Hendrick Lexus Charlotte

Excellent service Jeff Granzen is always helpful and knowledgeable and excellent to have as my service coordinator. The rest of the employees are always courteous and h Jeff Granzen is always helpful and knowledgeable and excellent to have as my service coordinator. The rest of the employees are always courteous and helpful and friendly which makes for a pleasant experience. More

First class from beginning to end The minute I walked in the door and was greeted by Terri, my car buying experience was top-notch from beginning to end. Kelly, Ethan, a pair of Jasons The minute I walked in the door and was greeted by Terri, my car buying experience was top-notch from beginning to end. Kelly, Ethan, a pair of Jasons and Chris were very accommodating, patient, professional and insightful. More

10,000 mile service Good overall experience. I was accommodated with no surprises. Jeff helped me and was so polite and explained everything they did to my car. Even thou Good overall experience. I was accommodated with no surprises. Jeff helped me and was so polite and explained everything they did to my car. Even though I had to wait almost 3 hrs, it was not a surprise as I had been told. The wait area is pleasurable. More

Not like it used to be I've been dealing with Hendrick Lexus for about 15 years, and have always thought their service department was top notch. But they don't seem to be " I've been dealing with Hendrick Lexus for about 15 years, and have always thought their service department was top notch. But they don't seem to be "on top of it" as much as they used to be. Some big things, some small things. This last service it was small things. I got a loaner, but expected to get my car back that afternoon. It seems they have a new thing where they don't call you and tell you about your car and get the okay to do work, they just send you a text with a link to click on where you get a report and the option to say do or don't do the work. Would have been nice if they'd told me to expect that new thing. Then on the app I approved or didn't approve of the work and then called the service man. He didn't answer and I left a message asking when the car would be ready and if not today then what about the loaner. I got no call back. I called again. And again and left another message. I called the service department in general and left a message. I went online on chat and tried to send something in. Again, unbeknownst to me, they had changed their hours and again, it would have been nice if the service man had said what the hours were and also would have been very nice if he'd told me that if the car needed to be kept overnight I was fine to keep the loaner at no charge. That was all on Saturday. Monday morning, when they opened, I called the service guy again and left another message. No call back. Eventually I got a call saying the car was finished and he didn't call me before because he figured he'd just wait until the car was ready and then call me. I wasn't pleased with that. He should have called right away. Used to everybody would be treated like kings and queens and attention to communication details were taken care of. Not anymore. When I went to pick up my car I went into the showroom to look at possibly trading up. I was in there for about 15 minutes and not a single soul came to see if I wanted to buy a new car. I spent some time in the accessories department and no one asked if I needed help. I'm just not seeing the excellent customer treatment I used to see there. I've bought 3 cars there, but now I'm no longer sure I'll buy my next new car there. They are okay, but not like they used to be. Sad to see. I used to enjoy going in there because of how I was treated. Now it's just an unpleasant chore. Don't get me wrong, they still do good work, it's just that the way they used to treat everybody like a VIP with great communication isn't there anymore. I would still recommend the dealership. More

We just got a new Lexus It's not our first Lexus from them, and we returned especially to be able to work with Josh Plummer again. He's the best! It's not our first Lexus from them, and we returned especially to be able to work with Josh Plummer again. He's the best! More

Fender cover replacement A somewhat difficult and cumbersome task of replacing the fender cover on our Lexus IS 200t was completed in a time span as quoted. The service from A somewhat difficult and cumbersome task of replacing the fender cover on our Lexus IS 200t was completed in a time span as quoted. The service from Jeffrey was professional, courteous, and personal as usual. Thanks again for no negative surprises. More

Service Visit Erin Gast handled my visit this morning. Like my previous visits with Erin it was very efficient in all respects. She is very nice, professional and o Erin Gast handled my visit this morning. Like my previous visits with Erin it was very efficient in all respects. She is very nice, professional and one of the best Service Advisors I've ever worked with. She's a real asset to the Hendrick organization. More

Great service My service rep was Erin Gast. She took care of everything I needed done on my car. Didn’t have to wait long when I took my car in. My service rep was Erin Gast. She took care of everything I needed done on my car. Didn’t have to wait long when I took my car in. More