Hendrick Lexus Charlotte

Had my car serviced. They were very prompt and timely. They took care of everything that needed to be done. The dealership waiting area was very comfortable. Excellent Ser They were very prompt and timely. They took care of everything that needed to be done. The dealership waiting area was very comfortable. Excellent Service More

GREAT WORKING WITH jEFFERY GREAT WORKING WITH JEFFERY-- ALWAYS PROFESSIONAL AND PERSONAL IN HIS DEALINGS FOLLOWS UP WITH MY CONCERNS AND NEEDS --handle all issues and got them GREAT WORKING WITH JEFFERY-- ALWAYS PROFESSIONAL AND PERSONAL IN HIS DEALINGS FOLLOWS UP WITH MY CONCERNS AND NEEDS --handle all issues and got them corrected and explained what the issues were and also gave me several options More

First Rate Car Maintenance and Customer Service I've been taking my IS350 to Hendrick Lexus for the last 10 years, most recently for a fuel leak. My service manager (Jeff Granzen) is a personable p I've been taking my IS350 to Hendrick Lexus for the last 10 years, most recently for a fuel leak. My service manager (Jeff Granzen) is a personable professional. He explained the problem and gave a decent rate for the repairs. Minimal waiting time. Most importantly the repair was done right, I haven't had any more fuel leak issues. An excellent job by the Hendricks service techs. Quality technicians are the bedrock of a good service department. Hendrick Lexus has a good crew. Thanks for a job well done. More

Took care of everything right away. They understand the issues with the car and do their best to accommodate the parties involved. Great job. I will definitely go back next time. They understand the issues with the car and do their best to accommodate the parties involved. Great job. I will definitely go back next time. More

New car purchase Best car buying experience in the 40 years of buying vehicles. It started with Sales director( Bill Aldridge) introducing himself, and making us feel Best car buying experience in the 40 years of buying vehicles. It started with Sales director( Bill Aldridge) introducing himself, and making us feel welcome. Then we were introduced to our sales person Jaysen Coffil, all I can is he was very knowledgeable, polite and helpful with us making the best decision possible. Next was the finance manager Jason, making things happen that we didn't he could. Last but not least, Alicia Haley our Technology Specialist, showed us everything we needed to know about our new Lexus 350 and how everything worked. My husband and I highly recommend Hendrick Lexus for your next vehicle purchase. Everyone at the dealership was friendly, polite and helpful. More

Top Service Excellent service and great with loaners. Jeff is efficient and follow through is great. This dealership provides consistent service and is a big re Excellent service and great with loaners. Jeff is efficient and follow through is great. This dealership provides consistent service and is a big reason I own a Lexus. More

General Maintenance Jeffrey demonstrates shared values in servicing our Lexus in a manner that yields maximum performance as well as appearance. I appreciate our relation Jeffrey demonstrates shared values in servicing our Lexus in a manner that yields maximum performance as well as appearance. I appreciate our relationship and will continue to ask for Jeffrey as my Service Coach. More

another great service day with Jeffery. I took my '06 Lexus in to Jeffery for several things to be done. We discussed what was most important and I left feeling good about what he would h I took my '06 Lexus in to Jeffery for several things to be done. We discussed what was most important and I left feeling good about what he would have inspected. I left with a loaner and came back the next afternoon and drove out with a vehicle that drove and sounding great. Thanks again Jeffery for always caring. More

Great Service Dept. My service advisor, Jeff Granzen is the best! I have been a customer of Hendrick Lexus for the past ten years and I am completely satisfied with the s My service advisor, Jeff Granzen is the best! I have been a customer of Hendrick Lexus for the past ten years and I am completely satisfied with the service. Jeff is very knowledgeable, thorough and very professional. He makes recommendations and updates me frequently on any problems or issues. He will definitely take care of you! More

New Purchase Service I had to take my newly purchased 2015 LS 460 in to get some wheels repainted and a gas cap issue resolved. I bought this car a month ago and this is t I had to take my newly purchased 2015 LS 460 in to get some wheels repainted and a gas cap issue resolved. I bought this car a month ago and this is the 7th car I have bought from Hendrick Lexus. The service department is one of the big reasons I keep coming back. Jeff is the best in the business and I have always found him very trustworthy, helpful and reliable. He excels in customer service. More