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Hendrick Lexus Charlotte
Charlotte, NC
1,887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,887 reviews
December 14, 2018
GX Oil change Jeffrey Granzen and Donovan Smith were on it again, albeit for a routine service. In addition to the oil change, a safety inspection request was comp Jeffrey Granzen and Donovan Smith were on it again, albeit for a routine service. In addition to the oil change, a safety inspection request was completed as requested. Future maintenance plans for new tires and new brakes has now been established. More
by Frank
Employees Worked With
Jeffrey Granzen
December 12, 2018
Love Lexus I had the smoothest experience--Erin reviewed what needed to be done and arranged for things to be ordered to create a rapid service experience (they' I had the smoothest experience--Erin reviewed what needed to be done and arranged for things to be ordered to create a rapid service experience (they're always great quality). I had a ding to be fixed on my fender while I was there. More
by tonipiercy
Employees Worked With
Erin Gast
December 09, 2018
Lexus NX200T 30,000 mile service I was very pleased to hear from the dealership informing me my service was due and have their assistance scheduling service and a loaner car for use w I was very pleased to hear from the dealership informing me my service was due and have their assistance scheduling service and a loaner car for use while service was rendered. My Service Manager, Jeff Granzen was there when I brought my SUV in and he handled the appointment very professionally and in a most efficient way. Always organized and detailed, Mr.. Granzen did an excellent job attending to the service. He kept me informed of the work being done on my SUV and also the timeline. When I received my car, it was immaculate and all service had been completed as requested and outlined. More
by Dana
Employees Worked With
Jeffrey Granzen
December 01, 2018
10,000 mile check up, state inspection and electronic recall As usual Michael Mirek and the Service Team did an excellent job completing all of the various inspections on my car.. They are always friendly and ef As usual Michael Mirek and the Service Team did an excellent job completing all of the various inspections on my car.. They are always friendly and efficient and I would highly recommend them to anyone. More
by senior citizen
Employees Worked With
Michael Mirek
November 29, 2018
Always Excellent Service with Jeff at Hendrick Lexus Whenever one of our vehicles needs service, we always take our cars to Jeff Granzen at Hendrick Lexus. He is technically knowledgeable on cars so we k Whenever one of our vehicles needs service, we always take our cars to Jeff Granzen at Hendrick Lexus. He is technically knowledgeable on cars so we know we are being taken care of by someone who is fair and honest and cares about the car as much as his customers. We would not think of taking our car anywhere else for service. This is not a typical dealership. We highly recommend Hendrick Lexus Charlotte. More
by BJorgen
Employees Worked With
Jeffrey Granzen
November 29, 2018
70,000 checkup I have dealt with Jeffrey Granzen for several years and have always been pleased. He is always friendly and wants to do the right thing for the cus I have dealt with Jeffrey Granzen for several years and have always been pleased. He is always friendly and wants to do the right thing for the customer. He always shares information that is understandable and complete. A great representative for Hendrick Service. . More
by jwinn
Employees Worked With
Jeffrey Granzen
November 29, 2018
Top notch service Went in for a state inspection and added a couple of items at check in with Jeff Granzen my advisor. Wait was as promised and everything was complete Went in for a state inspection and added a couple of items at check in with Jeff Granzen my advisor. Wait was as promised and everything was completed. Always get good service from Hendrick Lexus in general and Jeff in particular. More
by WillB
Employees Worked With
Jeffrey Granzen
November 29, 2018
Donovan and Michael Anytime I have to visit Hendrick Lexus my experience is always wonderful… Donovan Smith always take such great care of my car , explains everything Anytime I have to visit Hendrick Lexus my experience is always wonderful… Donovan Smith always take such great care of my car , explains everything to me , and just great customer service ! I also had the pleasure of working with Michael Mirek today and he was very accommodating , and just great customer service… Every time I have come here my experiences has been nothing but the best ! Thank u!! More
by Alexia
Employees Worked With
Donovan Smith , Michael Mirek
November 23, 2018
Excellent service advisors Erin Gast is hands down one of the best service advisors at Hendrick Lexus of Charlotte. I highly recommend her to anyone that asks where to get thei Erin Gast is hands down one of the best service advisors at Hendrick Lexus of Charlotte. I highly recommend her to anyone that asks where to get their Lexus serviced. 10/10 More
by Alex Clifton
Employees Worked With
Erin Gast
November 19, 2018
Recent Service with Michael Mirek Just completed a 5,000 service with Mike Mirek recently. As always, Mike provided excellent service, explained all my options and was genuinely commit Just completed a 5,000 service with Mike Mirek recently. As always, Mike provided excellent service, explained all my options and was genuinely committed to me receiving accurate, timely information so I knew all my options and what I could expect from him and Hendrick. He has sincerely demonstrated this high level of value in all my dealings with him over the last 2-3 years. Furthermore, when the occasional service or value has not been met, he always corrects to my satisfaction and is diligent in doing so. He is a true professional! - Rick Aiken More
by JRA1853
Employees Worked With
Michael Mirek
