Hendrick Lexus Charlotte

Jeff is great! I had a somewhat hard to understand problem with our car, but Jeff was patient, listened, and best of all, solved the problem for me professionally an I had a somewhat hard to understand problem with our car, but Jeff was patient, listened, and best of all, solved the problem for me professionally and quickly. He is the best! More

Service writer-Jeffrey Granzen Jeff has been my service writer for a couple years now. He tells me what issues need addressing and when. Jeff is always polite and professional and Jeff has been my service writer for a couple years now. He tells me what issues need addressing and when. Jeff is always polite and professional and he gives what I consider sound advice even on future purchase of a vehicle based on his experience of servicing the particular models. More

My service writer - Jeffrey Granzen Jeffrey Granzen is always professional and courteous in his dealings with me. He puts his customers first, always giving excellent service for the b Jeffrey Granzen is always professional and courteous in his dealings with me. He puts his customers first, always giving excellent service for the best price possible. I know that I am getting a fair and honest price on service that can be costly. The service usually takes less time than quoted; and my car is returned in spotless condition . More

"Simply the best" Jeff Granzen is by far the best! He takes time to explain any issues and exactly how to fix it. I have a 2001 GS300 (238,000 miles) and because of the Jeff Granzen is by far the best! He takes time to explain any issues and exactly how to fix it. I have a 2001 GS300 (238,000 miles) and because of the good service over the years I know I will get many more miles on it. I also appreciate his fast response to get back to you once the service dept has looked it over. Hendrick Lexus is very fortunate to have him on their team! More

Surprise Experience I started browsing the pre owned lot and after the most thorough and courteous sales presentation ever (for me) I drove away in a Lexus.. I started browsing the pre owned lot and after the most thorough and courteous sales presentation ever (for me) I drove away in a Lexus.. More

High level of customer service by service consultant every time I bring my vehicle in for service I always make it a point to request Jeff Granzen. Jeff is professional and courteous as well as extremel every time I bring my vehicle in for service I always make it a point to request Jeff Granzen. Jeff is professional and courteous as well as extremely dedicated to explaining in detail what is going to be performed on my IS 250 More

Always the best Jeff Granzen always takes great care of me and my car (2005 LS 430, 146,000 miles). He keeps me informed and up to date about all issues and car is sp Jeff Granzen always takes great care of me and my car (2005 LS 430, 146,000 miles). He keeps me informed and up to date about all issues and car is spotless when I get it back. Highly recommended! More

GX Oil change & inspection on 6-1-17 As usual, got exactly what I asked for regarding my GX 460. Professional and courteous service on my GX from Jeffrey Granzen, Chris Minich and Donova As usual, got exactly what I asked for regarding my GX 460. Professional and courteous service on my GX from Jeffrey Granzen, Chris Minich and Donovan Smith. More

Great willingness to work with the customer. Josh Plummer went above and beyond to get the car with all of the features I wanted. He made the process easy, stress free, and I never felt pressure Josh Plummer went above and beyond to get the car with all of the features I wanted. He made the process easy, stress free, and I never felt pressured. He listened to me and asked what I wanted without showing me something else that he was trying to push. Very professional. More

Excellent Customer Service Jeff Granzen continues to be excellent to work with on servicing your vehicle. We have owned Lexus vehicles since 1992. We have seen the dealership ex Jeff Granzen continues to be excellent to work with on servicing your vehicle. We have owned Lexus vehicles since 1992. We have seen the dealership experience tremendous growth through the years. We have known Jeff since he was Preston Caldwell's assistant and now have the pleasure of continuing to work with him as our Service Advisor. More