Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Charlotte
Charlotte, NC
1,887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,887 reviews
June 30, 2014
Definitely Recommend I bought my car last week from Hendrick Lexus. Not only did I buy a car from them, but I also sold them the car I was previously driving. I was give I bought my car last week from Hendrick Lexus. Not only did I buy a car from them, but I also sold them the car I was previously driving. I was given incredibly fair value for my car and also a very competitive price on my purchase. The staff at Hendrick Lexus was extremely friendly and knowledgeable, and made buying my car simple and stress free. I worked with Josh Plummer as my sales rep and he was top notch. He stayed in contact with me through out the whole process and made sure that every need I had was taken care of. I also worked with Tyler Johnson who is the operations Manager. He was extremely personable and made me feel like I was a member of his family when buying from Hendrick Lexus. I would 100% recommend working with Josh,Tyler and buying a vehicle from Hendrick Lexus. Sincerely, An extremely satisfied customer More
by jmgarrick
Employees Worked With
Josh Plummer
June 22, 2014
No More Anywhere Else :) I did not even realize that its been more than a year since my first Lexus. All thanks to Hendrick dealership where I liked the environment so much be I did not even realize that its been more than a year since my first Lexus. All thanks to Hendrick dealership where I liked the environment so much because there is no pressure on buying or any decision. I am always given right advice with full assurance that whatever I choose will be a great choice. And that turn out true. I made a choice and now I have no regrets and in fact I feel fortunate to come to Hendrick and meet John. Now what makes this dealership so special, 1st and last, all of there staff is so much friendly. Whenever I go to dealership for my service appointment I feel honored. People just listen to me, my problem or my experience with the car and explain me to make most out of my Lexus. Best Dealership for buying a car and for regular maintenance. More
by aktyagi
Employees Worked With
John Haney
January 21, 2014
This was a very pleasant experience. I went to the dealership the week before Xmas to purchase a LS460L. However, they did not have the exterior and interior color combination that I wanted. I kept g dealership the week before Xmas to purchase a LS460L. However, they did not have the exterior and interior color combination that I wanted. I kept going back and they still could not locate a car. However, on the 10th of January I had a planned trip and I was expecting to have the car, but I had no new car. On January 8th Tony informed me that they found the car, but it was on the ship in Jacksonville Florida, and they could not have it in Charlotte before I leave for my trip. They apologized and gave me a 2013 LS460L (fill with gas) to drive on my trip and promised that the car would be in by the 15th. They made good on their promise, I took delivery of my car and we are happy. Now that is outstanding Customer Service. This is out second purchase from Hendrick Lexus of Charlotte. I would recommend this dealership. All of the associates are very friendly and eagle to help. More
by Lroyst01
January 13, 2014
brung car in for reg. service and to replace parking sensor in front bumper from fender binder several months back. parking sensor was already in noted of needing replaced. told the service advisor of t sensor in front bumper from fender binder several months back. parking sensor was already in noted of needing replaced. told the service advisor of this and that insurance company would pay for this services. well, I'll say this, I've had several cars(lexus) in this service shop and I with say this was the worst experience I have ever had. for me the customer to tell the service advisor what I want done to my car, to hearing back from the adjuster from the insurance company, that he is not paying for the damaged parking sensor because the service advisor told him, that the parking sensor wasn't functioning correctly due to a minor mishap at the bodyshop that repaired my car. BUT, the other parking sensor still work even though the mishap from the bodyshop was also in with the parking sensor that need to be replaced. I got (3) different answers from (3) different advisors on the problem with the parking sensor. Very poor decision making on lexus service. Could write more but I hope you get where I am coming from. The damaged parking sensor is still in my bumper because of what lexus service advisor decided to tell an insurance adjuster. I wonder if the adjuster got (3) different answers. Finally, I ask the my service advisor (josh) what about 10% off for all my troubles, HE TOLD ME HE COULD NOT GIVE DISCOUNTS!!!!! I have gotten 10% off other times when I bring my car in for service. I really hope HE never gave a 10% discount to ANY OTHER LEXUS OWNER FOR ANY SERVICE. If he did, maybe he needs to sale cars instead of fixing them. It's also be said that sale-men tell lies to make a sale. (I did have an on-line 10% off coupon) Really hope Hendrick Lexus can help me get this problem resolved for the mess they made. I never had any problems from the service dept and I hope this will be the first and last. More
by dewitte1
Employees Worked With
josh morh
November 10, 2013
Called this dealership to inquire about a vehicle. Was told that there were many of that type for me to choose from, got to the dealership and there was only one of those types avail, brought the car arou told that there were many of that type for me to choose from, got to the dealership and there was only one of those types avail, brought the car around for me to test drive and there was scratches all over it and the car had to be jumped off in order to test drive it. Didn't get to see the person I had an appt with either, worst experience I have ever had at a dealership More
by wendy2846
Employees Worked With
do not remember the name
May 19, 2013
I really never write letters of thanks to any company. However Hendrick Lexus of Charlotte is very different. You and your staff are over the top and really are the best of the best. This is my second pur However Hendrick Lexus of Charlotte is very different. You and your staff are over the top and really are the best of the best. This is my second purchase with Hendrick Lexus and I really love my LS. I reside in Greensboro North Carolina and Hendrick Lexus is worth the drive. Thank you for all you have done and assisted me with! You have a Hendrick Lexus customer for life!! More
by clhankins
Employees Worked With
Jackie Johnson
January 13, 2013
This was our second purchase with Bill Ingram as the salesman. We live in Columbia, SC and his professionalism and honesty was worth the drive to Charlotte to purchase the vehicle. Bill listened to my salesman. We live in Columbia, SC and his professionalism and honesty was worth the drive to Charlotte to purchase the vehicle. Bill listened to my request for a new car and he quoted us a fair deal on line. He made the purchasing experience very positive. Bill went the extra mile in demonstrating the features of the car, addressing concerns from the test drive and even went with us on Saturday and helped locate the bank to finalize the deal. I would definitely recommend this dealer and Bill Ingram to my friends and business associates. More
by DMasters4
November 30, 2012
Everyone I dealt with at Hendrick Lexus went out of there way to put me at ease and to offer any help they could. I can't say enough good about Jeff Jackson! He was easy to work with and knew his product ve way to put me at ease and to offer any help they could. I can't say enough good about Jeff Jackson! He was easy to work with and knew his product very well. Buying a car is never easy! My experience with Hendrick's Lexus was outstanding. Paul Parent ST. Albans Vermont More
by 1116paul
Employees Worked With
JEFF JACKSON
October 01, 2012
This place is so professional, so friendly, and the prices offered are excellent. I don't see how a dealership could be better. Neal Robbins was great to work with, gave us an outstanding deal, and h prices offered are excellent. I don't see how a dealership could be better. Neal Robbins was great to work with, gave us an outstanding deal, and he was able to teach me how to use all the aspects of the technology of the new car with no problem. More
by rob.wilder.99
Employees Worked With
Neal Robbins
August 11, 2012
Was shopping to replace our older RX with a 2013 RX 350. I visited Flow in Winston Salem and Hendrick but also spoke to three other dealers. Hendrick was the most responsive and gave me the best overall de I visited Flow in Winston Salem and Hendrick but also spoke to three other dealers. Hendrick was the most responsive and gave me the best overall deal. I felt like they wanted my business. More
by dw1015
Employees Worked With
Aaron Beta
