Hendrick Lexus Charlotte

Best Lexus service in Charlotte Michael Mirek is easily the best Service Adviser I've ever had. He goes above and beyond to keep me updated when my car is in service and always keeps Michael Mirek is easily the best Service Adviser I've ever had. He goes above and beyond to keep me updated when my car is in service and always keeps me up to date on any bulletins that may have come out for my vehicle. He's been my service adviser through two Lexus purchases. As my family grows, we are looking to get into another Lexus and as long as he works at this dealership, I will probably stick with the Lexus brand for life. He really matches the pursuit of perfection very well. If you are tired of being screwed by other dealerships and their advisers, I highly recommend you make a visit to Michael at Hendrick Lexus Independence. More

Service time We arrived at the dealership and were greeted by Michael Mirek. He was very professional and organized. He noticed we needed an inspection and arrange We arrived at the dealership and were greeted by Michael Mirek. He was very professional and organized. He noticed we needed an inspection and arranged for that. He noticed we needed new windshield wipers and had those replaced as well. We enjoyed retiring to the professional offices area where my husband could make some business calls at a desk to make taking notes easier. I waited in the comfortable chair far from the TV set in the main ounce area and read my book. I got some water to take my vitamins and settled back to read. It was a very enjoyable experience. Suggestion....The Lexus sign at the entrance is large and handsome but hard to see. If you miss this entrance the trip to get back is arduous. It seems being low key and exclusive should give way to convenience of a colorful marker to help customers find the entrance safely. More

Easiest car purchase I have dealt with the staff at Hendrick Lexus of Charlotte for 10 years and they are just as consistent at the first time I stepped foot in the door. I have dealt with the staff at Hendrick Lexus of Charlotte for 10 years and they are just as consistent at the first time I stepped foot in the door. They are kind, courteous, and set a standard of excellence. I was in and out of the door with my new car in 3 hours. I will continue to return year after year. More

Love The Service Department We have been a customer of this dealership for the past 19 years. When we bring our car in for service, we feel like family. Everyone is helpful, ki We have been a customer of this dealership for the past 19 years. When we bring our car in for service, we feel like family. Everyone is helpful, kind and cooperative. We have been working with Jeff Granzen for many years and he is incredible to work with. He keeps us informed, very attentive to detail and extremely knowledgeable. We will definitely be buying our next car from this dealership. More

Excellent Technology Support I had an excellent technology training session with Ivan Blair, Lexus Technology Manager today. After driving my Lexus ES 350 for 2 months, I was abl I had an excellent technology training session with Ivan Blair, Lexus Technology Manager today. After driving my Lexus ES 350 for 2 months, I was able to ask questions targeting my specific needs. Mr. Blair worked competently, efficiently, and very patiently giving me the hands on experience to improve my use of the various technological features in my vehicle. Do not hesitate to return to Hendricks Lexus for additional tech support. Great experience!!! J. Royal More