Hendrick Lexus Charlotte

Performed service well and on time. Brian Dowless (customer service) was courteous and helpful. Car was ready on time. Brian Dowless (customer service) was courteous and helpful. Car was ready on time. More

I have had wonderful service for many years…most recently Brian Dowless did a great job…professional, kind, and helpful! Brian Dowless did a great job…professional, kind, and helpful! More

Brian Dowless is amazing and goes above and beyond in his service duties! He has responded and handled a service need for me while on vacation and followed up with me regularly for over a month until the par service duties! He has responded and handled a service need for me while on vacation and followed up with me regularly for over a month until the parts came in. Handled my appointment and loaner and made it so easy. This is why I own a Lexus! More

Fine and prompt service from Dave Machold as usual! Appointment was made promptly and convenient. Appointment was made promptly and convenient. More

Adrian Cruz-Cordero is my service rep and he does the best customer service I've received anywhere and I've owned almost every luxury vehicle available. Hendricks Lexus provides the best customer experi best customer service I've received anywhere and I've owned almost every luxury vehicle available. Hendricks Lexus provides the best customer experience and I HIGHLY recommend them. More

The folks at Lexus are terrific. Every experience I’ve had at the dealership is stellar! Dave Machold, the service rep was awesome! Every experience I’ve had at the dealership is stellar! Dave Machold, the service rep was awesome! More

Adrian Cruz-Cordero at Hendrick Lexus Charlotte is an exceptional service consultant. He was my service consultant at one of my visits to the dealership. He is very professional, and he kept me informed exceptional service consultant. He was my service consultant at one of my visits to the dealership. He is very professional, and he kept me informed about the status of my vehicle throughout the entire visit. More

Adrian and the Lexus crew were amazing as usual! I appreciate how helpful and efficient they all are. I appreciate how helpful and efficient they all are. More

David Machold was great. Always professional and courteous. gives me the facts and tries to help with the costs when possible. Always professional and courteous. gives me the facts and tries to help with the costs when possible. More

Always a good experience here especially with Dave Machold my service agent. So professional always informative and so efficient. Always look forward to catching up with him every service appointment. Machold my service agent. So professional always informative and so efficient. Always look forward to catching up with him every service appointment. More