Hendrick Lexus Charlotte

Recent service visit went as expected. No issues, prompt sign-in and message when vehicle was ready. Dave Machold kept me informed and explained all aspects of the visit on sign-out. I hav No issues, prompt sign-in and message when vehicle was ready. Dave Machold kept me informed and explained all aspects of the visit on sign-out. I have great confidence in Dave and the Lexus service team. More

Service was prompt and professional as always. Dave Machold checked me in quickly, kept me informed, and made sure I did not incur a special service at the wrong time (cleaning air conditioning s Dave Machold checked me in quickly, kept me informed, and made sure I did not incur a special service at the wrong time (cleaning air conditioning system at height of pollen season instead of after). More

Michael Underwood was outstanding as usual. He informed me of the status of my vehicle as maintenance was being performed, and he minimized my in and out time. He informed me of the status of my vehicle as maintenance was being performed, and he minimized my in and out time. More

Understanding, thorough , knowledgeable explanatory. Economical. Michael offered every opportunity to fully understand my situation. Michael molar was excellent in every way. Economical. Michael offered every opportunity to fully understand my situation. Michael molar was excellent in every way. More

Brandon Culpepper is a service technician who is also a professional. I am pleased to have entrusted him with my auto services. professional. I am pleased to have entrusted him with my auto services. More

The service is top notch and service technician Mike Mirek is A-1! Mr. Mirek is very knowledgeable. personable and customer service is outstanding. Mirek is A-1! Mr. Mirek is very knowledgeable. personable and customer service is outstanding. More

Visit was fast and smooth. No issues at this time. "kudos" to Michael Mirek and Lexus. No issues at this time. "kudos" to Michael Mirek and Lexus. More

I had to bring my toddlers with me to get my car fixed, and Dave Machold was great about getting us in and out quickly. The staff were also so kind and let the kids wander and check out the cars in the sho and Dave Machold was great about getting us in and out quickly. The staff were also so kind and let the kids wander and check out the cars in the showroom. I was dreading sitting there with a 1 and 3 year old for hours, but it was great! More

Always top notch, Michael Mirek took good care or me while my car was being service. while my car was being service. More

My RX is over 10 years old, but like any Lexus, it still looks and runs great. Brandon Culpeper was my service advisor when I brought it in recently for a standard service. He asked the right questions, lis looks and runs great. Brandon Culpeper was my service advisor when I brought it in recently for a standard service. He asked the right questions, listened well and didn't try to over sell me. It was, as always, a great experience. More