Hendrick Lexus Charlotte

Service Coordinator My review is for Jeffrey Granzen. He does a great job. He is knowledgable, dependable and inspires trust in the customer. His coordination of my servi My review is for Jeffrey Granzen. He does a great job. He is knowledgable, dependable and inspires trust in the customer. His coordination of my service on our two Lexus cars is a 10 on a scale of 10 being highest. One of the central reasons that I continue to bring our cars back to the dealer for service is Jeffrey Granzen at Hendrick Charlotte Lexus. Sam Jacks More

Review of Rupen Patel in the Technology Department I brought my new 2016 Lexus RX 450h in to have some help with some of the technology features on my automobile. Mr.Rupen Patel was the specialist tha I brought my new 2016 Lexus RX 450h in to have some help with some of the technology features on my automobile. Mr.Rupen Patel was the specialist that helped me. He was very patient with me with his explanations. I am a very senior citizen and some of the "techie" features on my car are a bit above me. I explained this to Rupen and he assured me that he would do the best he could in getting me to understand the features I was having a problem with. What I appreciated about him was the fact that he showed me what I need to do.....instead of just "fixing" the problem himself. He was very patient with me, which put me at ease in telling him of some of my frustrations. He actually taught me....not just put a Band-Aid on the issue. For example: I was having a problem with the height of my PBD...(power Back Door). Instead of just adjusting it for me, he showed me how to adjust it myself. This type of "lesson" will keep me from having to come back to have the PBD adjusted again. I can now do it by myself. I am really enjoying my automobile, however it is way too "techie" for me because I am limited with my "techie" expertise. Having been an educator here in Charlotte Mecklenburg, I know what is a learning experience and what is not. Mr Rupen Patel gave me a "learning experience" and I highly appreciated it. I am happy that he is being promoted to the service department, however I do hate to lose him as a Service Specialist......should I need help in the future. Thank you for hiring someone of such high caliber to work with the public. It speaks highly of Hendrick Lexus. Lou Palomba More

Professional service I took my Lexus 350 RX in for its first oil change. I was welcomed by Jeff upon entering and asked if I wanted my car washed after servicing and of c I took my Lexus 350 RX in for its first oil change. I was welcomed by Jeff upon entering and asked if I wanted my car washed after servicing and of course I said yes. Not only did they wash and vacuum my car, but they glossed the tires as well. Very pleased with my experience. More

Salesman Thank you to Caleb who helped me research Lexus Sedans. Was willing to call me multiple times during my search!! Very dedicated to his job! Thank you to Caleb who helped me research Lexus Sedans. Was willing to call me multiple times during my search!! Very dedicated to his job! More

Experience with service I have been coming here for ten years and have never had a bad experience. My current service Consultant, Jonathan Figueroa, is very professional a I have been coming here for ten years and have never had a bad experience. My current service Consultant, Jonathan Figueroa, is very professional and pleasant to deal with. Caleb Williams has also been a great help with getting things done. I am very pleased with the prompt attention and professional service I receive here. Keep up the good work! Thanks! More

Lexus LX Enjoyed working with Caleb and the guys at Hendrick Lexus. Would recommendend them to any of my friends or family. The process was easy and quick. Enjoyed working with Caleb and the guys at Hendrick Lexus. Would recommendend them to any of my friends or family. The process was easy and quick. More

Experience Caleb helped me look at Lexus ES350 vehicles for my wife and I. We traded in an Infiniti G37. Excellent service here and look forward to future busine Caleb helped me look at Lexus ES350 vehicles for my wife and I. We traded in an Infiniti G37. Excellent service here and look forward to future business! More

Lexus experience Caleb did a great job. I recommend him highly! I look forward to working with him for many years to come. That's all I have to say. Caleb did a great job. I recommend him highly! I look forward to working with him for many years to come. That's all I have to say. More

Review of Sales Experience Caleb Williams made the whole experience easy and actually enjoyable. Very knowledgeable and very pleasant. Answered all the questions and took the ti Caleb Williams made the whole experience easy and actually enjoyable. Very knowledgeable and very pleasant. Answered all the questions and took the time to make sure we had a comfort level. Most satisfied. More