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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,630 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,630 reviews

June 28, 2024

I worked with Mike Underwood, and he was great! He worked efficiently to get my car service completed and made sure I had a loaner vehicle. More

by Katie Gane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jun 30, 2024 -

Hendrick Lexus Charlotte responded

Katie Gane, thank you for the high star rating! Thank you, and have a fantastic day!

June 27, 2024

Always great service! Marissa was wonderful keeping me informed as to what was going go! More

by lhartzoge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Fredette, Robin Hill, Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Jun 28, 2024 -

Hendrick Lexus Charlotte responded

Lhartzoge, we're glad to hear you enjoyed your visit with Marissa!

June 27, 2024

The BEST service! Vanessa Hardley was so helpful, quick to respond, and made the experience even better. Thank you, Lexus team! More

by Elizondo.maddison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 28, 2024 -

Hendrick Lexus Charlotte responded

Elizondo.maddison, we are so happy to read such a great review about Hendrick Lexus Charlotte!

June 27, 2024

Had a wonderful experience at Hendrick Lexus. First time visit for service. Worked with Marisa and she was superb! Helped me with all my questions and definitely will be back! More

by Lexusbabe101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Jun 29, 2024 -

Hendrick Lexus Charlotte responded

Lexusbabe101, we're glad you had such a wonderful experience with Marissa! Thank you for choosing Hendrick Lexus Charlotte.

June 27, 2024

Brian Dowless was absolutely outstanding in my most recent service appointment. His efforts to allow my daughter to complete her summer college efforts and then the timely delivery of her vehicle real More

by AlN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 29, 2024 -

Hendrick Lexus Charlotte responded

Aln, thank you so much for the positive review! Reviews like this give us motivation and help us ensure we provide high-quality care. Kudos to Brian! Until next time, take care!

June 26, 2024

Great service . Advisor Michael Mirek was prompt and very helpful and keep me informed about what was needed for my vehicle . More

by Kritika Golani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Michael Mirek
Jun 28, 2024 -

Hendrick Lexus Charlotte responded

Kritika Golani, we really appreciate your positive review!

June 25, 2024

Michael Mireck was great to deal with. Kept in contact with updates on my service. More

by 2617hdp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jun 27, 2024 -

Hendrick Lexus Charlotte responded

Hello 2617hdp, we appreciate you taking the time to leave us this feedback. Mike always does a fantastic job!

June 25, 2024

Lexus service on Independence continues to deliver outstanding service and timely delivery of my vehicle. More

by AlN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jun 27, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 25, 2024

We’ve found the service department at Hendricks Lexus in Charlotte runs like a finely tuned pit crew. Our service manager, Mike Mirek is our pit crew chief. He gives us exemplary service every time we come More

by tophertown44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jun 27, 2024 -

Hendrick Lexus Charlotte responded

Hello Tophertown44, thank you; we appreciate your feedback! Thank you for the kind words about our team! We know how lucky we are to have Mike on our team. Thank you again for choosing Hendrick Lexus Charlotte.

June 25, 2024

I recently had my vehicle serviced and Michael Mirek assisted me and assured me everything was done correctly for my Lexus NX. More

by thrashevangeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jun 27, 2024 -

Hendrick Lexus Charlotte responded

Thrashevangeline, we're glad to hear you enjoyed your visit.

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