Hendrick Lexus Charlotte

Like “new” again! Hendrick Lexus has done it again!! My 2004 truck drive like it’s brand new!! I can give a BIG thanks to Anthony Dowless for that! And to Michael Mirek Hendrick Lexus has done it again!! My 2004 truck drive like it’s brand new!! I can give a BIG thanks to Anthony Dowless for that! And to Michael Mirek for fitting me in a tight schedule and getting me my truck back in a timely manner. Once again a satisfied customer! More

Very pleased! Just bought a 2019 Lexus nx 300 and could not be happier! It drives like a dream! Kyle Tyson has been amazing to work with! He creates a buying experi Just bought a 2019 Lexus nx 300 and could not be happier! It drives like a dream! Kyle Tyson has been amazing to work with! He creates a buying experience without applying pressure. It is obvious that he cares. Kyle, Jeff, and Jaysen have been a great team to work with in finalizing the deal. Kyle has even called to make sure we are happy with the purchase. From the warm and welcoming showroom, right down to driving the vehicle away and beyond, Hendrick Lexus does a fine job in product and customer care. :) Having owned two other Lexus vehicles, reliable service has always been a plus! More

Excellent Experience with Lexus Team! We are very happy with our Client Advisor, John Haney, our Technical Assistant, Jaylen Rudisell and our F & I Manager Paul Tsiolkas. This is the thir We are very happy with our Client Advisor, John Haney, our Technical Assistant, Jaylen Rudisell and our F & I Manager Paul Tsiolkas. This is the third Lexus 350 RX SUV we have had in 6 years (2013, 2016 and 2019) and we were very satisfied with the ease of the process in all cases. The 2019 team we worked with were knowledgeable, accommodating and thorough throughout the experience. We would highly recommend them to family and friends and anyone who is interested in a Lexus. More

Jeff and Brian are there to help! They treated me with respect, didn't try to sell unnecessary services. I feel like they truly care. Not just there to make money. are there to help! They treated me with respect, didn't try to sell unnecessary services. I feel like they truly care. Not just there to make money. More

Diligent service team I had an unusual sound when going over a rolled curb. The sound could not be duplicated in any other manner. They worked on finding the problem and I had an unusual sound when going over a rolled curb. The sound could not be duplicated in any other manner. They worked on finding the problem and corrected the situation. We were pleased with the assistance we received from our service provider, service manager, etc. Thanks again More

Air bag warranty replacement Excellent, timely, very friendly. Waiting room very nice. Mr Mirek very customer friendly. Bonus is car washed vacuumed when it was returned to me. Lo Excellent, timely, very friendly. Waiting room very nice. Mr Mirek very customer friendly. Bonus is car washed vacuumed when it was returned to me. Loaner offered but I did not need. More

Lexus ownership of my service experience Jeffery Grands, Preston Caldwell and Chris Calder continue a level of excellence in their customer service experience. These interactions continue to Jeffery Grands, Preston Caldwell and Chris Calder continue a level of excellence in their customer service experience. These interactions continue to solidify my commitment to Hendrick Lexus and the Lexus platform. More

Service Michael mirek is who helped me with my service. My vehicle was having an issue and they could not figure it out at my normal shop. It was diagnosed, s Michael mirek is who helped me with my service. My vehicle was having an issue and they could not figure it out at my normal shop. It was diagnosed, serviced, and washed in two hours. He did not try to upsell me but detailed clearly the issue for me and gave me all my options. Fixed oil control valve and car running like a dream. No pressure upsell and test drove vehicle and confirmed no other current issues. This has changed my view of getting my car fixed at a dealership. Great job Michael Mirek!! More