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Hendrick Lexus Charlotte

Charlotte, NC

4.9
2,015 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,015 reviews

July 15, 2020

The most pleasant car buying experience I've ever had! I purchased a 2017 Honda Accord Touring from Hendrick Lexus. Thank you Tyler Roach and Jaysen Coffil for an amazing car buying experience!! Hands down More

by ZiggyZigg67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Roach, Jason Coffil
Jul 16, 2020 -

Hendrick Lexus Charlotte responded

Hello Ziggyzigg67, congratulations on the purchase of your 2017 Honda Accord Touring! Our team strives for 100% satisfaction, and it is great to see you had such a positive and amazing experience at Hendrick Lexus Charlotte! Thank you again for the great review!

July 14, 2020

Red Penguin Service always for Jeff Granzen We are very loyal Lexus Customers and always have been. Our family is in the Real Estate business so we understand the value of "Superior Customer Se More

by marlyn.jamison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Plummer, Jeffrey Granzen, Josh Mohr
Jul 16, 2020 -

Hendrick Lexus Charlotte responded

Hello Marlyn.jamison, thanks for your praise and kind comments about our team. Providing our clients with superior customer service is one of our main goals at Hendrick Lexus Charlotte. It is great knowing that our team consistently exceeds your expectations and have earned your loyalty and great friendship. Thank you again and have a fantastic day!

July 14, 2020

Wonderful experience Purchased a certified Lexus rx350 on 7/10/2020. I was very impressed with the sales person and finance manager. My transaction was handled very profes More

by patmcneill06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donte Small (Finance), Jackie Johnson
Jul 16, 2020 -

Hendrick Lexus Charlotte responded

Hello Patmcneill06, we're happy you found our staff to be so professional as well as personable during your recent experience here at Hendrick Lexus Charlotte. We are glad to know that because of the technology our dealership utilizes, our team was able to make your car buying process smooth and simple. Thank you so much for your recommendations and have a wonderful day!

June 29, 2020

I purchased a Lexus from this amazing Team! Thank you so much Thomas “TJ” Bridges, Orlando and Britton Hampton for an incredible stress free experience! More

by crockermom
Recommend Dealer
Yes
Employees Worked With
Thomas Bridges, Orlando, Britton Hampton
Jul 10, 2020 -

Hendrick Lexus Charlotte responded

Hello Crockermom, Congratulations on the purchase of your new Lexus! We're happy to hear you had such a positive experience with our team and we are looking forward to your next visit with us!

June 19, 2020

My husband and I have only had the best service when we go to Lexus in Charlotte! Jeff was our service writer and Derek was our mechanic. Jeff was prompt, friendly, helpful and got us a service vehicle w More

by thankful lady
Recommend Dealer
Yes
Employees Worked With
Derek Sheffield, Jeffrey Granzen
Jun 30, 2020 -

Hendrick Lexus Charlotte responded

Thank you for this wonderful feedback! We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team at Hendrick Lexus Charlotte. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

June 08, 2020

Jeff was great to work with. Very professional and knowledgeable. He kept me updated with progress of repair and had my car washed and ready to go when I was called for pick up. More

by Lgsmith
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jun 10, 2020 -

Hendrick Lexus Charlotte responded

Lgsmith, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care.

June 05, 2020

Best Experience Ever Alex Demidovich demonstrated excellent customer service throughout my car buying process. He was attentive and worked diligently. Knowlegable. He wa More

by mzcarolina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Demidovich
Jun 10, 2020 -

Hendrick Lexus Charlotte responded

Hello Mzcarolina, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 08, 2020

Standard 25K service Jeffrey Granzen was my service advisor for this standard 25,000 mile service with one minor warranty item. As usual Jeffrey (and Donovan Smith - Tech More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Smith, Jeffrey Granzen
May 12, 2020 -

Hendrick Lexus Charlotte responded

Hi Frank, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care.

April 20, 2020

Excellent Jeffrey Granzen is the advisor my husband and I work with when we bring our cars in for service. He is very knowledgeable, professional , always a pl More

by Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Caldwell, Jeffrey Granzen
April 18, 2020

Jeff Granzen @ Hendrick Lexus CLT Jeff's skills and knowledge give you Above and Beyond service. Jeff deserves a promotion and a raise . Thank you Jeff ! I would purchase another vehi More

by kt.mills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Apr 23, 2020 -

Hendrick Lexus Charlotte responded

Hi there, thank you for this wonderful feedback! We're so glad that we were able to go above and beyond your expectations. If you ever need anything else, please don't hesitate to reach out! Take care.

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