Hendrick Lexus Charlotte

Lawrence was an excellent listener to our car purchasing objectives. He understood our desire to make a fair and balanced offer and minimize the negotiation process. He identified the advantages of the veh objectives. He understood our desire to make a fair and balanced offer and minimize the negotiation process. He identified the advantages of the vehicle we choose and allow us plenty of time to consider the decision we were making. Lawrence is friendly, personable, and the type of supportive salesperson you value working with today and in the future. The Hendrick Lexus dealership obviously places customer service and customer satisfaction as a key and distinctive quality for their brand. It was readily demonstrated during our buying experience. More

Bill Ingram does an excellent job and is a pleasure to work with. He is very knowledgeable and goes the "extra mile" after the sale to make sure evrything is correct. I would highly recommend Bill and the work with. He is very knowledgeable and goes the "extra mile" after the sale to make sure evrything is correct. I would highly recommend Bill and the "Hendrick Lexus Experience" to anyone looking to purchase a new car. Bill Purser More

I have never, ever had an experience that was as fulfilling as the one I had a Hendrick Lexus. And for that I must credit Bruce. He didn't rush, he respected my opinion, and when I decided to buy he fulfilling as the one I had a Hendrick Lexus. And for that I must credit Bruce. He didn't rush, he respected my opinion, and when I decided to buy he made the entire process so smooth that I was amazed. I did my research on other automobiles and visited other dealerships. And while others made the effort, Bruce made the difference between me buying a Lexus or an Infinity or Acura. More

It was a pleasure meeting Ronald. He was professional, he did not treat us like most dealers did. He made us feel important, our needs and request was his main priorty. The move that sold me on the deal; is did not treat us like most dealers did. He made us feel important, our needs and request was his main priorty. The move that sold me on the deal; is when they decided to go and retreive a car from Raleigh for me. He did treat us like most salesman would. Granted the fact that there was a sale to be made and I wanted a new car. My time was valuable and so was his but during the whole deal his attitude never change he was patient, kind and very caring. I know I will not drive any other care other than a LEXUS. Thanks Ron, I feel like a trillion bucks riding in my dream car. Three years of research and ten years of waiting was worth it. More

I have been in charge of hundreds of employees over the past fifty years and I would love to have Lawrence working for me. He is friendly but also professional. He tries his best to please! Usually, a trip past fifty years and I would love to have Lawrence working for me. He is friendly but also professional. He tries his best to please! Usually, a trip to an Auto Dealership and working with a Sales Person is worse than going to the dentist but not so when your Salesman is like Lawrence. I know that Car Salesmen and politicians are the least trusted people in America but I really believe that I can trust Lawrence! Enough said!!! More

I hate to buy a car. The experience with Greg Davies at Hendrick Lexus was the best experience I've had at a car dealership. The deal was fair,car perfect and the salesperson(Greg Davies)knowledgeable and Hendrick Lexus was the best experience I've had at a car dealership. The deal was fair,car perfect and the salesperson(Greg Davies)knowledgeable and friendly. I would highly recommend Greg and Hendrick Lexus to my family and friends. More

My salesperson was Neal, he is my kind of representative. He was attentive and informative without being pushy. I never felt pressured or rushed in my decision making process. I feel Neal helped make my b He was attentive and informative without being pushy. I never felt pressured or rushed in my decision making process. I feel Neal helped make my buying experience a pleasurable one and would definitely buy another car from him and Hendrick Lexus. More

Buying a car from Neal Robbins was easier than I could have ever hoped for. He is a no pressure person and easy going; I don't want to call him a sales person...he helped me buy a car......he did not sel have ever hoped for. He is a no pressure person and easy going; I don't want to call him a sales person...he helped me buy a car......he did not sell me a car. I never felt pushed. His approach was to help me find the car I wanted and then he listened to what I had to say during the buying / negotiation process. Forget the typical sales talk; Neal is straight forward and professional I got the car I wanted at a very fair price and a tremendous trade in allowance for my car. My car is financed through Lexus financial; it was a breeze. Limited paper work and someone was there to answer all my questions and believe me i have a lot. My car was delivered on the day and time I needed it. Neal went over every part of the car and its operations in a way I could understand. By the time I drove it off the lot I felt comfortable driving my new car. He followed-up to make sure I was enjoying the car and if there was anything I needed additional "training" on i.e. the Navigation System and Parking assist that are truly unbelievable. So now I can listen to my iPod while driving down the road and answer my iPhone hands free ie the Bluetooth....hey this is fun. Oh by the way, i have driven a Lexus since 1994, the service department at Hendrick Lexus is 5 Star; every customer is treated like you are their only one. You always know what they are going to do for your car, how much it will cost and how long it will take. They can even email you the reports with pictures! There is no guess work here; they are prepared with the ultimate in technology and are experts at their jobs. You just won't believe the great service. Thanks Hendrick Lexus and thank you Neal for all your help. I am really loving my new Lexus! More

My experience at Lexus was great. Mr. Lawrence Snipes is a great salesman, he was patient, kind, and really helpful. Before I decided to buy my car Mr. Snipes took me on a tour, he really made me feel welco a great salesman, he was patient, kind, and really helpful. Before I decided to buy my car Mr. Snipes took me on a tour, he really made me feel welcome. I will refer a friend to Mr. Snipes or come back when I purchase another vehicle. More

My experience with Hendrick Lexus was phenomenal. JB understands his customer's needs and tailors his approach to accommodate them. He is extremely knowledgeable about the Lexus vehicles and is acutely understands his customer's needs and tailors his approach to accommodate them. He is extremely knowledgeable about the Lexus vehicles and is acutely aware of how to apply his knowledge not only about the vehicle, but also to address the customer's unique characteristics. I will continue to visit Lexus for any future purchases! More