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Hendrick Lexus Charlotte
Charlotte, NC
2,209 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 16, 2020
Always receive great service. David, my service manager was awesome. Always explain options and best options. Wonderful experience’ he was very service oriented and answered my questions and more was awesome. Always explain options and best options. Wonderful experience’ he was very service oriented and answered my questions and more More
by monyhony
Employees Worked With
David Nguyen
September 12, 2020
Hendrick Lexus Charlotte surpassed all my expectations. I was looking for a specific model, color, and overall features, and Josh Plummer found us the perfect vehicle. I drove two hours to pick up my vehicle was looking for a specific model, color, and overall features, and Josh Plummer found us the perfect vehicle. I drove two hours to pick up my vehicle and upon inspection there was a small tear in the leather. Josh saw how disappointed I was and he found a great solution to not only have it repaired like new again, but had my car delivered two hours away to my work. My beautiful GX arrived in perfect condition. Juan Carlos delivered it with the big red bow on top! I highly recommend Hendrick Lexus Charlotte! More
by maria.mancha2
Employees Worked With
Juan Carlos, Josh Plummer
September 11, 2020
Jeff always exceeds expectations anytime my car needs attention. He followed up on an item; although minor, in no time and I was in and out and back to business. The detail he goes to his impressive a attention. He followed up on an item; although minor, in no time and I was in and out and back to business. The detail he goes to his impressive and he is always kind, a great listener and communicator. He is professional and treats everyone with the utmost respect. He sets a standard for the ultimate in Professional Customer Service. More
by SpringWay
Employees Worked With
Jeffrey Granzen
September 03, 2020
Just had my ES350 serviced and Mike Underwood did a phenomenal job at taking care of my customer care needs and working with technician to take care of all my car issues. My 2007 is running like its br phenomenal job at taking care of my customer care needs and working with technician to take care of all my car issues. My 2007 is running like its brand new!! Thanks for the great brand and service!! More
by lovewren3
Employees Worked With
Mike Underwood
September 01, 2020
It's always a satisfying experience doing business with Jeff. He's always on top of my vehicle needs. And as usual outstanding service by Brian. Jeff. He's always on top of my vehicle needs. And as usual outstanding service by Brian. More
by way,gail
Employees Worked With
Brian Dallas, Jeffrey Granzen
August 27, 2020
Great ,easy and quick service.Got our state inspection and a recall was taken care of while I waited in a comfortable area. Fully explained by Jeff. and a recall was taken care of while I waited in a comfortable area. Fully explained by Jeff. More
by tckmkbone
Employees Worked With
Jeffrey Granzen
August 27, 2020
It is always a pleasure to do business with this dealership whether buying new car or servicing your existing vehicle. Staff is always friendly & keeps you well informed. dealership whether buying new car or servicing your existing vehicle. Staff is always friendly & keeps you well informed. More
by jv0622
Employees Worked With
Vanessa
August 26, 2020
Jeff Granzen is an incredible auto-service professional at Hendrick Lexus in Charlotte NC. Jeff was recommended by a friend and I am beyond impressed with his level of service. I look forward to continuing at Hendrick Lexus in Charlotte NC. Jeff was recommended by a friend and I am beyond impressed with his level of service. I look forward to continuing to work with Jeff in the future! More
by Daniel.nix1015
Employees Worked With
Jeffrey Granzen
August 26, 2020
Hendricks provides great attention to detail! I appreciated the short length of time to service my SUV! I fell confident work is done right! Thanks! appreciated the short length of time to service my SUV! I fell confident work is done right! Thanks! More
by CaroleME
Employees Worked With
Erin Morrow
August 17, 2020
Excellent experience. Everyone was friendly, knowledgeable and aware of what I was looking for. I am absolutely happy with the service I recieved. The only thing that would have been better is i knowledgeable and aware of what I was looking for. I am absolutely happy with the service I recieved. The only thing that would have been better is if I had contacted them earlier. More
by Reese
Employees Worked With
Josh Plummer
