeffrey and Clayton gave you was nothing short of exceptional. Please don't hesitate to reach back out to us if there's anything additional we can ever do for you, you know by now that we are always more than happy to help! We can't wait to see you again in the future. Take care! -Alicia, Customer Relations

January 16, 2019

Great Service Every Time Every time I take the Lexus in for service I am treated exceptionally well. They are professional and provide friendly service. Specifically, Jeff G More

by D. Parler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jan 24, 2019 -

Hendrick Lexus Charlotte responded

Hello, thank you for taking the time to leave us this awesome 5 star review for Jeffrey! We appreciate your continued loyalty to Hendrick Lexus Charlotte, and are glad to hear that your recent visit with us was nothing short of exceptional for you. If you ever need anything else from us, please feel free to give us a call or stop by. We hope you have a great day! -Alicia, Customer Relations

January 15, 2019

Excellent service Jeff Granzen is always helpful and knowledgeable and excellent to have as my service coordinator. The rest of the employees are always courteous and h More

by eddysscreen name
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Tomasello, Jeffrey Granzen
Jan 24, 2019 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to leave us this feedback We strive for 100% satisfaction, and it is so great to see you had such a positive experience with Jeffrey at Hendrick Lexus Charlotte! We do hope we can be of assistance again in the future. Take care! -Alicia, Customer Relations

January 12, 2019

First class from beginning to end The minute I walked in the door and was greeted by Terri, my car buying experience was top-notch from beginning to end. Kelly, Ethan, a pair of Jasons More

by Bigefish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Rooney
Jan 17, 2019 -

Hendrick Lexus Charlotte responded

Thank you for letting us know how your recent visit with us went; we appreciate you taking the time to leave us this feedback! Please don't hesitate to reach out to us or stop by if you ever need anything else, we are always more than happy to help! -Alicia, Customer Relations

January 11, 2019

10,000 mile service Good overall experience. I was accommodated with no surprises. Jeff helped me and was so polite and explained everything they did to my car. Even thou More

by Lexusct200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jan 17, 2019 -

Hendrick Lexus Charlotte responded

Thank you for your feedback, we are very happy to have provided you with such a positive experience! I will be sure to pass along your kind comments to Jeff. We do hope we can be of assistance again in the future. Take care! -Alicia, Customer Relations

January 10, 2019

Service My experience at Hendrick Lexus with Jeffrey Granzen has been great. He always treats me with respect and answers all my questions, keeps me inform More

by jwinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
January 09, 2019

Not like it used to be I've been dealing with Hendrick Lexus for about 15 years, and have always thought their service department was top notch. But they don't seem to be " More

by Jasmintai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jan 11, 2019 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like the opportunity to discuss it with you further. Please contact Bryan Harrington, our Service Manager (704-532-4852), at your earliest convenience. -Alicia, Customer Relations

January 08, 2019

An Excellent Service Experience! I called Michael Mirek on Friday 1-4-19 in the late afternoon and received an early AM Saturday 1-5-19 appointment. When I arrived we discussed work a More

by LL Lexus Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
December 23, 2018

We just got a new Lexus It's not our first Lexus from them, and we returned especially to be able to work with Josh Plummer again. He's the best! More

by karenlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brice, from the service departmant, was wonderful too., Josh Plummer
Dec 27, 2018 -

Hendrick Lexus Charlotte responded

Hi Karen! Thank you for the 5 star review, we are so glad to hear that Josh was able to give you the premium experience you deserve! We appreciate your continued loyalty to Hendrick Lexus Charlotte, please don't hesitate to reach out to us if you ever need anything else. Take care! -Alicia, Customer Relations

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