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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

September 08, 2024

Dave Machold always does a great job. He is very helpful in explaining any service issues with my car. He is professional and customer focused. More

by hello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 10, 2024 -

Hendrick Lexus Charlotte responded

Hello, we are so happy to read such a great review about Hendrick Lexus Charlotte!

September 07, 2024

Just bought a car from Carmax , and wanted to make sure everything thing was good with the car . I got great assistance from Ms. Marija ,, she was so helpful and gave me great advice ,,, my household is ve More

by llorenzog5
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Sep 10, 2024 -

Hendrick Lexus Charlotte responded

Llorenzog5, thank you so much for the positive review!

September 05, 2024

Great service from Marisa who subbed for Clayton on our 20k service. The appointment was handled efficiently and quickly. I especially liked her suggestion to knock out our state inspection to avoid anoth More

by bbernardburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 07, 2024 -

Hendrick Lexus Charlotte responded

Bbernardburns, thank you so much for the positive review! Until the next time we meet, take care!

September 05, 2024

I appreciate the attentiveness and quality customer service. I always ha e a great experience. More

by msutton0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 07, 2024 -

Hendrick Lexus Charlotte responded

Msutton0721, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

September 01, 2024

Dave Machold did a great job. helping me with settings, which I was confused about. My car service took 2 hours which was I expected. More

by foggbpu377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 06, 2024 -

Hendrick Lexus Charlotte responded

Foggbpu377, we're glad you had such a wonderful experience with us! Thank you for choosing Hendrick Lexus Charlotte!

August 31, 2024

Ralph was very helpful in explaining my new car. Also he was super informative. Hayden and Ivan were such a pleasure working with. More

by gsummerour04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden , Ivan Blair
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Gsummerour04, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

August 30, 2024

My service appointment ran smoothly and quickly and my service consultant Marisa Kovaly was very professional. More

by SHNeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Muckelvene, Marija Snow, Vanessa Hardley
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Shneg, thank you for the high star rating! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 30, 2024

Adrian made my visit pleasant. He even helped me with a coupon. Great reception area. More

by cadcock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Cadcock, we are very happy we could provide you with a positive experience!

August 30, 2024

I always get the best service and attention from this dealer. Dave Machold is my favorite service consultant. More

by cinlmain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Cinlmain, thank you for sharing your positive experience!

August 29, 2024

The staff is top notch as is the quality of the work. Marisa Kovaly did a great job of listening to my needs as we discussed the service work to be performed during my last visit. More

by Janet.kocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Janet.kocal, we're glad you had such a wonderful experience with us! Janet.kocal, thanks for taking the time to leave a review.

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