Hendrick Lexus Charlotte

jeffrey granzen - exceptional service provider Jeffrey Granzen is an exceptional service provider at this dealer. His knowledge-sharing and patience enabled yet another great experience at this de Jeffrey Granzen is an exceptional service provider at this dealer. His knowledge-sharing and patience enabled yet another great experience at this dealer. Thanks for your many years of outstanding service. More

Wonderful Buying Experience My husband & I had a wonderful experience at Hendrick Lexus Charlotte. We were previous BMW owners, but after our last X3 and 3 series gave us so man My husband & I had a wonderful experience at Hendrick Lexus Charlotte. We were previous BMW owners, but after our last X3 and 3 series gave us so many issues and spending over $10K in repairs, we were ready to get rid of it and find a more reliable car brand. We spent a few weeks shopping around at different dealerships, but the moment we walked into the Lexus dealership & met Jaysen Coffil, we felt welcomed and knew we wanted to work with him to get our next car. He made us feel very comfortable and we never felt pressure to purchase a car that same day like many dealerships we went into. From the test drive to the final paperwork, him and the Lexus team made our experience so seamless and easy. Everyone was so friendly and helpful through the entire process and we couldn't be happier with our new Lexus NX 300! We will definitely be lifetime customers, thank you! More

Great Service I am ALWAYS pleased with the attentive car care that I receive at Hendrick Lexus Charlotte. I have been a customer there for over ten years and I have I am ALWAYS pleased with the attentive car care that I receive at Hendrick Lexus Charlotte. I have been a customer there for over ten years and I have never had a bad experience. I primarily deal with Jeffrey Granzen for my car care needs, and he is wonderful to work with and very attentive and when I leave there I feel at peace knowing that my car was maintained as it should be. Having said that, when I have dealt with others, they too were great to work with. Truly a great team. More

review I needed service and phone was answered by a very helpful young lady and when entering the dealership I was greeted promptly and my needs were taken c I needed service and phone was answered by a very helpful young lady and when entering the dealership I was greeted promptly and my needs were taken care of by Jeff as usual. More

Very happy with Certified Lexus I had the pleasure of dealing with a great team at Hendrick Lexus on E. Independence Blvd. Jeffrey Granzen, Preston Caldwell and Josh Plumber. These I had the pleasure of dealing with a great team at Hendrick Lexus on E. Independence Blvd. Jeffrey Granzen, Preston Caldwell and Josh Plumber. These guys went out of their way to deliver exceptional service in a short time crunch. They did it with all smiles and a big red bow. ( Nice touch Josh) Big thanks guys More

Great first class buying experience. Outstanding experience buying car at fair price, Clayton King is true professional, handled sale quickly and efficiently. We have purchased numerous c Outstanding experience buying car at fair price, Clayton King is true professional, handled sale quickly and efficiently. We have purchased numerous cars over many years including from other Lexus dealers, none were better than Hendrix.The Hendrix team changed some equipment on the car to something we preferred, few dealers would have been flexible enough to do this. Go prepared and Hendrix will work with you. If you want a truly first class car buying experience, go to Hendrix Lexus. Finally, having Chris go over car functions was a pleasure and helpful, fun guy. More

Great Customer Service from Jeff and Donovan Jeff provided me with superior customer service for my 30,000 mile service. Hendrick Lexus, Charlotte, always exceeds my expectations!! I highly recom Jeff provided me with superior customer service for my 30,000 mile service. Hendrick Lexus, Charlotte, always exceeds my expectations!! I highly recommend this dealership! More

great customer service by Jeff Granzen Jeff was always very pleasant as always. He is also very knowledgeable and always has the answers to any questions I may have. I highly recommend t Jeff was always very pleasant as always. He is also very knowledgeable and always has the answers to any questions I may have. I highly recommend this dealership for service as well as customer service. More

Prompt, thorough service by Jeffrey and Donovan Promptly responded to stalled car scenario which required a tow the night before. Diagnosed and corrected the problem, and had the car back to us whe Promptly responded to stalled car scenario which required a tow the night before. Diagnosed and corrected the problem, and had the car back to us when we needed it. Always a first class experience when dealing with Jeffrey Granzen and Donavan Smith. More

Trusted customer service Superior personal customer service by all representatives, especially Josh Mohr who is my primary "Go To" Rep. I currently own my 6th Lexus not only b Superior personal customer service by all representatives, especially Josh Mohr who is my primary "Go To" Rep. I currently own my 6th Lexus not only because of the quality of the car but because I can always count on very polite , dependable and conscientious attention at this dealership. I also feel that they are very trustworthy in advice and cost. More