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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,887 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,887 reviews

November 08, 2018

Great service as always. I consistently work with Michael and he is always courteous and prompt. Thank you Hendrix Lexus. We will be back soon! More

by pastu
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 13, 2018 -

Hendrick Lexus Charlotte responded

Our team at Hendrick Lexus Charlotte is elated to hear that your recent service visit with us went so smoothly! It sounds like Michael Mirek was able to give you the excellent service you expect. Thank you for letting us know that we have earned your confidence and loyalty. If you need any further assistance, please do not hesitate to contact us. Take care! -Alicia, Customer Relations

November 08, 2018

Why would we shop anywhere else for a Lexus? We were greeted at the front door and quickly connected with our favorite sales person Ritchie Mauney. This is our second purchase with the dealersh More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ritchie Mauney
Nov 15, 2018 -

Hendrick Lexus Charlotte responded

Hello, thank you so much for your positive comments about your recent experience with us at Hendrick Lexus Charlotte! Our team is elated to hear that Ritchie was able to earn your trust and loyalty with our brand. As you continue your Lexus Experience, you can be sure we will continue to give you the outstanding service you have received in the past. Please don't hesitate to reach out to us if you ever need anything. Take care! -Alicia, Customer Relations

November 01, 2018

Happy customer! Getting a car service is just one of those things that no one likes to do but it has to be done. I will say I really don’t mind when it come to gettin More

by Sbkhone84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 08, 2018 -

Hendrick Lexus Charlotte responded

Hello, and thank you for taking the time to write us this awesome 5 star review! We know your time is valuable, so we are relieved to hear that Mike Mirek and his team were able to go above and beyond your expectations. Please know that our team is always here and ready to assist you if you need anything else. Until next time, take care! -Alicia, Customer Relations

October 30, 2018

Excellent Service Jackie R. is undoubtedly the best car salesman at this location. He is extremely professional, a no non-sense type person, never made to feel pressur More

by richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam - Finance, Jackie Johnson
Nov 02, 2018 -

Hendrick Lexus Charlotte responded

Hello Richard, we appreciate your positive review about your recent experience with us! It sounds like your purchase experience was outstanding at Hendrick Lexus Charlotte, and that Jackie assisted you in the way you wanted to be treated. Thank you for your remarks, and we look forward to giving you the same service in the future. Take care! -Alicia, Customer Relations

October 30, 2018

Fantastic service Always have the best service and customer care when visiting and having my car serviced. Michael Mirek went above and beyond to ensure we got everythi More

by 7887
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 02, 2018 -

Hendrick Lexus Charlotte responded

Hendrick Lexus Charlotte appreciates your loyalty to our dealership. It appears that Michael Mirek and our dealership has earned your trust, confidence, and loyalty! Please let us know if you ever need any assistance. Thank you, and have a nice day! -Alicia, Customer Relations

October 28, 2018

Service Review Bobby is always pleasant and provides great Lexus service! Michael stepped in to help while Bobby finished with a customer. Greatly appreciate Indepe More

by 350rx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Thurbon, Michael Mirek
Nov 02, 2018 -

Hendrick Lexus Charlotte responded

Hello, we're elated to hear your service at Hendrick Lexus Charlotte went so smoothly! It sounds like both Bobby and Michael gave you an excellent service experience. If you need any further assistance, please do not hesitate to contact us! Take care. -Alicia, Customer Relations

October 27, 2018

First rate service Mr. Mirek has always overseen and deliverered first rate service to my car, and has been very responsive and informative to my questions about my car More

by P Phelts
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 30, 2018 -

Hendrick Lexus Charlotte responded

Hello, thank you for taking the time to write this 5 star review! By your remarks, it sounds like Mike Mirek has been able to earn your trust and confidence here at Hendrick Lexus Charlotte. Our entire team strives to deliver an excellent experience, and are glad you found this to be the case with Mike during your visit! If you have further needs or questions, please don't hesitate to reach out to him or anyone else on our team! Take care. -Alicia, Customer Relations

October 24, 2018

GS350 oil change & inspection This service was a very straight forward oil change since the balance of the 40k service was not needed. The service was prompt, thorough and profess More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 30, 2018 -

Hendrick Lexus Charlotte responded

Hello Frank, thank you for taking the time to write this review! It sounds like Jeffrey has been able to keep meeting your expectations when visiting us for your service needs. We appreciate your continued loyalty to Hendrick Lexus Charlotte, please know that we are always here for you should you have any questions and/or concerns about your Lexus. Take care! -Alicia, Customer Relations

October 24, 2018

Excellent Service Took our NX in for 30K service. We really appreciated the care and communication provided by Michael Mirek and the Hendrick Lexus team. Thank you for More

by Nx owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 27, 2018 -

Hendrick Lexus Charlotte responded

Thank you for your kind words and this wonderful review! Our team is elated to hear that Michael was able to provide you with the top-notch customer service that we believe every guest deserves! Please know that we are always here for you should you need anything now or in the future. Take care! -Alicia, Customer Relations

October 23, 2018

Outstanding Service Hendrick Lexus and Jeffrey Granzen continue to impress me with their attention to detail and willingness to go the extra mile to ensure a great custom More

by AlN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 27, 2018 -

Hendrick Lexus Charlotte responded

Hello, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte, we're so happy to hear that Jeffrey made sure to meet your expectations during your visit with us! He is an amazing asset to our team with the dedication he has for both his guest, and his work. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care! -Alicia, Customer Relations

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