Hendrick Lexus Charlotte

Service Visit It would be hard to envision a more thorough and responsive service experience than that of my most recent visit with Jeff Granzen! I am well pleased It would be hard to envision a more thorough and responsive service experience than that of my most recent visit with Jeff Granzen! I am well pleased and impressed by his personable and professional interaction with me. All my points of interest were addressed to my satisfaction. I will continue to enjoy the Hendrick Lexus Charlotte personnel and quality as the needs occur! More

Robin Hill is superb We had a great experience from top to bottom on the purchase of a certified preowned LX 570. Robin Hill in sales was truly a pleasure to work with, kn We had a great experience from top to bottom on the purchase of a certified preowned LX 570. Robin Hill in sales was truly a pleasure to work with, knowledgeable and friendly, without being pushy. Would buy from this dealership again in the future. More

Outstanding service Jeffrey Granzen is the person I always deal with when I bring my ES 350 in for service. He is friendly and kind; and is highly professional and effici Jeffrey Granzen is the person I always deal with when I bring my ES 350 in for service. He is friendly and kind; and is highly professional and efficient in his dealings with customers. He puts you at ease, and you know your car will get top quality service. He has his customer's best interest at heart. More

Excellent and timely service experience Jeffrey was very timely and exacting in his delivery of my service request. He consistently takes “ownership” of the process and follows up with all Jeffrey was very timely and exacting in his delivery of my service request. He consistently takes “ownership” of the process and follows up with all of my request. He is one of the reason why family will continue in our relationship with Hendrick Lexus. More

Lexus Service is Phenomenal Come see Jeff Granzen at Hendrick Lexus for your car services, he is extremely knowledgeable, friendly and and will take great care of you and your ve Come see Jeff Granzen at Hendrick Lexus for your car services, he is extremely knowledgeable, friendly and and will take great care of you and your vehicle. More

Honest and kind staff! The service dept at Hendrick Lexus is one of the best the I have had experience with. When I needed my car inspected they were Very helpful, professio The service dept at Hendrick Lexus is one of the best the I have had experience with. When I needed my car inspected they were Very helpful, professional and efficient. More

Top Quality Customer Service Had to leave car at shop for few days, Jeff Granzen made sure he kept me in the loop with everything going on with my car. He fully explained repairs Had to leave car at shop for few days, Jeff Granzen made sure he kept me in the loop with everything going on with my car. He fully explained repairs needed, called everyday with update. I appreciate him going the extra mile to ensure I was informed and satisfied with the service. From the time I come into the service lane until I leave, I am grateful for the service I received. Thanks Jeff! More

Helpful staff Clayton King was our salesperson and he has been wonderful answering all our questions and helping us through the buying process. Our service person Clayton King was our salesperson and he has been wonderful answering all our questions and helping us through the buying process. Our service person was Jeff Granzen and he always offers fabulous customer service.. Hendrick Lexus is a step above in all aspects of service. More

Purchased a new Lexus Rx 350L this week Purchased a new RX350L this week. Many thanks to Kathy Tomasello for a Lexus Experience with the purchase. Very helpful, considerate, and understandin Purchased a new RX350L this week. Many thanks to Kathy Tomasello for a Lexus Experience with the purchase. Very helpful, considerate, and understanding as my wife and I made the purchase decision. The 350L is a great car and we are very pleased. More

30,000 mile checkup As always ,Jeff Granzen does not disappoint with his superb customer service. Jeff always is very informative as to what actions will take place in th As always ,Jeff Granzen does not disappoint with his superb customer service. Jeff always is very informative as to what actions will take place in the service call. This particular visit resulted with a found warranty item showing how detailed the shop is with their inspections. Jeff followed up on all actions taken. Great interactions are the norm with Jeff. Also talked to Kathy Tomasello on a future purchase. Kathy gave me all the information that I needed on several models in order to make a better buying decision. Two great folks to work with at Hendrick Lexus. Wayne More