Hendrick Lexus Charlotte

Buying a car from Neal Robbins was easier than I could have ever hoped for. He is a no pressure person and easy going; I don't want to call him a sales person...he helped me buy a car......he did not sel have ever hoped for. He is a no pressure person and easy going; I don't want to call him a sales person...he helped me buy a car......he did not sell me a car. I never felt pushed. His approach was to help me find the car I wanted and then he listened to what I had to say during the buying / negotiation process. Forget the typical sales talk; Neal is straight forward and professional I got the car I wanted at a very fair price and a tremendous trade in allowance for my car. My car is financed through Lexus financial; it was a breeze. Limited paper work and someone was there to answer all my questions and believe me i have a lot. My car was delivered on the day and time I needed it. Neal went over every part of the car and its operations in a way I could understand. By the time I drove it off the lot I felt comfortable driving my new car. He followed-up to make sure I was enjoying the car and if there was anything I needed additional "training" on i.e. the Navigation System and Parking assist that are truly unbelievable. So now I can listen to my iPod while driving down the road and answer my iPhone hands free ie the Bluetooth....hey this is fun. Oh by the way, i have driven a Lexus since 1994, the service department at Hendrick Lexus is 5 Star; every customer is treated like you are their only one. You always know what they are going to do for your car, how much it will cost and how long it will take. They can even email you the reports with pictures! There is no guess work here; they are prepared with the ultimate in technology and are experts at their jobs. You just won't believe the great service. Thanks Hendrick Lexus and thank you Neal for all your help. I am really loving my new Lexus! More

My experience at Lexus was great. Mr. Lawrence Snipes is a great salesman, he was patient, kind, and really helpful. Before I decided to buy my car Mr. Snipes took me on a tour, he really made me feel welco a great salesman, he was patient, kind, and really helpful. Before I decided to buy my car Mr. Snipes took me on a tour, he really made me feel welcome. I will refer a friend to Mr. Snipes or come back when I purchase another vehicle. More

My experience with Hendrick Lexus was phenomenal. JB understands his customer's needs and tailors his approach to accommodate them. He is extremely knowledgeable about the Lexus vehicles and is acutely understands his customer's needs and tailors his approach to accommodate them. He is extremely knowledgeable about the Lexus vehicles and is acutely aware of how to apply his knowledge not only about the vehicle, but also to address the customer's unique characteristics. I will continue to visit Lexus for any future purchases! More

George Stephens and Hendrick Lexus were great. We drove almost four hours to buy the exact car we wanted from Hendrick Lexus. The car was just as George described with no surprises. The sales transaction almost four hours to buy the exact car we wanted from Hendrick Lexus. The car was just as George described with no surprises. The sales transaction was fast and easy with all sales figures exactly as discussed with George. More

Greg took the time with me to answer all of questions . I didn't come in to purchase a car, just to have my other Lexus serviced. I'm very glad that I made the trade up and look forward to dealing with Hendr didn't come in to purchase a car, just to have my other Lexus serviced. I'm very glad that I made the trade up and look forward to dealing with Hendrick Lexus in the future.. I would recommend Greg to my friends if they are looking for a Lexus. More

my husband and i were not in the market for new cars my husband and i were not in the market for new cars until his vehicle was totaled in a rear end collision. we were thrust into the position of cho my husband and i were not in the market for new cars until his vehicle was totaled in a rear end collision. we were thrust into the position of choosing a replacement from among ALL the upper end makes and models in a relatively short period of time. we did our homework to narrow down the possibilities and then went to four dealerships to get more info and make test drives. we have bought cars from hendrick lexus in the past and have been very pleased with the vehicles as well as the dealership. this was the first time we met cliff, and we found him to be very personable, helpful, and informative. he knew almost everything we wanted to know about the models, and, if he didn't, was more than happy to secure the info we sought. he was there when we needed him and did not hound us about the sale. he listened to our requests and handled the offers our quickly, objectively, and professionally. he stayed several hours after his day should have ended to take care of us and make the sale. i feel that my husband and i came away feeling happy about our new purchases and the whole experience. cliff has been helpful since the sale as well, answering the few questions that have arisen since we signed the dotted line. i feel as if i could call him at any time and he would give the same courteous help. all in all, a very nice experience. More

Neal Robbins and Hendrick Lexus were a pleasure to work with. The entire experience from the test drive through delivery was exceptional. Since delivery we have enjoyed the vehicle and have received mult with. The entire experience from the test drive through delivery was exceptional. Since delivery we have enjoyed the vehicle and have received multiple follow-ups from Hendrick Lexus ensuring we are satisfied with their service and the new vehicle. We would definitely return to Hendrick Lexus for future vehicle needs. More

My husband and I came to the dealership to expecting to buy a car that day; it was our 3rd stop of the day after being disappointed at other dealerships in the area. When we got to Lexus, we expected it t buy a car that day; it was our 3rd stop of the day after being disappointed at other dealerships in the area. When we got to Lexus, we expected it to be the same uncomfortable and high pressure. But what we found was the exact opposite, no one bothered us the entire time we were walking the lot, (but we were aware of employees around in case we had questions). We got a couple cars in mind we wanted to test drive and proceed to the building. There we were greeted by George who was friendly, knowledgeable and gave us no pressure at all and let us lead the way in our buying experience with just the right amount of guidance. We test drove our 1st pick and there wasn't a bell or whistle that George didn't know about in full detail and he could answer all of our questions. We decided right then and there to buy. George was very conscious of our time and moved us through the process very smoothly. All of the people we encountered that day were great! We will definitely shop at Lexus again in the future and recommend it too our friends! The customer service is impeccable. Never thought I'd say this in my life but we enjoyed our car buying experience and left with a smile!! Thanks for everything. Jennifer and Mick More

Walt was incredibly helpful. He did not pressure me. he resolved all issues on the spot. He was knowledgeable. I had been shopping at other dealerships for different kinds of cars. i went to Hendrix and resolved all issues on the spot. He was knowledgeable. I had been shopping at other dealerships for different kinds of cars. i went to Hendrix and made the decision that same afternoon. Yours was the only dealership I felt was not giving me the run-around or playing the typical car dealer games. In the month I have owned the car the service department has resolved two questions immediately and to my satisfaction. My daughter bought a new VW two months ago and today I used my great experience with Lexus as an example of how service should be. They have not taken care of her problems with anything close to the attention you have paid to me. Thank you for being so easy to work with. More

We feel that Jay make us feel very comfortable and that he really wanted to sell us a car. He and others stayed after hours to talk with us and did not make us feel that we were being rushed. He was willin he really wanted to sell us a car. He and others stayed after hours to talk with us and did not make us feel that we were being rushed. He was willing to show us different styles and colors,and even showed us cars that had just come in, one of which we choose. He and others were very attentive to us. More