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Hendrick Lexus Charlotte
Charlotte, NC
1,652 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,652 reviews
January 08, 2019
An Excellent Service Experience! I called Michael Mirek on Friday 1-4-19 in the late afternoon and received an early AM Saturday 1-5-19 appointment. When I arrived we discussed work a I called Michael Mirek on Friday 1-4-19 in the late afternoon and received an early AM Saturday 1-5-19 appointment. When I arrived we discussed work and inspections to be completed plus maintenance issues that would be required soon. A complete test if my auto uncovered the need for a new battery. Thank you Michael and the Lexus service team for your thorough inspection of my auto. Michael and Hendrick Lexus Charlotte are the professionals I turn to for "ALL" my service needs. I highly recommend them. L Lester - Matthews, NC More
by LL Lexus Guy
Employees Worked With
Michael Mirek
December 23, 2018
We just got a new Lexus It's not our first Lexus from them, and we returned especially to be able to work with Josh Plummer again. He's the best! It's not our first Lexus from them, and we returned especially to be able to work with Josh Plummer again. He's the best! More
by karenlee
Employees Worked With
Brice, from the service departmant, was wonderful too., Josh Plummer
December 22, 2018
Fender cover replacement A somewhat difficult and cumbersome task of replacing the fender cover on our Lexus IS 200t was completed in a time span as quoted. The service from A somewhat difficult and cumbersome task of replacing the fender cover on our Lexus IS 200t was completed in a time span as quoted. The service from Jeffrey was professional, courteous, and personal as usual. Thanks again for no negative surprises. More
by Frank
Employees Worked With
Jeffrey Granzen
December 18, 2018
Service Visit Erin Gast handled my visit this morning. Like my previous visits with Erin it was very efficient in all respects. She is very nice, professional and o Erin Gast handled my visit this morning. Like my previous visits with Erin it was very efficient in all respects. She is very nice, professional and one of the best Service Advisors I've ever worked with. She's a real asset to the Hendrick organization. More
by Ben
Employees Worked With
Erin Gast
December 15, 2018
Great service My service rep was Erin Gast. She took care of everything I needed done on my car. Didn’t have to wait long when I took my car in. My service rep was Erin Gast. She took care of everything I needed done on my car. Didn’t have to wait long when I took my car in. More
by Thorpe60
Employees Worked With
Erin Gast
December 14, 2018
GX Oil change Jeffrey Granzen and Donovan Smith were on it again, albeit for a routine service. In addition to the oil change, a safety inspection request was comp Jeffrey Granzen and Donovan Smith were on it again, albeit for a routine service. In addition to the oil change, a safety inspection request was completed as requested. Future maintenance plans for new tires and new brakes has now been established. More
by Frank
Employees Worked With
Jeffrey Granzen
December 12, 2018
Love Lexus I had the smoothest experience--Erin reviewed what needed to be done and arranged for things to be ordered to create a rapid service experience (they' I had the smoothest experience--Erin reviewed what needed to be done and arranged for things to be ordered to create a rapid service experience (they're always great quality). I had a ding to be fixed on my fender while I was there. More
by tonipiercy
Employees Worked With
Erin Gast
December 09, 2018
Lexus NX200T 30,000 mile service I was very pleased to hear from the dealership informing me my service was due and have their assistance scheduling service and a loaner car for use w I was very pleased to hear from the dealership informing me my service was due and have their assistance scheduling service and a loaner car for use while service was rendered. My Service Manager, Jeff Granzen was there when I brought my SUV in and he handled the appointment very professionally and in a most efficient way. Always organized and detailed, Mr.. Granzen did an excellent job attending to the service. He kept me informed of the work being done on my SUV and also the timeline. When I received my car, it was immaculate and all service had been completed as requested and outlined. More
by Dana
Employees Worked With
Jeffrey Granzen
December 01, 2018
10,000 mile check up, state inspection and electronic recall As usual Michael Mirek and the Service Team did an excellent job completing all of the various inspections on my car.. They are always friendly and ef As usual Michael Mirek and the Service Team did an excellent job completing all of the various inspections on my car.. They are always friendly and efficient and I would highly recommend them to anyone. More
by senior citizen
Employees Worked With
Michael Mirek
November 29, 2018
Always Excellent Service with Jeff at Hendrick Lexus Whenever one of our vehicles needs service, we always take our cars to Jeff Granzen at Hendrick Lexus. He is technically knowledgeable on cars so we k Whenever one of our vehicles needs service, we always take our cars to Jeff Granzen at Hendrick Lexus. He is technically knowledgeable on cars so we know we are being taken care of by someone who is fair and honest and cares about the car as much as his customers. We would not think of taking our car anywhere else for service. This is not a typical dealership. We highly recommend Hendrick Lexus Charlotte. More
by BJorgen
Employees Worked With
Jeffrey Granzen
