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Hendrick Lexus Charlotte
Charlotte, NC
1,887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 05, 2019
Excellent Care and Service My car was ready for it's 30k check up, oil change and tire rotation. This service is a much longer one so I received a loaner (which was in mint co My car was ready for it's 30k check up, oil change and tire rotation. This service is a much longer one so I received a loaner (which was in mint condition). Michael listened to my concerns and made sure everything was done on my car within the time frame specified and within budget!!! Since the purchase of my 200t IS, this is my 5th visit to the facility and every visit is handled with the same courteous care and professional service! More
by BrendaR
Employees Worked With
Michael Mirek
April 30, 2019
Easiest car purchase I have dealt with the staff at Hendrick Lexus of Charlotte for 10 years and they are just as consistent at the first time I stepped foot in the door. I have dealt with the staff at Hendrick Lexus of Charlotte for 10 years and they are just as consistent at the first time I stepped foot in the door. They are kind, courteous, and set a standard of excellence. I was in and out of the door with my new car in 3 hours. I will continue to return year after year. More
by k10mac
Employees Worked With
Bryce Scott, Sam Nazar, Josh Plummer
April 27, 2019
Love The Service Department We have been a customer of this dealership for the past 19 years. When we bring our car in for service, we feel like family. Everyone is helpful, ki We have been a customer of this dealership for the past 19 years. When we bring our car in for service, we feel like family. Everyone is helpful, kind and cooperative. We have been working with Jeff Granzen for many years and he is incredible to work with. He keeps us informed, very attentive to detail and extremely knowledgeable. We will definitely be buying our next car from this dealership. More
by Angel, Charlotte
Employees Worked With
Jeffrey Granzen, Rupen Patel
April 26, 2019
Excellent Technology Support I had an excellent technology training session with Ivan Blair, Lexus Technology Manager today. After driving my Lexus ES 350 for 2 months, I was abl I had an excellent technology training session with Ivan Blair, Lexus Technology Manager today. After driving my Lexus ES 350 for 2 months, I was able to ask questions targeting my specific needs. Mr. Blair worked competently, efficiently, and very patiently giving me the hands on experience to improve my use of the various technological features in my vehicle. Do not hesitate to return to Hendricks Lexus for additional tech support. Great experience!!! J. Royal More
by J Royal
Employees Worked With
Ivan Blair, Lexus Technology Manager
April 25, 2019
Service review Great service from the Service Department as usual. Staff is always pleasant and helpful, checking on your questions or concerns. Jeff was also helpfu Great service from the Service Department as usual. Staff is always pleasant and helpful, checking on your questions or concerns. Jeff was also helpful in getting me a credit for a Lexus coupon card that I had for repairs but left home. I also got technology help from Brent. Thank you. More
by angelgbw
Employees Worked With
Brent (I think, & don’t know last name), Jeffrey Granzen
April 19, 2019
Excellent Service Michael Mirek did an excellent job explaining the service and options for service for my LS430. I plan to keep the car for the long run and want to ma Michael Mirek did an excellent job explaining the service and options for service for my LS430. I plan to keep the car for the long run and want to make sure that it is maintained at a level that will make this possible. He went out of his way to make sure the job was done right. More
by luvmyLS430
Employees Worked With
Michael Mirek
April 18, 2019
Another Great Service Call Once more Michael Mirek reinforces why Hendrick Lexus Charlotte and Michael are the only place I take my 2014 LS460 for service. The level of professi Once more Michael Mirek reinforces why Hendrick Lexus Charlotte and Michael are the only place I take my 2014 LS460 for service. The level of professionalism and excellent work 100% of the time - CONITNUES without interruption. If you are looking for quality, professionalism and superior service 100% of the time this is the place. Bravo Michael for you care and dedication to your customers. More
by LL Lexus Guy
Employees Worked With
Michael Mirek
April 10, 2019
Incredibly Consistent 12 year now I have been buying and servicing my cars at Hendricks Lexus and they consistently exceed my expectations....and that’s not easy! Over and 12 year now I have been buying and servicing my cars at Hendricks Lexus and they consistently exceed my expectations....and that’s not easy! Over and over they continue to exceed any expectation I have. Jeff G is as good as good as they get! He’s incredibly honest, knowledgeable and customer centric. Thanks for the great experience. More
by Cltdecker
Employees Worked With
Jeffrey Granzen
April 05, 2019
Service I have dealt with Hendrick Lexus since I purchased my first Lexus from them in 1999. Three cars later, I ended up with an SC 430, which I still own. I have dealt with Hendrick Lexus since I purchased my first Lexus from them in 1999. Three cars later, I ended up with an SC 430, which I still own. Through the years, outstanding service consultants like Preston Caldwell come to mind, and the tradition continues presently with the service I experienced with Michael Mirek. His attention to detail and true concern for the customer are exemplary. He receives an excellent recommendation from me. Hendrick Lexus has a true gem in this employee. Thank you. More
by Litig8
Employees Worked With
Michael Mirek
April 03, 2019
30k maintenance , state inspection , and detail Everything was ready when I dropped off my car , the loaner car was ready and full of gas , they took their time and made sure every detail was done c Everything was ready when I dropped off my car , the loaner car was ready and full of gas , they took their time and made sure every detail was done correctly , Josh was very knowledgeable , helpful , and a pure pleasure to work with . I would highly recommend him ! More
by dblexus
Employees Worked With
Josh Mohr
