Hendrick Lexus Charlotte

Excellent Service Dept at Independence Blvd Lexus This is my 3rd Lexus and I've always had each of cars serviced at Hendrick Lexus on Independence Rd. Every time I've had above & beyond service & care This is my 3rd Lexus and I've always had each of cars serviced at Hendrick Lexus on Independence Rd. Every time I've had above & beyond service & care. Last week I initially went in because of vibrations & pulling. I got brake services & another condition was found & repaired. Since I was driving to Wash, DC the next day, I felt much more at ease that I had a safe trip to & from. My oil light came on this weekend & it wkend that didn't go off & ii couldn't get off work again. Michael Mirek offered me a quick time slot on my lunch hr & services my car once again so efficiently & promptly. He also volunteered & did to replace my worn wipers (much needed but I forgot to tell them about in advance), after my car was already serviced. Still timely, very courteous & helpful! *Also Jeff Granzen and Bobby Thornton stepped up and did above and beyond to help me repeatedly. I love working with Independence Hendrick Lexus because they exceptional in their care of ME & my car! More

Top Notch Experience as Always! The Hendrick Lexus Charlotte team is absolutely amazing! Just got my second vehicle from here yesterday and couldn’t be happier with the entire proces The Hendrick Lexus Charlotte team is absolutely amazing! Just got my second vehicle from here yesterday and couldn’t be happier with the entire process and all the team members that I dealt with. I would highly recommend this dealership to anyone in the market for a Lexus. Be sure to ask for Clayton in the sales department. He’s 5 star! I won’t go anywhere else for Lexus vehicles! Also, Erin in the service department is awesome!!! Ask for her! More

AR & GR The team is absolutely amazing! Especially Jeffrey Granzen, the Service Consultant. He does everything he can to help his clients and always has a s The team is absolutely amazing! Especially Jeffrey Granzen, the Service Consultant. He does everything he can to help his clients and always has a smile on his face. He doesn’t complain about anything More

Great purchase experience! I have driven many cars from Lexus over the years but my most recent experience was the best yet. Josh Plummer may singlehandedly change the image of I have driven many cars from Lexus over the years but my most recent experience was the best yet. Josh Plummer may singlehandedly change the image of car salesmen. He is knowledgable, pleasant and NOT pushy. He is very responsive and has been each new car purchase or lease I've made. I highly recommend a visit to Josh if you're even thinking about a Lexus. Yesterday, I was leasing and had an very efficient experience with Dante Small and he was delightful while signing all those documents! Jaylen Rudisell was calm and thorough in acquainting me with all the technology in the newest model. He made it seem less complicated...which is difficult...thanks. More

This is my 3rd Lexus from this dealership This is the 3rd Lexus that I have purchased from this dealership. My sisters also drive a Lexus. I would say that we have all been very happy with o This is the 3rd Lexus that I have purchased from this dealership. My sisters also drive a Lexus. I would say that we have all been very happy with our cars and the service that we get at the dealership. I love that the service department offers an option of a loaner car, if I don't have time to wait. I love that there are drink and snack options available for consumption while waiting. The restrooms are immaculate and they even have an area designated as work stations. A really nice environment! I don't care for pushy salesmen, and Josh was perfect. He kept me informed on his inventory as I waited for the perfect car to arrive. I highly recommend this dealership! More

Customer service I have been going to Hendrick Lexus for many years and the customer service is the best around! Jeffrey Granzen is wonderful to work with! Always take I have been going to Hendrick Lexus for many years and the customer service is the best around! Jeffrey Granzen is wonderful to work with! Always takes the time needed to explain what needs to be done. I appreciate that. More

Josh was a pleasure to work with Josh was extremely helpful in keeping me updated on status reports. Will prefer to work with him in the future. Nothing further to add at the moment Josh was extremely helpful in keeping me updated on status reports. Will prefer to work with him in the future. Nothing further to add at the moment More

Great Service Jeffrey Granzen is by far the best service consultant I’ve dealt with EVER with any of my vehicles . He is very, very kind and very helpful . I have a Jeffrey Granzen is by far the best service consultant I’ve dealt with EVER with any of my vehicles . He is very, very kind and very helpful . I have an IS250 that is almost 12 years old ! He does everything he can to let me know any and all issues with my car , all the while understanding how costly the repairs can be ! He goes above and beyond every single time I’m with him and I would recommend his service to anyone that owns a Lexus ! I will always go to him , to get the best service , the service he always delivers ! More

Great experience. Had a great experience buying a car from this dealership. The staff were very professional and friendly. The whole experience was a pleasure. I'm exci Had a great experience buying a car from this dealership. The staff were very professional and friendly. The whole experience was a pleasure. I'm excited about my new car. More

Best Dealership Ever We have had many cars and have dealt with many dealerships over the past 50 years. Hendricks Lexus is, by far, the most courteous, knowledgeable, cus We have had many cars and have dealt with many dealerships over the past 50 years. Hendricks Lexus is, by far, the most courteous, knowledgeable, customer sensitive dealership we have ever had dealings with. My Lexus, I have had three over the past 23 years, is only serviced at Lexus. The service department explains every detail of the service. Jeff Granzen is our service rep and I always bring my car in when he is there. He is always courteous and extremely helpful. I plan on buying my next car from Hendrick Lexus. More