Hendrick Lexus Charlotte

Great service I bought my Lexus from Hendrick in 2005 and no one has ever touched it except Hendrick people. I feel fortunate to have Jeffrey Granzen as my service I bought my Lexus from Hendrick in 2005 and no one has ever touched it except Hendrick people. I feel fortunate to have Jeffrey Granzen as my service advisor. Jeffrey is extremely knowledgeable about Lexus cars and is so good at explaining what needs to be done when work is required. I totally trust Jeffrey and whatever work he says I need done I do. He is so pleasant and courteous that it is a real pleasure to deal with Jeffrey. More

LS460 Excellent Service .Michael Mirek was the Service Consultant for my 60K service. His attention to detail and concern for the quality of work performed was exceptional. H .Michael Mirek was the Service Consultant for my 60K service. His attention to detail and concern for the quality of work performed was exceptional. Hendrick Lexus sets the standard for excellence. More

Technology Chris Mitchell, Lexus Technology Manager was very patient when explaining all the new technology on my new car. He was very knowledgeable and a pleas Chris Mitchell, Lexus Technology Manager was very patient when explaining all the new technology on my new car. He was very knowledgeable and a pleasure to work with.c More

Service Jeff is most professional, courteous, and otganjzed. I bave relief on him for all my service needs for the five Lexus cars I have owned. Jeff is most professional, courteous, and otganjzed. I bave relief on him for all my service needs for the five Lexus cars I have owned. More

Outstanding Service and Service Advisor Took my Lexus ES350 in for service last week. Got outstanding work done in about 2 hours. Advisor, Mr. Granzen, was outstanding in his advice to me Took my Lexus ES350 in for service last week. Got outstanding work done in about 2 hours. Advisor, Mr. Granzen, was outstanding in his advice to me about my car. He is friendly, courteous and very, very knowledgable....really an excellent employee. This dealership is keeping my 10-year old car on the road, still running like new. Outstanding!! More

Always get what I ask for Both Jeffrey and Donovan listen to what I ask, and then deliver. They later discuss their findings with me, and explain their course of action. Both Jeffrey and Donovan listen to what I ask, and then deliver. They later discuss their findings with me, and explain their course of action. More

He always greet with a friendly smile! Mr. Mirek is definitely my go to guy for all my services schedule needs! A very pleasant person on the phone and in person. I wouldn’t go anywhere e Mr. Mirek is definitely my go to guy for all my services schedule needs! A very pleasant person on the phone and in person. I wouldn’t go anywhere else for my car service needs! More

90K checkup I always have the same service rep. Not only is he professional in his demeanor but trustworthy as well. I would recommend him to others. I always have the same service rep. Not only is he professional in his demeanor but trustworthy as well. I would recommend him to others. More

Service Excellent service by adviser, Jeff. Granzen. Prompt service by department. Even though I missed my appointment the day before, I was accommodated on Excellent service by adviser, Jeff. Granzen. Prompt service by department. Even though I missed my appointment the day before, I was accommodated on short notice and got the job done. Thank you. More

Bought another new Lexus SUPERB GENERAL MANAGER - Chris Calder Since leadership starts at the top we had another wonderful experience buying another LS. Certainly we love SUPERB GENERAL MANAGER - Chris Calder Since leadership starts at the top we had another wonderful experience buying another LS. Certainly we love Lexus vehicles but having great service when buying and also for service makes the entire experience perfect. Thank you Chris!! More