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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,093 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,094 reviews

February 03, 2025

Hendrick Lexus IS a pleasure to work with and Brian Dowless is the best at his job and customer service! More

by MTV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
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Feb 07, 2025 -

Hendrick Lexus Charlotte responded

Mtv, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!

January 31, 2025

Mr. Cordero was an excellent service advisor. The dealer service was excellent and timely performed. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
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Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Jerry, we're glad you had such a wonderful experience with us!

January 31, 2025

Always on top of things. Always answers questions. I always ask for Davis Machold. Best rep in the business. More

by Gene1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

Dave Machold and his team do superb work. My Lexus RX 350 service was excellent and the car was treated with care. Highly recommend these folks. More

by F-4Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper, Dave Machold
Report | Print
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

F-4driver, thanks for your praise and kind comments about our team. Thank you for the recommendation!

January 31, 2025

We always received great service, yesterday was no different. Dave Machold was professional and friendly, and he kept me updated on progress work on my vehicle. Thanks so much for another great experi More

by May
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

Dave Machold, my service rep, was great. He kept me fully informed on the status of my car service. More

by wphillm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Wphillm, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

January 30, 2025

Performed service well and in a timely manner. Adrian was very knowledgeable and friendly. Great experience. More

by kristie.guptill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Report | Print
Feb 03, 2025 -

Hendrick Lexus Charlotte responded

Kristie.guptill, we're happy you found Adrian to be so supportive during your experience here at Hendrick Lexus Charlotte.

January 30, 2025

Great everything. From start to finish. First class. All professional and with transparency and cheerfulness. More

by johnsonbets@aol.com
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brenton - technology , Michele Hanrahan
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Feb 03, 2025 -

Hendrick Lexus Charlotte responded

Johnsonbets@aol.com, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

January 29, 2025

Highest level of quality service. Very pleasant and professional demeanor.Service advisors are understanding and knowledgeable of my cars service needs. More

by barbarabarrett98
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King
Report | Print
Jan 31, 2025 -

Hendrick Lexus Charlotte responded

Barbarabarrett98, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

January 28, 2025

They could not be nicer or more attentive…. my ONLY complaint…. No one wants to wait close to 2 hours for an oil change. Otherwise….. great service! More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Brandon Culpepper, Brian Dowless, Clayton King, Dave Machold, Erin Gast, Godrey Hernandez, Vanessa Hardley
Report | Print
Jan 31, 2025 -

Hendrick Lexus Charlotte responded

Hello Nancy, thank you; we appreciate your feedback! We appreciate your patience!

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