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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,754 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,754 reviews

November 03, 2020

Another great job by the Hendrick Lexus Team. Award winning service. Kudos to Michael Mirek in his outstanding performance as a service advisor. He’s very knowledgeable and professional as well as a tr More

by terrance1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 05, 2020 -

Hendrick Lexus Charlotte responded

Hi Terrance1977, thanks for your praise and kind comments about our service team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2020

Jackie Johnson provided excellent service to me in selecting my vehicle. He was very professional and informative in communicating everything to me about the vehicle. I was truly given first class ser More

by Kspann220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Johnson
Nov 05, 2020 -

Hendrick Lexus Charlotte responded

Hello Kspann220, congratulations on the purchase of your new car! We're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

October 28, 2020

Mike Mirek is awesome. Always friendly and knowledgeable. I have no complaints at all. Will make sure to keep getting my cars with him. Thank you More

by Jonathancabrera1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 05, 2020 -

Hendrick Lexus Charlotte responded

Hello Jonathancabrera1122, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

October 26, 2020

Alex Demidovich Was my Saler. Great personality and professional presentation, easy to communicate and the financial was quick processing to finish since I were settled the deal and summited all paper More

by Lily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Demidovich
Nov 05, 2020 -

Hendrick Lexus Charlotte responded

Hello Lily, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2020

Once again I was treated like royalty by Jeff Granzen. He has always taken great care of us as we have two Lexus automobiles. In our eyes he is #1. More

by gto8007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Gto8007, we're happy you found our staff to be so supportive during your Service experience here at Hendrick Lexus Charlotte. Thank you so much for the high star rating! We hope you have a great day!

October 20, 2020

I recently had my car serviced at this location. Jeff Granzen always provides the best service when I take my car in for servicing!! I don't trust my car with any other technician. I have to drive furth More

by MomHopkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Momhopkins, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

October 19, 2020

We’re very satisfied with the services and personal attention given to us as customers. However, we had a baby car seat removed and put in our trunk. Why!? Why would this happen? The car seat is ver More

by Hlewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Hlewis, we strive for 100% satisfaction and we sincerely apologize for this inconvenience. For some types of repairs removal of the rear seat is required and the technician likely put the car seat in the trunk to keep it clean. Unfortunately, the technician probably forgot to put it back. Again, we apologize and if you have any further questions, please give us a call. Thank you so much again for your feedback! We hope you have a great day!

October 18, 2020

Service personnel were very friendly and prompt in getting my automobile checked in. They took precautions in making sure that my automobile was safe and secure. More

by Janice
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Janice, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 17, 2020

Another excellent service experience at Hendrick Lexus and I’m very pleased with the service my car received while I was at the dealership. I appreciate how friendly, helpful, and efficient the staff alwa More

by Tgranzensmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Tgranzensmith, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

October 16, 2020

Only a State Inspection, but the professionalism and personal attention is always there! Turnaround time was great so we had some time to catch up on the respective families. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hi Frank, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Please don't hesitate to reach out to us if there's anything more we can do! Have a great day!

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