Hendrick Lexus Charlotte

I love Hendrick Lexus. The organization has been good to me(and my car).. what makes it exceptional, though, is the people. In particular the service managers. I’ve really The organization has been good to me(and my car).. what makes it exceptional, though, is the people. In particular the service managers. I’ve really had incredible service with many but Brian Dowless stands out. He is kind, trustworthy, helpful and does an exceptional job managing my car and me. Thank you Hendrick Lexus! More

Brian Dowless is as great as any service advisor anyone could ever hope for! He took the time and care to go above and beyond what was required for my service. could ever hope for! He took the time and care to go above and beyond what was required for my service. More

Brian Dowless in service has always been great to work with. Always responsive and accommodating to our schedule. with. Always responsive and accommodating to our schedule. More

Brian Dowless, Josh, Jeff and the others there make the experience very good. They treat us well and are a pleasure to work with. experience very good. They treat us well and are a pleasure to work with. More

This was my first servicing at Lexus. Brian Dowless was incredible. I will definitely be returning to this location to work with Brian when my next service is due. Thank you Brian. Brian Dowless was incredible. I will definitely be returning to this location to work with Brian when my next service is due. Thank you Brian. More

This is the second car I have personally purchased from this dealership (third or fourth within my family). I bought a 2022 Lexus NX and now I just purchased a 2024 Lexus GX. Both times I also worked with this dealership (third or fourth within my family). I bought a 2022 Lexus NX and now I just purchased a 2024 Lexus GX. Both times I also worked with salesman Brian Muckelvene Jr. (BJ). BJ has been an AMAZING salesman and treated me more like a friend or family member. His manager, Lamar Crenshaw, was great as well. I will definitely work with both again. Ralph Yerkes was my technology specialist this time around. He explained everything in the car super well and answered all my questions. Ivan Blair did all my finances. He made the process easy and share the warranties, but he never pressured me to choose any (ended up choosing one anyways). I also enjoyed getting to know everyone on a more personal level. I highly recommend this dealership and I will definitely be buying my next Lexus from here again and will choose BJ as my salesman again. BUT I do plan on keeping this GX for awhile. More

Brian Dowless is the person to ask for when having your car service. He is very knowledgeable and professional. He is quick to respond and very helpful and friendly in explaining the issues and importance car service. He is very knowledgeable and professional. He is quick to respond and very helpful and friendly in explaining the issues and importance of each suggested repair. The process was stress free and there was no high pressure push for repairs or maintenance. More

Michael Mikek has been my service provider for over 12 years. I could not be happier with the treatment I have received from him and all the other staff members I have worked with at Hendrick Lexus. Yes, years. I could not be happier with the treatment I have received from him and all the other staff members I have worked with at Hendrick Lexus. Yes, I may pay a little more there, however, I know my car is well cared for and I trust them to do the correct work. Thank you Michael. More

Great service, the staff is very polite. Specially I liked the waiting area, enough space and quite to work. The loaner was new and the work was done in 24h. Replacing HUD. Specially I liked the waiting area, enough space and quite to work. The loaner was new and the work was done in 24h. Replacing HUD. More

I love coming to Hendrick Lexus for all my auto needs. Brian Doweless is the reason why. Fantastic service!!! Brian Doweless is the reason why. Fantastic service!!! More