Hendrick Lexus Charlotte

As always, a great experience with our service advisor, Jeff Brought the RX in for the 60K service. From the young lady who met me in the garage to meeting with Jeff, our service advisor the customer service was Brought the RX in for the 60K service. From the young lady who met me in the garage to meeting with Jeff, our service advisor the customer service was exceptional. Also I took a few minutes to meet with Kathy, our long term sales representative to discuss a trade and new car purchase. A day well spent. More

Over and above The "check tires" light came on. As a single woman, I take these lights seriously. WITHOUT AN APPOINTMENT, I drove straight to the dealership. Not The "check tires" light came on. As a single woman, I take these lights seriously. WITHOUT AN APPOINTMENT, I drove straight to the dealership. Not only did Jeff arrange to fix my tire (a nail) but since I was only 300 miles from my 5000 mile check up, he said he could get everything done for me so I wouldn't have to come back in a few days. More

Oil Change Service Hendrick Lexus in Charlotte has always exceeded my expectations in sales and service. The service is excellent, as they value my opinion and the repu Hendrick Lexus in Charlotte has always exceeded my expectations in sales and service. The service is excellent, as they value my opinion and the reputation of their customer service. They pay attention to the smallest of details in the simplest of service such as oil changes. I know I can expect excellent care of my car, no matter the situation. More

Excellent Service Jeff was very helpful and had my Lexus 430 LS checked from top to bottom. I was able to get my car back the next day and return home to Myrtle Beach. Jeff was very helpful and had my Lexus 430 LS checked from top to bottom. I was able to get my car back the next day and return home to Myrtle Beach. The service from everyone was impeccable and I will definitely stop in for my next service when in Charlotte again. Michael J Viola More

Excellent Service A few years ago, I bought my Certified Pre-owned Lexus from Hendrick Lexus in Charlotte. I have been so happy with my car! It has been extremely reli A few years ago, I bought my Certified Pre-owned Lexus from Hendrick Lexus in Charlotte. I have been so happy with my car! It has been extremely reliable. I continue to bring my car there to be serviced. Jeff Granzen and his team are fantastic! They have taken excellent care of my car. I know I can trust them. More

Had my car serviced. They were very prompt and timely. They took care of everything that needed to be done. The dealership waiting area was very comfortable. Excellent Ser They were very prompt and timely. They took care of everything that needed to be done. The dealership waiting area was very comfortable. Excellent Service More

GREAT WORKING WITH jEFFERY GREAT WORKING WITH JEFFERY-- ALWAYS PROFESSIONAL AND PERSONAL IN HIS DEALINGS FOLLOWS UP WITH MY CONCERNS AND NEEDS --handle all issues and got them GREAT WORKING WITH JEFFERY-- ALWAYS PROFESSIONAL AND PERSONAL IN HIS DEALINGS FOLLOWS UP WITH MY CONCERNS AND NEEDS --handle all issues and got them corrected and explained what the issues were and also gave me several options More

First Rate Car Maintenance and Customer Service I've been taking my IS350 to Hendrick Lexus for the last 10 years, most recently for a fuel leak. My service manager (Jeff Granzen) is a personable p I've been taking my IS350 to Hendrick Lexus for the last 10 years, most recently for a fuel leak. My service manager (Jeff Granzen) is a personable professional. He explained the problem and gave a decent rate for the repairs. Minimal waiting time. Most importantly the repair was done right, I haven't had any more fuel leak issues. An excellent job by the Hendricks service techs. Quality technicians are the bedrock of a good service department. Hendrick Lexus has a good crew. Thanks for a job well done. More

Took care of everything right away. They understand the issues with the car and do their best to accommodate the parties involved. Great job. I will definitely go back next time. They understand the issues with the car and do their best to accommodate the parties involved. Great job. I will definitely go back next time. More

New car purchase Best car buying experience in the 40 years of buying vehicles. It started with Sales director( Bill Aldridge) introducing himself, and making us feel Best car buying experience in the 40 years of buying vehicles. It started with Sales director( Bill Aldridge) introducing himself, and making us feel welcome. Then we were introduced to our sales person Jaysen Coffil, all I can is he was very knowledgeable, polite and helpful with us making the best decision possible. Next was the finance manager Jason, making things happen that we didn't he could. Last but not least, Alicia Haley our Technology Specialist, showed us everything we needed to know about our new Lexus 350 and how everything worked. My husband and I highly recommend Hendrick Lexus for your next vehicle purchase. Everyone at the dealership was friendly, polite and helpful. More