Hendrick Lexus Charlotte

Great Service Special thanks to Jeff Granzen for providing quality customer service as I had car serviced. He kept me informed of service tasks and timing. Very p Special thanks to Jeff Granzen for providing quality customer service as I had car serviced. He kept me informed of service tasks and timing. Very professional and much appreciated! More

Excellent service Jeff handled my service and he did an exceptional job. Very also did the state inspection on my car at no charge. Overall great experience Jeff handled my service and he did an exceptional job. Very also did the state inspection on my car at no charge. Overall great experience More

service by Jeffrey Granzen Jeff always provides OUTSTANDING customer service. He is one of the main reasons I have kept the same Lexus for years. I am very pleased. Jeff always provides OUTSTANDING customer service. He is one of the main reasons I have kept the same Lexus for years. I am very pleased. More

Maintenance service Jeffrey Granzen provided outstanding customer service by getting my car into the service area; addressing the essential maintenance repairs and delive Jeffrey Granzen provided outstanding customer service by getting my car into the service area; addressing the essential maintenance repairs and delivering my car in peak performance. More

Maintenance (30,000 mike) We have bought many cars from this dealership. Our “maintenance experience” has always been great. This dealership is very fast and efficient during We have bought many cars from this dealership. Our “maintenance experience” has always been great. This dealership is very fast and efficient during check-in, the lounge is pleasant for waiting customers, and the staff if very friendly and doesn’t do things that are not necessary. We dealt with Ricky Surratt this time and had a good experience (as always). More

Reliable and trustworthy We have had a (2 car) 10 year relationship with Hendrick Lexus Charlotte and truth be told - they’ve been terrific to deal with. Jeff Granzen has bee We have had a (2 car) 10 year relationship with Hendrick Lexus Charlotte and truth be told - they’ve been terrific to deal with. Jeff Granzen has been our service advisor for most of that time and he’s easily at the top of my list when it comes to customer service. I’ve never felt taken advantage of or walked away regretting I should have looked elsewhere. They’re the real deal. More

Excellent customer service! A very helpful, courteous service rep. named Jeff helped solve my problem. Even though my car's issue was caused by owner error, my vehicle was repair A very helpful, courteous service rep. named Jeff helped solve my problem. Even though my car's issue was caused by owner error, my vehicle was repaired/serviced/cleaned without charge. My faith has been restored in the vehicle, the dealer and the company. More

Jeff Grazen, an excellent service man! I always enjoy coming to this dealership. It's a place of excellence is all respects. It is truly appreciated to find a car dealership with such stan I always enjoy coming to this dealership. It's a place of excellence is all respects. It is truly appreciated to find a car dealership with such standards! Keep going! Thank you, Meg More

Best car shopping and purchase experience! I just bought my first Lexus from Hendrick Lexus Charlotte, and it was the best car shopping and purchase experience! Excellent service; friendly sta I just bought my first Lexus from Hendrick Lexus Charlotte, and it was the best car shopping and purchase experience! Excellent service; friendly staff; no pressure. Beautiful, modern, comfortable facility with enough inventory to experience all models, colors and features. The sales team was exceptional – I worked with Taylor Ellison – he listened to my needs, demonstrated all of the options, never tried to pressure or upsell me, and paired me with the perfect car (RC 350 F Sport AWD) that had all of the safety and styling features I was looking for. The Finance Team (Jason and Sam) were friendly, helpful and made the purchase process smooth and effortless. My Technology/Delivery Expert – Kyle – spent a considerable amount of time educating me on all of my new car features and capabilities to ensure I had the best experience from Day 1. This was the most fun I’ve had shopping for a car, and every day I drive it, I love it. Best car purchase I’ve ever made, and excited to work with such a great team. More

Cleaned my car Did a great job getting us up and going in our newish vehicle. Super helpful and knowledgeable guy! I highly recommend him for your service needs. Did a great job getting us up and going in our newish vehicle. Super helpful and knowledgeable guy! I highly recommend him for your service needs. More