Hendrick Lexus Charlotte

Top Quality Customer Service Had to leave car at shop for few days, Jeff Granzen made sure he kept me in the loop with everything going on with my car. He fully explained repairs Had to leave car at shop for few days, Jeff Granzen made sure he kept me in the loop with everything going on with my car. He fully explained repairs needed, called everyday with update. I appreciate him going the extra mile to ensure I was informed and satisfied with the service. From the time I come into the service lane until I leave, I am grateful for the service I received. Thanks Jeff! More

Helpful staff Clayton King was our salesperson and he has been wonderful answering all our questions and helping us through the buying process. Our service person Clayton King was our salesperson and he has been wonderful answering all our questions and helping us through the buying process. Our service person was Jeff Granzen and he always offers fabulous customer service.. Hendrick Lexus is a step above in all aspects of service. More

Purchased a new Lexus Rx 350L this week Purchased a new RX350L this week. Many thanks to Kathy Tomasello for a Lexus Experience with the purchase. Very helpful, considerate, and understandin Purchased a new RX350L this week. Many thanks to Kathy Tomasello for a Lexus Experience with the purchase. Very helpful, considerate, and understanding as my wife and I made the purchase decision. The 350L is a great car and we are very pleased. More

30,000 mile checkup As always ,Jeff Granzen does not disappoint with his superb customer service. Jeff always is very informative as to what actions will take place in th As always ,Jeff Granzen does not disappoint with his superb customer service. Jeff always is very informative as to what actions will take place in the service call. This particular visit resulted with a found warranty item showing how detailed the shop is with their inspections. Jeff followed up on all actions taken. Great interactions are the norm with Jeff. Also talked to Kathy Tomasello on a future purchase. Kathy gave me all the information that I needed on several models in order to make a better buying decision. Two great folks to work with at Hendrick Lexus. Wayne More

As always, a great experience with our service advisor, Jeff Brought the RX in for the 60K service. From the young lady who met me in the garage to meeting with Jeff, our service advisor the customer service was Brought the RX in for the 60K service. From the young lady who met me in the garage to meeting with Jeff, our service advisor the customer service was exceptional. Also I took a few minutes to meet with Kathy, our long term sales representative to discuss a trade and new car purchase. A day well spent. More

Over and above The "check tires" light came on. As a single woman, I take these lights seriously. WITHOUT AN APPOINTMENT, I drove straight to the dealership. Not The "check tires" light came on. As a single woman, I take these lights seriously. WITHOUT AN APPOINTMENT, I drove straight to the dealership. Not only did Jeff arrange to fix my tire (a nail) but since I was only 300 miles from my 5000 mile check up, he said he could get everything done for me so I wouldn't have to come back in a few days. More

Oil Change Service Hendrick Lexus in Charlotte has always exceeded my expectations in sales and service. The service is excellent, as they value my opinion and the repu Hendrick Lexus in Charlotte has always exceeded my expectations in sales and service. The service is excellent, as they value my opinion and the reputation of their customer service. They pay attention to the smallest of details in the simplest of service such as oil changes. I know I can expect excellent care of my car, no matter the situation. More

Excellent Service Jeff was very helpful and had my Lexus 430 LS checked from top to bottom. I was able to get my car back the next day and return home to Myrtle Beach. Jeff was very helpful and had my Lexus 430 LS checked from top to bottom. I was able to get my car back the next day and return home to Myrtle Beach. The service from everyone was impeccable and I will definitely stop in for my next service when in Charlotte again. Michael J Viola More

Excellent Service A few years ago, I bought my Certified Pre-owned Lexus from Hendrick Lexus in Charlotte. I have been so happy with my car! It has been extremely reli A few years ago, I bought my Certified Pre-owned Lexus from Hendrick Lexus in Charlotte. I have been so happy with my car! It has been extremely reliable. I continue to bring my car there to be serviced. Jeff Granzen and his team are fantastic! They have taken excellent care of my car. I know I can trust them. More

Had my car serviced. They were very prompt and timely. They took care of everything that needed to be done. The dealership waiting area was very comfortable. Excellent Ser They were very prompt and timely. They took care of everything that needed to be done. The dealership waiting area was very comfortable. Excellent Service More