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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,704 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,704 reviews

May 06, 2023

Visit was fast and smooth. No issues at this time. "kudos" to Michael Mirek and Lexus. More

by crawfordlarrymel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 09, 2023 -

Hendrick Lexus Charlotte responded

Crawfordlarrymel, we really appreciate your positive review! Until the next time we meet, take care!

May 06, 2023

I had to bring my toddlers with me to get my car fixed, and Dave Machold was great about getting us in and out quickly. The staff were also so kind and let the kids wander and check out the cars in the sho More

by Ltully17
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Machold, David
May 09, 2023 -

Hendrick Lexus Charlotte responded

Ltully17, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

May 06, 2023

Always top notch, Michael Mirek took good care or me while my car was being service. More

by Greg B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 09, 2023 -

Hendrick Lexus Charlotte responded

Thanks again for the recommendation, and have an amazing day!

May 06, 2023

My RX is over 10 years old, but like any Lexus, it still looks and runs great. Brandon Culpeper was my service advisor when I brought it in recently for a standard service. He asked the right questions, lis More

by SMCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpeper
May 09, 2023 -

Hendrick Lexus Charlotte responded

Smce, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

May 06, 2023

Michael Mirek is by far the BEST advisor that Hendrick Lexus has! Always professional and very friendly! Michael always keeps me updated through out the whole time my car is being serviced. Michael is the More

by cmccotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 08, 2023 -

Hendrick Lexus Charlotte responded

Cmccotter, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte! Kudos to Mike for his efforts and care!

May 05, 2023

Michael in the service department is always professional, pleasant and gets me in and out quickly. Very pleased. More

by lyndaflowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 09, 2023 -

Hendrick Lexus Charlotte responded

Lyndaflowe, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 05, 2023

Excellent Service Dept. Mike Mirek handles my service appts and is great to work with . More

by mrgantt7210
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 08, 2023 -

Hendrick Lexus Charlotte responded

Hi Mrgantt7210! We're so happy we were able to help you out!

May 05, 2023

Mike underwood has been my service rep for years and does a great job every time! More

by JH - Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
May 08, 2023 -

Hendrick Lexus Charlotte responded

Jh - Charlotte, we're happy you found Mike to be so supportive during your experiences here at Hendrick Lexus Charlotte. Thank you for your support over the years!

May 05, 2023

I received excellent service. My wait time was short, and everything was explained very well by my consultant Mike Underwood. He even made sure a scratch I only noticed on my way More

by glessnermm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
May 08, 2023 -

Hendrick Lexus Charlotte responded

Glessnermm, reviews like this give us motivation and help us ensure we provide high-quality care. until your next visit, take care!

May 05, 2023

Always great attitude - treat you like a real person. - Keep you informed. Brandon Culpepper stayed on top of things and was pleasant to work with. More

by bill.reed4088
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper
May 08, 2023 -

Hendrick Lexus Charlotte responded

Bill.reed4088, we're glad you had such a wonderful experience with Brandon! We look forward to your next visit!

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