Hendrick Lexus Charlotte

Great Experience! I entered the dealership and was introduced to Robin Hill. I told her what I was looking for in a car and what type of payment I would need, She intru I entered the dealership and was introduced to Robin Hill. I told her what I was looking for in a car and what type of payment I would need, She intruduced me to several amazing cars. By the time I finally made my choice, I left the dealership within the hour with an amazing new car! Robin was so patient while I made my decision, and each car she showed me was exactly what I was looking for. She really listens and truly cares about helping others! Thank you, Robin! More

Rupen Patel Exceeded My Expectation I had my 75,000 mile service today and I must say the experience was flawless. I dropped off my and requested a loaner for the day since I work on th I had my 75,000 mile service today and I must say the experience was flawless. I dropped off my and requested a loaner for the day since I work on the south side of Charlotte and it was accommodated with no problem. Rupern was very customer-service oriented upon my arrival. He told me not to worry about arriving after 6pm--just drive careful given the construction on Independence Blvd--just keep him posted if I will be late. He called and informed me my car was ready for pickup and when I told him it may be 6:15pm before I arrive, he said no worries. I requested an extra service through the detail department and when I got in my car it looked great! Thanks Rupen...I will certainly call you the next time I need service. You exceeded my expectation! More

50,000 mile service I scheduled my service apt for 1030 am, and had requested a loaner car for the few hours it would take to service my vehicle. My consultant was very I scheduled my service apt for 1030 am, and had requested a loaner car for the few hours it would take to service my vehicle. My consultant was very prompt and nice. I am also considering a trade and he was extremely helpful in answering my questions. I requested an appraisal while my car was in service, however this was not done. I am still very pleased with the service. More

Service Coordinator My review is for Jeffrey Granzen. He does a great job. He is knowledgable, dependable and inspires trust in the customer. His coordination of my servi My review is for Jeffrey Granzen. He does a great job. He is knowledgable, dependable and inspires trust in the customer. His coordination of my service on our two Lexus cars is a 10 on a scale of 10 being highest. One of the central reasons that I continue to bring our cars back to the dealer for service is Jeffrey Granzen at Hendrick Charlotte Lexus. Sam Jacks More

Review of Rupen Patel in the Technology Department I brought my new 2016 Lexus RX 450h in to have some help with some of the technology features on my automobile. Mr.Rupen Patel was the specialist tha I brought my new 2016 Lexus RX 450h in to have some help with some of the technology features on my automobile. Mr.Rupen Patel was the specialist that helped me. He was very patient with me with his explanations. I am a very senior citizen and some of the "techie" features on my car are a bit above me. I explained this to Rupen and he assured me that he would do the best he could in getting me to understand the features I was having a problem with. What I appreciated about him was the fact that he showed me what I need to do.....instead of just "fixing" the problem himself. He was very patient with me, which put me at ease in telling him of some of my frustrations. He actually taught me....not just put a Band-Aid on the issue. For example: I was having a problem with the height of my PBD...(power Back Door). Instead of just adjusting it for me, he showed me how to adjust it myself. This type of "lesson" will keep me from having to come back to have the PBD adjusted again. I can now do it by myself. I am really enjoying my automobile, however it is way too "techie" for me because I am limited with my "techie" expertise. Having been an educator here in Charlotte Mecklenburg, I know what is a learning experience and what is not. Mr Rupen Patel gave me a "learning experience" and I highly appreciated it. I am happy that he is being promoted to the service department, however I do hate to lose him as a Service Specialist......should I need help in the future. Thank you for hiring someone of such high caliber to work with the public. It speaks highly of Hendrick Lexus. Lou Palomba More

Professional service I took my Lexus 350 RX in for its first oil change. I was welcomed by Jeff upon entering and asked if I wanted my car washed after servicing and of c I took my Lexus 350 RX in for its first oil change. I was welcomed by Jeff upon entering and asked if I wanted my car washed after servicing and of course I said yes. Not only did they wash and vacuum my car, but they glossed the tires as well. Very pleased with my experience. More

Salesman Thank you to Caleb who helped me research Lexus Sedans. Was willing to call me multiple times during my search!! Very dedicated to his job! Thank you to Caleb who helped me research Lexus Sedans. Was willing to call me multiple times during my search!! Very dedicated to his job! More