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Hendrick Lexus Charlotte
Charlotte, NC
1,887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,887 reviews
March 24, 2016
My new Lexus I had a very nice young lady name Robin Hill, to help me with getting my dream car.she was with me every step of the way. When I was about to give up I had a very nice young lady name Robin Hill, to help me with getting my dream car.she was with me every step of the way. When I was about to give up on my dream car. I sent my husband to look at the lexus and he meet Robin. I don't know what she said to him. All I know is he said yes to me. Now I'm driving my dream car. I got a call from Robin in about 3 days just to make sure I was happy.Thanks Robin! More
by THerriott
Employees Worked With
Robin Hill
March 21, 2016
"By Far The Best Experience" I had been thinking about purchasing a smaller vehicle so when I brought my RX350 in for service that was the perfect opportunity to browse. When I ap I had been thinking about purchasing a smaller vehicle so when I brought my RX350 in for service that was the perfect opportunity to browse. When I approached Robin Medley Hill for assistance she was more than willing to help. My husband and I were blessed to have such an outstanding, courteous professional assist with the purchase of our new NX 200. This is my third Lexus purchase and my second from this dealership. With this excellent experience you can say we’ll be back for future purchases. More
by S.Rolle
Employees Worked With
Robin Medley Hill
March 21, 2016
Very friendly! My experience at Hendrick Lexus was awesome. They welcomed you as soon as you stepped in. Jay and Luke were both super nice. I would recommend this pl My experience at Hendrick Lexus was awesome. They welcomed you as soon as you stepped in. Jay and Luke were both super nice. I would recommend this place to everyone. More
by Mnguyen6992
Employees Worked With
Luke Parker
March 20, 2016
Friendly Robin was very personably and worked very hard to give us the best deal possible . She has followed up with us after the purchase and has met our expe Robin was very personably and worked very hard to give us the best deal possible . She has followed up with us after the purchase and has met our expectations. More
by Dany15
Employees Worked With
Robin medley, Jerry Rinnix
March 20, 2016
Great experience This is a fun and lively dealership. It is full of life and you can tell from the moment you step in the door that the employees love working here and This is a fun and lively dealership. It is full of life and you can tell from the moment you step in the door that the employees love working here and truly love helping customers each step of the way. More
by Kimberly White
Employees Worked With
Luke Parker and Ashley Casey
March 19, 2016
Great, no stress experience I had come in just browsing and found an Infiniti I was interested in. Client advisor Luke Parker greeted me and it was a great experience from there. I had come in just browsing and found an Infiniti I was interested in. Client advisor Luke Parker greeted me and it was a great experience from there. There was another Infiniti at the northlake location I asked him about and he promptly inquired about it and brought it to the store for a test drive. The entire step of the way he was attentive providing me with updates. This was by far the easiest and most stress free car buying experience. Even after the sale Luke followed up to make sure I was happy. Make sure if you go to this store to ask for #LexusLuke :) He is the best! More
by HappyBuyer
Employees Worked With
Luke Parker
September 11, 2015
"Extremely Disappointed" in the Service/ Pre-Owned Sales Mgr On 5/29/2015 I bought an Certified Pre-owned 2012 ES350 with 27,500. I've had to bring my car back to Lexus over 4 times now to get my bumper and plas On 5/29/2015 I bought an Certified Pre-owned 2012 ES350 with 27,500. I've had to bring my car back to Lexus over 4 times now to get my bumper and plastic cover under the engine replaced, correctly. You would think that on a Certified vehicle this should've been fixed when the inspection took place to certify this car the 1st time around! But someone did not do their job here when I called Jerry Rinnix, Pre-Owned Sales Manager to make him aware. For the 5th time that yet again I am having issue with my grill now, due to my bumper not being installed properly. It's causing a part of the grill to pop off the tracks that holds it in place to to the bumper. I do NOT appreciate the tone of frustration that Jerry Rinnix took with me when I called him to express my concerns on this matter! He as the Pre-Owned Sales Mgr has a duty to make sure that his Certificated Pre-owned inventory vehicles are in great standings. Yet again it is not correctly fixed to say that I am frustrated, disappointed and upset is a mere understatement!!!!! This is very unacceptable and I will be calling the corporate office on this matter to make them aware of what has occurred and how I'm being made feel and treated as a customer. I have purchased and owned 3 Acura's and not one time have I experience such POOR service from the service department and Pre-Owned Service Manager, NEVER!!!! I will not recommend anyone to this Lexus location on Independence. I myself will ONLY do business with North Lake Lexus. If my car needs any type of service it will never come to this location not even for a car wash! The only good and positive experience at this location was my Salesperson Oliver Quick. Oliver, is a awesome salesman, he loves what he does and I really enjoyed working him. Sincerely, One extremely disappointed "1st time Lexus customer" More
by Tarann77
Employees Worked With
Jerry Rinnix
March 16, 2015
Another hendrick joke My wife demanded a new Lexus gx and since we're from charlotte I had to bite the bullet and deal with hendrick. We have always been mercedes people an My wife demanded a new Lexus gx and since we're from charlotte I had to bite the bullet and deal with hendrick. We have always been mercedes people and are accustom to the class and tact of Felix Sabates. Hendrick likes to play the game and milk you for every penny in any way they can. This is what it must have been like for my parents to buy a car...6 hours at least, and more fluff then the marshmallow man. More
by Jrinvestor
Employees Worked With
I don't recognize any if the names listed here. I met a Tyler and a Jay. Some kid test drove and screened me.
January 14, 2015
Highly disappointed in the service consultant. To be honest, I am a person who never complains nor write reviews. However, today picking up my vehicle from service consultant, Bobby Thurbon I am hi To be honest, I am a person who never complains nor write reviews. However, today picking up my vehicle from service consultant, Bobby Thurbon I am highly disappointed (very). He's a friendly cool guy - It's an act. He'll soon get disappointed or upset if you don't agree with him. He'll pressure you like xxxx to get your car fix when you repeatedly say NO. Throughout the whole process of trying to get my vehicle service (dropped my car off Thursday - picked it back up Wednesday), after explaining what my problem is with my car, Bobby already suggested what the problem is for my vehicle without even taking a look at my car. His exact words, "I can guarantee this, that. I am 100% sure the issue is this, that. I won't even charge you the $125 diagnosis fee for it. because I am so sure the issue is that." I took his words and agreed that if the problem is what he said, go ahead and fix the issue. However, I get a call later to find out, that wasn't the issue. It was something else that would cost me almost $2000 to fix. I'm not sure if they're just trying to scam me for money, you know how dealerships work. I disagree on letting them service my car because I didn't have that much money to get it fix. When I told Bobby that I no longer want them to service my car, I could tell he got really upset with my decision and tried to pressure me to get it fix, I still agree on no because I did not have the money. He then charged me the diagnostic fee just for checking out the car when he told me he would help me save money by just telling me what the issue was, without checking the car out. When I brought that to his attention, he then said to me, "Not to be ugly, but nothing is free." I don't mind paying for the fee, but the fact that he mentioned to me before that he knew what the issue was and will not charge me for it. I just decided to pay the fee so I can get the xxxx out of his office. Again, I am a loyal customer to Lexus of purchasing my previous cars here and getting it fix, with Bobby, I hope I never get a service consultant like him again. If I do, I'll ask for someone else. Because of him, Lexus do not live up to their name - "pursuit of perfection". If you do get him, good luck - observe him well then you'll see. If I were you, I'd change to someone else. More
by itzpcha
Employees Worked With
Bobby Thurbon
August 25, 2014
Waste of time & I felt like a chump I researched Lexus and emailed the dealer in Charlotte to confirm they had pre-owned vehicles that met my requirements. (I had two features I wanted I researched Lexus and emailed the dealer in Charlotte to confirm they had pre-owned vehicles that met my requirements. (I had two features I wanted on the car as "Must Haves."). Hendricks emailed me back and called me. At that point the sales rep confirmed that two vehicles matched my requirements. I visited the dealership and met with a very friendly sales person. He showed me the two vehicles but when i asked him to test drive the car to demonstrate the safety features he hesitated and then confirmed that the two cars in fact did NOT have the features I required. He then offered to sell me a new car with those features. I felt humiliated and like I was taken advantage. What a waste of time. The feeling I got, which i can not prove, is that the pitch to sell me a new car was so smooth it seemed like he knew it from the start. Too bad. I like the product but now I will never buy a car from Hendrick. I feel like a chump and Hendricks should be ashamed. More
by andymick
Employees Worked With
I do not recognize the names...person on the phone was Lori
