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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,630 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,630 reviews

July 10, 2024

Marisa was a pleasure to work with and is an asset to your dealership. Very professional.. More

by jvaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Jul 11, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 09, 2024

Hendrick Lexus always provides an excellent service experience. On my recent visit Marisa Kovaly was just fantastic. This was my first time working with Marisa but I will ask for her next time. More

by michaelredden745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Jul 10, 2024 -

Hendrick Lexus Charlotte responded

Hello Michaelredden745, we appreciate you taking the time to leave us this feedback. Marisa is our newest advisor and we can already tell how lucky we are to have her on the team. Thank you again for sharing your experience. Have a great day!

July 06, 2024

Clayton King, Jackie Layne and Ralph Yertes were all very knowledgeable, professional and helpful making our experience 5 star! More

by abormejr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clayton King, Jackie Layne and Ralph Yertes
Jul 09, 2024 -

Hendrick Lexus Charlotte responded

Abormejr, we really appreciate your feedback and we are thrilled to hear about your 5 star experience. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

July 01, 2024

Great service from Carlin, Finn the tech specialist. Finn explained how some of the new tech worked on my new ES 350. Thanks Finn you did a great job More

by will655
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlin, Finn
Jul 03, 2024 -

Hendrick Lexus Charlotte responded

Will655, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

June 30, 2024

I would like to express my deepest appreciation to Hendricks Lexus of Charlotte for their outstanding performance. Chad Miller (Sales representative)Ivan Blair (Financial service manager) Ralph Yerkes More

by tiamw74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Miller, Ralph Yerkes, Ivan Blair
Jul 01, 2024 -

Hendrick Lexus Charlotte responded

Tiamw74, we are so happy to read such a great review about Hendrick Lexus Charlotte! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 30, 2024

Brian Dowless was our service advisor and patiently explained how some of the new tech worked on our 2024 RX 350. Quite an upgrade from our 2011. Thanks Brian. More

by Harral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca in technology. , Brian Dowless
Jul 01, 2024 -

Hendrick Lexus Charlotte responded

Harral, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Congratulations on the new vehicle!

June 30, 2024

Great service from Brian Dowless. My first service appointment and Brian did an outstanding job. He was friendly, knowledgeable and kept me informed during the time and I felt confide More

by linda851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jul 01, 2024 -

Hendrick Lexus Charlotte responded

Linda851, your wonderful feedback and rating mean a lot to us.

June 29, 2024

I've been a customer for 9 years. I consistently receive professional, courteous, and informed service! More

by JaimeLynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jul 01, 2024 -

Hendrick Lexus Charlotte responded

Jaimelynn, thanks for your praise and kind comments about our team.

June 28, 2024

Mike Underwood has been my service advisor for years and continues to provide excellent customer service. More

by suzanneeadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jun 29, 2024 -

Hendrick Lexus Charlotte responded

Suzanneeadams, we are so happy to read such a great review about Hendrick Lexus Charlotte!

June 28, 2024

Had exceptional service from Mike Underwood. He was knowledgeable, friendly and honest in his interactions during my appointment. He is an asset to Hendricks Lexus. More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Thomas Bridges
Jun 29, 2024 -

Hendrick Lexus Charlotte responded

Vic, we really appreciate your positive review! Thank you, and have a fantastic day!

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