Hendrick Lexus Charlotte
Charlotte, NC
Filter Reviews by Keyword
By Type
Showing 1,887 reviews
Haggle Free Such a smooth and easy purchase. Friendly staff from salesman to finance to technology. Very personable and they all cared about the guest they inter Such a smooth and easy purchase. Friendly staff from salesman to finance to technology. Very personable and they all cared about the guest they interacted with during the entire process. More
Ask for Tim Yeremin Over the course of 2-3 weeks of shopping around and talking to several different dealers, Tim was the most responsive and helpful sales professional I Over the course of 2-3 weeks of shopping around and talking to several different dealers, Tim was the most responsive and helpful sales professional I spoke to, by a mile. We basically negotiated on the trade difference, arranged terms via text and phone discussions, and I just had to go in, test drive to make sure I liked it, and sign the papers. It's my first Lexus and won't be my last! Alicia Haley was very helpful with demonstrating and setting up the vehicle technology features as well, near closing time on a Friday! Sam Nazar in finance was very efficient and got it all done as quickly as possible. More
Excellent Service I love Hendrik Lexus and especially appreciate the outstanding service I receive from service advisor Jeffrey Granzen. I had my Lexus in today for a m I love Hendrik Lexus and especially appreciate the outstanding service I receive from service advisor Jeffrey Granzen. I had my Lexus in today for a major repair and, as always, Jeffrey was so courteous and knowledgeable and fully explained what my car needed. Dealing with Jeffrey makes it a real pleasure to own a Lexus. More
Very professional Our salesperson Kathy was very knowledgeable and professional. This is the 7th car we have bought from Hendrick. We keep coming back because of the Our salesperson Kathy was very knowledgeable and professional. This is the 7th car we have bought from Hendrick. We keep coming back because of the people that work at the dealerships. We have bought everything from BMW to Toyota. My sister has a Lexus ES350 and we had a chance to drive it when we were visiting her last month. The ride was spectacular. So we decided to trade in our Avalon (which we liked) for the ES350 which we like even better!!! I would recommend Kathy and Hendrick to anyone in the market for a new or used car. They have dealerships from Chevy to Jaguar and everything in between. More
Jeffrey Granzen Jeffrey provides the highest quality service and attention to detail. He is a professional in every aspect of his job. I would definitely recommend hi Jeffrey provides the highest quality service and attention to detail. He is a professional in every aspect of his job. I would definitely recommend him as a consultant on any new car purchase or service need. More
totally accomodated . I traveled to Hendrick Lexus of Charlotte with a 2017 Lexus RX 350 I had picked out on line. Upon arrival (after about a 3 hour drive) I was informe I traveled to Hendrick Lexus of Charlotte with a 2017 Lexus RX 350 I had picked out on line. Upon arrival (after about a 3 hour drive) I was informed that someone had already put a deposit on that vehicle. The Salesperson (Ritchie Mauney) immediately told me that he would try to get me in a NEW RX 350 at about the same price as the one I had looked at with 107 miles on it. I was thrilled to find out that I would be purchasing a new vehicle and at a fantastic price. Within minutes, I was doing the paperwork for my new RX 350. From the minute I entered the Dealership, I was greeted by the front desk ladies and introduced to Ritchie. Everyone made sure that I was taken care of in all aspects of my purchase. There is no way I could have gotten better overall service from any other Dealership anywhere. Fantastic staff of professionals..... More
Always professional and helpful This dealership is the gold standard for how to treat customers. The service department is exceptional, especially Jeff Granzen who I look to for adv This dealership is the gold standard for how to treat customers. The service department is exceptional, especially Jeff Granzen who I look to for advice and service. More
Great Service! Rupen Patel to me is by far the most helpful Technician/Service Guy there. He's knowledgeable, friendly and has great customer service skills. 5 Star Rupen Patel to me is by far the most helpful Technician/Service Guy there. He's knowledgeable, friendly and has great customer service skills. 5 Stars all the way!! More
Greatest Dealership in Charlotte This is hands down the best place to buy a car in Charlotte. Their sales staff is knowledgable, communicative, honest, and never pushy. If you are loo This is hands down the best place to buy a car in Charlotte. Their sales staff is knowledgable, communicative, honest, and never pushy. If you are looking for a sales rep ask for Josh Plummer, he is the best, will always take time to listen to your needs and find away to help you make the lease or purchase of your new Lexus a reality. This place is the model that all Hendrick Dealerships should follow. I have never met a person there who was not great at what they do. Kudos to the Hendrick Lexus TEAM!!! More
Pleasant, friend,y,attentive, and responsive Jeff has been my "go to person" ever since I have owned a Lexus (20+ yesrs now). He has always been considerate, informative, responsive and helpful. Jeff has been my "go to person" ever since I have owned a Lexus (20+ yesrs now). He has always been considerate, informative, responsive and helpful. He's number 1 in my book for car care. I depend on him to care for my RX 350. Thank you, Jeff. 😊 More