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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,101 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,101 reviews

June 22, 2021

I recommend the Hendrick Lexus Charlotte on Independence Blvd service department! Brian Dowless was very helpful and went beyond expectations. He was very respectful and kept me informed as to what was goi More

by Satisfaction
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 24, 2021 -

Hendrick Lexus Charlotte responded

Hello Satisfaction, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!

June 22, 2021

Jordan gave me a tech refresh today and it was great he taught me so many things I hadn't even realized. Thanks, Jordan! More

by Rachel
Recommend Dealer
Yes
Employees Worked With
Jordan Lee
June 16, 2021

I highly recommend the service department! Service writer Brian Dowless went far and beyond to make us satisfied. He told us exactly what we needed for the auto and completed it in very quick time! Totally s More

by dennisstarnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Dennisstarnes, your satisfaction is our top priority. If you're ever in need of more help, please let us know!

June 12, 2021

I own 2 Lexus SUVs . GX 460 and RX 350. The dealership is excellent and we have been using the same service advisor for years . Jeff Granzen has always been very professional and honent with us. More

by jtward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jun 14, 2021 -

Hendrick Lexus Charlotte responded

Hello Jtward, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 12, 2021

Ashley was a wonderful trainer today. I’ve learned so much and she was early and very pleasant. She’s an asset to your company. Also when I test drive and leased the car Nick was the best sales person More

by Glusker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday
Jun 14, 2021 -

Hendrick Lexus Charlotte responded

Hello Glusker, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 10, 2021

Great service by Jeff Granzen and the entire Lexus staff. Always accommodating and respectful of my time. Thorough job with my car and helping me to save money. More

by Phil Scanga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi Phil Scanga, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 09, 2021

I've owned a Lexus since the second year they were on the market, and have relied on Hendrix Lexus for all my service and trade-in/new purchases. This dealership has always been courteous and helpful. I ha More

by joyceregan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Joyceregan, we are so happy to read such a great review about Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 09, 2021

I've been coming to this dealership for years and absolutely love the experience. I can't brag enough on my associate Clayton King, who never fails to provide professional, courteous service and tru More

by T.Tucker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton King
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi T.tucker, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

June 08, 2021

I've been dealing with Hendrick Lexus for the past 17 years and couldn't ask for a better customer service experience. They are the best and Josh Mohr is wonderful to work with. More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Patti, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!

June 06, 2021

I am the owner of two Lexus autos; an RX350 and a ES300h. These two vehicles are my 3rd and 4th Lexus. Hendrick Lexus Sales and Service groups are extraordinary in the auto dealership world. Michael Mirek al More

by Happy Lexus Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi Happy Lexus Owner, thank you so much for your positive comments about Hendrick Lexus Charlotte! Thank you so much again for your feedback! We hope you have a great day!

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