Hendrick Lexus Charlotte

l went to this dealership twice, my 1st service I paid $1,500 bill for rear shocks repair & I had 1 wheel sensor replaced because the light was on, but they failed to wash my car. My 2nd service, My $1,500 bill for rear shocks repair & I had 1 wheel sensor replaced because the light was on, but they failed to wash my car. My 2nd service, My car still did not receive a car wash after, l paid $80 for Synthetic blend oil change which is Bullsh-. I change my own oil Alot less and use FULL Synthetic oil. This 2nd service, the tech advised me to replace All my wheel sensors due to age. xxx?? tech failed to read my history, l just replaced 1 sensor few weeks ago, and No light was on. VERY POOR SERVICE, Both visits to this dealership , they give me a List of recommendations BEFORE, addressing my original concern?? More

Ashley went way beyond expectations!! I not only learned about the new car but my new iPhone and ApplePlay. I could not be happier with her service. Professional, knowledgeable and super pleasant to work w about the new car but my new iPhone and ApplePlay. I could not be happier with her service. Professional, knowledgeable and super pleasant to work with! She deserves a raise!! More

Always a pleasure to bring my car to Hendrick of CLT. Always a pleasure to bring my car to Hendrick of CLT. The staff is alway nice & helpful. My service consultant Jeffery Granzen always provides 5 sta Always a pleasure to bring my car to Hendrick of CLT. The staff is alway nice & helpful. My service consultant Jeffery Granzen always provides 5 star customer service. More

Ashley was amazing! She helped so much with setting up both ApplePlay and my new iPhone. I’d be lost without her. She went over and above expectations. She deserves a raise$$$ both ApplePlay and my new iPhone. I’d be lost without her. She went over and above expectations. She deserves a raise$$$ More

We had the absolute best experience! With Customer service like that in converted to a lifetime Lexus customer. I have always driven Fords and really don't need a luxury car but my husband wanted to service like that in converted to a lifetime Lexus customer. I have always driven Fords and really don't need a luxury car but my husband wanted to just look. I'm so glad we did because I'm so in love with my new car and Pedro was so patient and helpful letting me take my time and look at just about every car on the lot! He was so knowledgeable and never once did I feel pressured or rushed! More

From the front desk staff to our salesman Josh to Paul T the finance guy and Jordan Lee the tech guy....everyone was so welcoming and friendly. It was never a hard sell atmosphere, it was like talking with the finance guy and Jordan Lee the tech guy....everyone was so welcoming and friendly. It was never a hard sell atmosphere, it was like talking with family. We appreciate all the time they took to explain everything, answer all our questions and get us in the pearl white Lexus hybrid which we love! thank you to everyone!! More

Brian did a great job getting my 350 RXfuel pump recall Brian did a great job getting my 350 RX fuel pump recall replaced. He was able to get me a loaner and updated me with a video when the job was compl Brian did a great job getting my 350 RX fuel pump recall replaced. He was able to get me a loaner and updated me with a video when the job was complete. More

Kelvin Parsons was a wonderful salesman! He answered all of my many questions with great patience, knowledge and respect! You have a customer for life! of my many questions with great patience, knowledge and respect! You have a customer for life! More

A poor excuse of a dealership, especially a luxury brand. We saw a car Saturday afternoon. Not being in a hurry, we put money down and said we can finish on Monday so they wouldn't have to stay late. Monday We saw a car Saturday afternoon. Not being in a hurry, we put money down and said we can finish on Monday so they wouldn't have to stay late. Monday at noon we were supposed to pick up the car. On the way there we get a call saying the car was already sold to someone else. What???? Sales manager had failed to pull the keys prior so it wouldn't be sold. We won't be back. What if we had stayed and completed the sale on Saturday? Then the other buyer would have been screwed. If this is how they do business I don't want anything to do with Hendrick. For a flagship dealer they are poorly run. I would give them zero stars if I could. More

Jeff, you’re the best. Thank you for always looking out for me when I bring my 2010 Lexus in for service. You’re professional and honest. Thanks and see you at my next service. for me when I bring my 2010 Lexus in for service. You’re professional and honest. Thanks and see you at my next service. More