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Hendrick Lexus Charlotte
Charlotte, NC
1,754 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,754 reviews
October 16, 2020
They have an exceptional staff. So kind and courteous. They make coming in for service easy. They keep you well informed. It was a good experience. They make coming in for service easy. They keep you well informed. It was a good experience. More
by bettylovemartin
Employees Worked With
Michael Mirek
October 13, 2020
Clayton King knocked it out of the park on customer service! Very happy with overall experience and will be back. Handled everything with grace and patience. service! Very happy with overall experience and will be back. Handled everything with grace and patience. More
by Scott Warren
Employees Worked With
Clayton King
October 11, 2020
Once again, Jeffrey Granzen, provided with the greatest service. When a needed repair required more time, he provided me a loaner. Can not be more happier. service. When a needed repair required more time, he provided me a loaner. Can not be more happier. More
by bowlerbrian
Employees Worked With
Jeffrey Granzen
October 07, 2020
Wonderful people wonderful place. Everyone there was very helpful and knowledgeable, and went beyond the call of duty to help, even after I purchased my Lexus. helpful and knowledgeable, and went beyond the call of duty to help, even after I purchased my Lexus. More
by Djbaker59
Employees Worked With
Will Hawkins, Ashley Doolittle
October 05, 2020
Excellent customer service. I had an upholstery issue that needed repaired. Ms Hardley tried to find a place closer to my home for the repair but when she couldn’t she told me she would contact me the ne that needed repaired. Ms Hardley tried to find a place closer to my home for the repair but when she couldn’t she told me she would contact me the next day with an resolution. Once I received her call I had an appointment set and loaner for me to drive until work was completed. The upholstery team completed the job by the next day. He was great working with the Hendricks team. More
by Vanessa
Employees Worked With
Vanessa Hardley
October 01, 2020
Interior trim came back scratched most likely dude to trim being removed. No mention of any damage being made. There's a reason I keep work limited to warranty work. trim being removed. No mention of any damage being made. There's a reason I keep work limited to warranty work. More
by npham
Employees Worked With
Not listed
September 30, 2020
The convenience and professionalism with Lexus is unmatched! With my schedule, the pick up/drop off of my vehicle for service is worth so much! On top of that, I had great communication and on-time unmatched! With my schedule, the pick up/drop off of my vehicle for service is worth so much! On top of that, I had great communication and on-time staff. This was a great experience and I appreciate you all! More
by Judi
Employees Worked With
Michael Mirek
September 24, 2020
The Hendrick of Charlotte dealership provides impeccable service. All of the personnel were very courteous, polite, professional, and went the extra mile to insure my service needs were met and my questio service. All of the personnel were very courteous, polite, professional, and went the extra mile to insure my service needs were met and my questions were answered. I have been to this location many times. It is an all around impeccable service location with excellent, knowledgeable mechanics and very helpful and attentive service personnel. More
by dpcolors
Employees Worked With
Erin, Venessa, Terry, Danny, and Preston
